---
description: Get information about Gryphon ONE price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Gryphon ONE Price, Features, Reviews & Ratings - Capterra India
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# Gryphon ONE

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> Gryphon ONE helps marketing, customer service, \& sales grow revenue, improve CX, \& reduce risk by balancing compliance \& business goals
> 
> Verdict: Rated **4.7/5** by 9 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Gryphon ONE?

Gryphon AI cultivates accountability and continuous improvement with strategic solutions that align with the needs of every industry including Financial Services, Insurance, Healthcare, and Telecom.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 9 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gryphon Networks
- **Location**: Boston, US
- **Founded**: 1999

## Commercial Context

- **Pricing Details**: Gryphon ONE’s flexible Editions are tailored to meet your evolving business needs. Each edition builds upon the previous, ensuring your organization always has the tools and capabilities it needs. Discover the perfect fit for unlocking the full potential of Gryphon ONE’s intelligent contact compliance.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Access Controls/Permissions
- Activity Dashboard
- Archiving & Retention
- Audit Management
- Automatic Transcription
- CRM Integration
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Scripting
- Call Tracking Software
- Call Transcription
- Caller ID
- Compliance Tracking
- Content Sharing
- Conversation Intelligence
- Customer Experience Management
- Customizable Reports
- Data Security
- Employee Coaching Tools
- Engagement Tracking
- Event Triggered Actions
- File Transfer
- For Sales Teams/Organizations
- IVR
- Inbound Call Center
- Interaction Tracking
- Meeting Management
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Performance Metrics
- Quality Management Software
- Recording
- Reporting/Analytics
- Risk Management Software
- Sales Activity Management
- Sentiment Analysis
- Third-Party Integrations

## Integrations (27 total)

- 8x8 Contact Center
- Adobe Campaign
- Aircall
- Alvaria Cloud
- Capgemini Intelligent Automation Platform
- Cisco Unified Intelligent Contact Management Enterprise
- Dialpad
- Epsilon
- Five9
- Fusion Connect CCaaS
- Genesys
- Guidewire
- HubSpot CRM
- Microsoft 365
- Microsoft Teams

... and 12 more integrations

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software)
- [Telemarketing Software](https://www.capterra.in/directory/31034/telemarketing/software)
- [Speech Analytics Software](https://www.capterra.in/directory/32258/speech-analytics/software)
- [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software)
- [Conversation Intelligence](https://www.capterra.in/directory/34395/conversation-intelligence/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [Creatio CRM](https://www.capterra.in/software/130149/bpm-online-crm) — 4.7/5 (133 reviews)
5. [Close](https://www.capterra.in/software/132667/close-io) — 4.7/5 (164 reviews)

## Reviews

### "Great Motivator for Sales Calls\!" — 4.0/5

> **Dominic** | *20 September 2019* | Biotechnology | Recommendation rating: 8.0/10
> 
> **Pros**: I enjoyed how simple and intuitive the apps were to use. While I spent very little time with the 1-800 dialing option, the desktop \& iPhone app were easily integrated with how I make my sales calls to begin with. I enjoyed how the data was ''interactive'' and easily manageable, giving me the portfolio I needed rather with a UI to match. My incentive to make sales calls improved simply by seeing statistics reflect ideal call times. One nice bonus was a simpler way to gauge the ideal call length, as well.
> 
> **Cons**: As more users were rolled out at our company, we noticed a higher frequency of errors. The errors themselves are resolved with a simple IT ticket through Gryphon, so at the end of the day I cannot complain and not much time was wasted. One feature I wish wasn't locked out was/is the ability to track inbound calls. This is a feature that was not included in the package we purchased, so take note of that.
> 
> I've enjoyed the use of the app and the motivation it provides to gauge, improve and present my outbound calling as a whole. The Gryphon team has been a pleasure to work with, and very flexible when it comes to meeting and guiding us on our performance as a large company.

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### "Gryphon Sales Management" — 5.0/5

> **Hannah** | *20 August 2019* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: I began 'managing' Gryphon for our Branch a little over a year ago. Since I began, I felt fully supported by Gryphon's representatives and staff. Any time I ever have a question about anything, I know exactly who to go and that they will respond back to me quickly with answers. 

From an administrative point of view, navigating Gryphon has been very straightforward and simple to learn and to teach others. From a manger's standpoint, I know our managers are very satisfied with the many different options there are when it comes to displaying data and pulling reports.
> 
> **Cons**: I cannot speak for the actual end users themselves, but I never have heard any complaints about the system and its functionality. Everyone who uses Gryphon finds it simple and useful. We keep the Gryphon homepage up on a TV in our office to add a sense of healthy competition among our users.

-----

### "Gryphon Review for Inside Sales" — 4.0/5

> **Verified Reviewer** | *25 September 2019* | Biotechnology | Recommendation rating: 5.0/10
> 
> **Pros**: Heatmaps to track the effectiveness of calls during different periods allows me to more efficiently plan my calling times.
> 
> **Cons**: The disposition codes can be clunky to enter, and the presence of a hang up button seemed counter intuitive.

-----

### "Gryphon ONE Review - A comprehensive Sales Management Solution" — 5.0/5

> **Olivia** | *9 March 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Gryphon One provides cutting-edge solutions for sales coaching, training and analytics. The call recording and speech analytics capabilities of the program are excellent, enabling us, managers, to spot coaching opportunities and areas for development. The platform's gamification feature is also a great way to motivate sales teams and drive engagement.
> 
> **Cons**: As for now there's no features that I don't like as a user.

-----

### "Good way to track activity" — 5.0/5

> **Chris** | *3 September 2019* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: Good tool to use to track activity, success and log and store numbers. Also good tool to use on multiple phones.
> 
> **Cons**: Dialing a new number and having it not dial because I did not press pound the correct amount of times.
> 
> Customer support is good.

-----

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## Links

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