--- description: Get information about Faveo Helpdesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.capterra.in/software/147036/faveo-helpdesk Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/147036/faveo-helpdesk?page=2) > Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Faveo Helpdesk? We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food \& Beverages ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 117 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ladybird Web Solution - **Location**: Bangalore, India - **Founded**: 2015 ## Commercial Context - **Starting Price**: $14.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, European Portuguese, French, Indonesian, Italian, Norwegian, Russian, Spanish - **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more ## Features - Alerts/Escalation - Automated Routing - Call Center Management - Customer Portal - Email Management Software - Full Text Search - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management ## Integrations (8 total) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "We have had a good experience with the team" — 4.0/5 > **Naresh** | *29 November 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally > > **Cons**: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers > > It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable ----- ### "Faveo Review" — 4.0/5 > **Anumol** | *12 July 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Good for managing issues from client side. > > **Cons**: the frequent version updates will affected our system workflow. ----- ### "Faveo helpdesk user review" — 5.0/5 > **Manikandan** | *17 April 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: One of the standout features of Faveo Helpdesk is its user-friendly interface, which simplifies ticket management and streamlines customer support processes > > **Cons**: Some users have noted limitations in Faveo Helpdesk's reporting features and occasional bugs, while also suggesting improvements in documentation and support resources. ----- ### "Review faveo help desk" — 4.0/5 > **Anoop** | *18 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: the ticketing system is working as awsome and it usability to non technical users is very good. > > **Cons**: unable to customise notifications based on the customer. ----- ### "Application is good but some bug is there" — 5.0/5 > **Ammar** | *24 October 2024* | Religious Institutions | Recommendation rating: 8.0/10 > > **Pros**: Software is user friendly and easy to use for everyone as well agent and user... > > **Cons**: Few bugs are there which needs to resolved, like shared things by admin is not visible to agent dashboard and few other things.. > > It's good but still need more improvement.. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/147036/faveo-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/147036/faveo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data