--- description: Get information about Seekom price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Seekom Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/20031/hospitality-property-management/software) > [Seekom](/software/148849/seekom-ibex) # Seekom Canonical: https://www.capterra.in/software/148849/seekom-ibex Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/148849/seekom-ibex?page=2) > Seekom: 20 years of trusted property management. Elevate hotels, parks, and motels with our seamless cloud-based solutions. > > Verdict: Rated **4.1/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Seekom? hotels, motels, motor inns, holiday parks, B\&Bs, PMCs, campgrounds and everything in between\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 23 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Seekom - **Location**: Wellington, New Zealand - **Founded**: 2002 ## Commercial Context - **Starting Price**: $150.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing based on number of units, plus plan and features selected Standard package configurations include: ENTRY (starter): $63 per month PROFESSIONAL (comprehensive): $95 per month ENTERPRISE (the works): $229 per month Contact Seekom for a custom package configuration and plan quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, New Zealand ## Features - Booking Management - CRM Software - Calendar Management - Dynamic Pricing - Front Desk Management - GDS/OTA Integration - Housekeeping Management - Marketing Automation Software - Online Booking - Online Reservations - Point of Sale (POS) - Property Management Software - Rate Management - Reporting & Statistics - Reporting/Analytics - Reservations Management - Revenue Management Software ## Integrations (2 total) - PayPal - Xero ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Hospitality Property Management Software](https://www.capterra.in/directory/20031/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.capterra.in/directory/20031/hospitality-property-management/software) - [Reservations Software](https://www.capterra.in/directory/20032/reservations/software) - [Hotel Channel Management Software](https://www.capterra.in/directory/31615/hotel-channel-management/software) - [Channel Management Software](https://www.capterra.in/directory/30678/channel-management/software) - [Camp Management Software](https://www.capterra.in/directory/10040/camp-management/software) ## Alternatives 1. [eZee Absolute](https://www.capterra.in/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 2. [Sirvoy](https://www.capterra.in/software/103570/sirvoy-booking-system) — 4.7/5 (301 reviews) 3. [ResNexus](https://www.capterra.in/software/129392/reservation-nexus) — 4.8/5 (428 reviews) 4. [Little Hotelier](https://www.capterra.in/software/144307/little-hotelier) — 4.0/5 (220 reviews) 5. [Cloudbeds](https://www.capterra.in/software/158839/cloudbeds) — 4.3/5 (337 reviews) ## Reviews ### "Our experience with Seekom" — 5.0/5 > **Deka** | *5 November 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We really likes how it is easy to learn and operate. Very easy on the eye and straight forward. We switched to another company thinking it was going to be more affordable for us, but switched back to Seekom. Sometimes paying a little bit extra is not worth the stress. \[sensitive content hidden\] was great helping us out with the transition back with Seekom. > > **Cons**: So far so good. The only thing would be handy to have someone on call when we need it. Sometime it is hard to get someone over the phone. ----- ### "Terrible Customer Support" — 3.0/5 > **Bridget** | *18 February 2026* | Leisure, Travel & Tourism | Recommendation rating: 3.0/10 > > **Pros**: The back end is easy to use, practical and reliable. Functionality is great. Can invoice agents easily and track Great flexiblitiy to send out emails to guests: automatic ones, templates, payment links. > > **Cons**: Since it has been sold to an overseas company the support has gone down hill big time. You can no longer call anyone, you must submit a 'ticket' and if you are lucky someone might get back in a day or two, often one week. The booking calendar that guests use to book on your website is not user friendly. More expensive than lots of other similar companies They charge you extra unless you use their payment gateway > > We have been with Seekom for 9 years. The lack of customer support to answer anything from a quick question to a major problem has really tainted our view of Seekom ----- ### "Never use this - there are far better options on the market" — 1.0/5 > **Alisa** | *28 August 2024* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: The system is easy to use and we could easily go between our different properties. > > **Cons**: The support is non existent and the 'important staff' ie account managers ect are awful. > > Was a great product before it was sold to overseas buyer. It is not worth using now. The support is horrific. ----- ### "Gold plated pricing for tin plated service" — 3.0/5 > **Brett** | *5 February 2024* | Hospitality | Recommendation rating: 1.0/10 > > **Pros**: The primary drivers in the decision to move to iBex was our desire for a cloud based system and the availability of an integration with a dynamic pricing provider that we wanted. Both of these iBex delivered on, and they essentially functioned flawlessly. iBex has been around for some time, and clearly functionality has been added to and evolved over that time as there are alot of features within iBex that are both practical and useful. Another positive due to the longevity of iBex is that there is a good number of people out there that have used or been exposed to the system, which proved advantageous in terms of staffing and training requirements. We used a third party payment gateway through iBex, and it worked very well. > > **Cons**: Price. Service. To have the integration we needed, required us being on an iBex package that included a commission on ALL bookings entered into the PMS. Their commission plus PMS charge resulted in pricing well and truly above all other PMS systems we looked into. Fruitless efforts were spent with them trying to come up with an alternative pricing structure - they communicated in circles and riddles until I eventually gave up and focused on finding an alternative PMS provider. I tried to find an acceptable way to remain with iBex, but they in essence were not interested. Polar opposite to the exorbitant pricing was the service, or lack of, from Seekom/iBex. It was extremely difficult to make any contact with them, and when they did respond things happened at glacial speed. It got to the point the only reliable way to get them was to raise a service ticket, and then while watching a tree grow, just wait for a response to come. In their defense, the system was generally reliable once set up. But good luck if you need help making changes. Th UI is old and dated. It works, but its not intuitive. The Booking Engine is terrible. They have created a new one, but its functionality is flawed to the point we saw a dive in direct bookings and we had to reinstate their old BE. We were part of the beta test on the BE implementation, but when it got to the point we had to dump it, no interest was shown by them as to what the issues were or how to mitigate or rectify. Beware: in a few months time, their new BE will be the only one available on their platform. > > The system works, and it's as reliable as software is. However the cost was unsustainable in terms of a good PMS for a small property, but the net product received for the cost just meant we could not continue. An indicator of the service ethos from Seekom/iBex came when I submitted notice to terminate. Nothing was heard from them, until I had to push again just to make sure they got the message. Received a brief form letter, tagged on was how much they will charge for commission on forward bookings. That was it. I know we are just one small customer, but their lack of effort speaks volumes. Once they have you, they don't care. ----- ### "Using Seekom Ibex in the UK for 3 years now - EXCELLENT" — 5.0/5 > **Paul** | *12 July 2016* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent. > > **Cons**: We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented. However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date? > > We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/148849/seekom-ibex?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/148849/seekom-ibex) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data