--- description: Get information about SapphireIMS price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SapphireIMS Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SapphireIMS](/software/148203/sapphireims) # SapphireIMS Canonical: https://www.capterra.in/software/148203/sapphireims Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/148203/sapphireims?page=2) > Sapphire is a unified, AI-powered employee \& customer experience platform that leverages Agentic AI to streamline IT operations. > > Verdict: Rated **4.4/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SapphireIMS? Small, Mid \& Large enterprises who needed comprehensive ITSM/ITOM solution with flexibility to build on top of these solutions. Our platforms are AI-powered and helps in building Agentic AI solutions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 65 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Tecknodreams Software Consulting - **Location**: Bangalore, India - **Founded**: 2002 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Please contact the company directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Germany, Hong Kong SAR China, India, Indonesia, Iraq, Ireland, Israel and 25 more ## Features - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Audit Management - CMDB Software - Change Management Software - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customer Support Software - Equipment Management - IT Asset Management Software - Incident Management Software - Inventory Management Software - Knowledge Base Management - Maintenance Management Software - Mobile Access - Parts Management - Preventive Maintenance Software - Problem Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Surveys & Feedback - Warranty Tracking - Work Order Management ## Integrations (1 total) - SAP Business One ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [Enterprise Asset Management (EAM) Software](https://www.capterra.in/directory/30840/eam/software) - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) ## Alternatives 1. 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Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease. > > **Cons**: Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities. > > Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs. ----- ### "Improved Uptime with Help Desk Automation" — 5.0/5 > **Ajit** | *24 September 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards. > > **Cons**: Nothing in particular. The solution has addressed all needs effectively and continues to perform well. > > Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs. ----- ### "A Comprehensive IT Solution That Streamlined Our Operations" — 4.0/5 > **Abdul** | *22 September 2025* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution. > > **Cons**: Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams. > > At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs. ----- ### "Efficient, Customizable, and Reliable ITSM + ITAM Platform" — 4.0/5 > **Ankit** | *28 August 2025* | Financial Services Software | Recommendation rating: 6.0/10 > > **Pros**: The most impressive part of SapphireIMS has been its flexibility across both ITSM and ITAM modules. The platform is highly configurable and aligns well with our internal workflows. > > **Cons**: There’s a slight learning curve initially, but the support team has been very responsive and helpful in guiding us through. > > Our experience with SapphireIMS has been positive. It's helped streamline our IT operations, improve ticket resolution time, and offered better visibility into our asset lifecycle. The implementation and support teams have been proactive and great to work with. ----- ### "Stability with reliability.." — 4.0/5 > **Krunal** | *24 September 2025* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: Easiness in using and stability of product. Able.yo co figure easily as well as make changes in flow as and when required. > > **Cons**: Nothing as such. Had few issues but support team was thetre to support. So nothing to complain as major point. > > Using it from 2017 and closing all my Audit points in terms of ITSM as well as ITAM. Support is regularly available. Happy with product. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/148203/sapphireims?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/148203/sapphireims) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data