--- description: Get information about Updox price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Updox Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Remote Patient Monitoring Software](/directory/31935/remote-patient-monitoring/software) > [Updox](/software/147554/updox) # Updox Canonical: https://www.capterra.in/software/147554/updox Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/147554/updox?page=2) > Updox offers you secure, user-friendly solutions for electronic fax, secure text, telehealth, and forms within one easy-to-use platform > > Verdict: Rated **4.1/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Updox? Updox is perfect for out-of-hospital providers, physicians, pharmacies, health systems, LTPAC facilities, and other specialty medical practices. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 117 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Updox - **Location**: Dublin, US - **Founded**: 2009 ## Commercial Context - **Pricing Details**: Contact Updox directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, United States, Vanuatu and 1 more ## Features - Appointment Management - Appointment Scheduling Software - Confirmations/Reminders - Electronic Payments - For Medical Purposes - HIPAA Compliant - Mobile Access - Multi-Provider Practice - Online Forms - Patient Communications - Patient Engagement Software - Patient Intake - Patient Portal Software - Patient Questionnaires - Reminders - Remote Treatment Planning - Third-Party Integrations - Video Conferencing Software ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Remote Patient Monitoring Software](https://www.capterra.in/directory/31935/remote-patient-monitoring/software) ## Related Categories - [Remote Patient Monitoring Software](https://www.capterra.in/directory/31935/remote-patient-monitoring/software) - [Patient Management Software](https://www.capterra.in/directory/30780/patient-management/software) - [Medical Scheduling Software](https://www.capterra.in/directory/30027/medical-scheduling/software) - [Patient Scheduling Software](https://www.capterra.in/directory/33315/patient-scheduling/software) - [Patient Engagement Software](https://www.capterra.in/directory/31085/patient-engagement/software) ## Alternatives 1. [RXNT](https://www.capterra.in/software/110018/rxnt) — 4.3/5 (495 reviews) 2. [NextGen Office](https://www.capterra.in/software/31268/nextgen-ambulatory-ehr) — 4.0/5 (1278 reviews) 3. [Teladoc Health](https://www.capterra.in/software/190055/teladoc) — 2.5/5 (90 reviews) 4. [Mend](https://www.capterra.in/software/165634/mend-app) — 4.6/5 (920 reviews) 5. [ModMed](https://www.capterra.in/software/124590/ema) — 4.4/5 (363 reviews) ## Reviews ### "Updox review" — 4.0/5 > **Andy** | *10 April 2024* | Health, Wellness & Fitness | Recommendation rating: 3.0/10 > > **Pros**: Ease of use and able to fax out with HIPAA security > > **Cons**: Not able to use enough texting characters ----- ### "Meh, better products out there." — 1.0/5 > **Karen** | *21 May 2025* | Health, Wellness & Fitness | Recommendation rating: 2.0/10 > > **Pros**: When it works, it works well enough, problem is that is not often enough and getting customer service response is tough. > > **Cons**: 1. Customer service....you cannot call and get a human to help with an issue right away, you have to try to get on a schedule for a zoom meeting and if you are tied up with real office work/issues during that time, you have to start the process over, meaning you have items that need to be placed in patient charts that won't work just hanging out in the inbox. 2. CONTRACTS automatically renew without an "out" and they do not allow you to buy out your contract. We are paying about $600/month for a service we do not want any longer and they are making us pay 7 more months for the pleasure of doing business. Very frustrating. 3. Price sold at the beginning of our business with them was great, but when they increased, it went up 500%. 4. When they have an outage (which seems to happen with regularity), it literally cripples our office. > > Honestly, for the most part, it has been ok....until it is not. Then they are not at all helpful with fixes or responsiveness. Now, send them an email that you want to cancel your service and they are all over that. ----- ### "Stay away from Updox" — 1.0/5 > **Anonymous User** | *14 November 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: Not too much. They had a small page limit on faxing. We experienced daily fax fails. Staff reported a lack of support when the product was down. > > **Cons**: The product was frequently inoperable. Their contract is unreasonable. They have a very small window for termination and if you are late by 18 days, they will hold you to 1 year of payments. > > Stay away from Updox. It's not worth the money. They raised their prices from $799 to $2400 in 3 years. ----- ### "unreliable, increasing costs, shady cancellation fees" — 1.0/5 > **John** | *29 March 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: electronic fax service, the patient portal. > > **Cons**: increases in service charges, unreliable up time with frequent outages, difficult to create online documents, clunky integration with EHR > > constant downtimes, massive increases in charges, 60 day cancellation fee ----- ### "Leadership is awful and they don't tell you about "the fine print"" — 2.0/5 > **Eric** | *6 September 2024* | Health, Wellness & Fitness | Recommendation rating: 2.0/10 > > **Pros**: ability to communicate with patients more quickly > > **Cons**: leadership, customer service and not being informed about "the fine print" that holds you to a contract if you fail to notify them about changes 60 days before the end of your contract > > Products are fair. your messages may be censored without you knowing, customer service is OK and "Leadership" believes they are untouchable, will never talk to you and could care less about the customer ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/147554/updox?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/147554/updox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data