--- description: Get information about Primo Dialler price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Primo Dialler Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Primo Dialler](/software/148791/primodialler) # Primo Dialler Canonical: https://www.capterra.in/software/148791/primodialler Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/148791/primodialler?page=2) > Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions. > > Verdict: Rated **4.8/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Primo Dialler? Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 108 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Primo Dialler - **Location**: Manchester, UK - **Founded**: 2015 ## Commercial Context - **Starting Price**: $35.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Pay as you go Easily Manage Your Costs Straightforward, Simple Pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Bangladesh, India, Pakistan, South Africa, United Kingdom, United States ## Features - Automatic Call Distribution - CRM Software - Call Logging - Call Monitoring Software - Call Recording Software - Call Scripting - Call Transfer - Campaign Management Software - Contact Management Software - IVR - List Management - Predictive Dialer Software - Queue Management - Reporting/Analytics ## Support Options - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [CallTools](https://www.capterra.in/software/149510/call-center-software) — 4.8/5 (155 reviews) 4. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 5. [Dialpad](https://www.capterra.in/software/190976/dialpad-sell) — 4.2/5 (562 reviews) ## Reviews ### "Quality of product" — 5.0/5 > **Ausaf** | *16 September 2020* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I am user to this product for over more than a year and I found it easy in customization and the quality of calls far more better than other providers in UK. The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the latest call records. Overall it user friendly, I would highly recommend people if they looking UK based provider must go for this product. > > **Cons**: Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures. ----- ### "Great Value for Money" — 5.0/5 > **Bronwen** | *21 October 2020* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Very easy to use, quick to learn. It's a low resource product that delivers high value. Flexible to use anywhere. It's just fantastic\! > > **Cons**: The out of the box reporting is a bit limited. I get frequent requests for specific types of reports and comparing it to another dialler that we use, the other one has at least 3 times more reports that came out of the box. so that means a bit of custom report writing which is a feature available. so just a bit of work :) > > It has been awesome. it feels like I have my own support team at my finger tips. We have campaigns running 24 hours a day and it's good to know I can have a good night's sleep without being called up to assist with nitty gritty stuff. The dialler performs like a world class dialler and the support is just fantastic\! ----- ### "Setup is nearly impossible and support is slow" — 1.0/5 > **Evan** | *25 August 2022* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: It seems to do just about anything you can think of in a dialer. The support team will help you get it set up for long term use even if it does take time. It probably has more functionality than most competitors. > > **Cons**: Do not expect to see a positive ROI with this product quickly. It is a money pit. We have had it for a few months and still have only got it 20% set up. Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product, there are dozens, maybe hundreds fields and options that are often ambiguous acronyms with no explanation. So many so that you will have no idea what you're doing. The documentation is laughable, probably the worst I've seen in any saas product, and if you ask support, they will tell you that if you select the wrong option, the whole thing could break. So setting up the system on the admin side is a minefield. Sometimes it takes support multiple days to get back to us with a simple question. So if your dialler breaks and no one can make calls, you're out of luck. I have asked them to provide more documentation and they essentially said they don't see the value in it, because users should reach out to their support with questions. Which again, significantly prolongs the setup period. Even if you are technically sophisticated uploading a simple list to call manually can easily take hours of your time. Overall the experience is dismal. > > The worst overall experience I have had with any saas product. They immediately get defensive if you suggest areas of improvement. They will refuse to admit there is a problem even when there are glaring weaknesses in their system (and there are plenty). ----- ### "Excellent dialling system" — 5.0/5 > **Kalay** | *21 October 2020* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: This software has an excellent interface which is user friendly and I was able to implement this system into my business very easily. > > **Cons**: Not much however maybe an option to add a built in Quality scorecards with recordings feature. > > Excellent experience overall and excellent support as well ----- ### "Primo Dialler is a great value and a great experience." — 5.0/5 > **Kate** | *14 September 2020* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: We have found that this dialer services all of our needs as an organization. And we appreciate the Skype Feed Support group which provides alot of training and transparency to those in the feed to learn the dialer. > > **Cons**: During COVID we did experience some problems as people were dialing from home, but the support feed really helped out and made it an overall good experience despite the unique challenges > > I work with Hawwah oftentimes and she has been able to smooth the way for us to get the things we need. Also we like \[SENSITIVE CONTENT HIDDEN\] and some of the other guys in the Support Group are APlus Plus. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/148791/primodialler?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/148791/primodialler) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data