--- description: Get information about INSIDE price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: INSIDE Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [INSIDE](/software/148963/inside) # INSIDE Canonical: https://www.capterra.in/software/148963/inside Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/148963/inside?page=2) > Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world. > > Verdict: Rated **4.6/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses INSIDE? Luxury, retail, beauty, jewelry, tech, councils \& local government, universities, utilities, telecom, automotive, hospitality, travel, and financial institutions committed to CX excellence. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 41 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Powerfront - **Founded**: 2004 ## Commercial Context - **Starting Price**: $120.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish, Thai - **Available Countries**: Australia, Brazil, Canada, China, Germany, Italy, Japan, Portugal, Spain, United Kingdom, United States ## Features - AI/Machine Learning - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Analytics - Audience Engagement - Automated Responses - Autoresponders - Behavioral Analytics - CRM Software - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Customer Experience Management - Customer History - Customer Segmentation - Customizable Branding - Customizable Templates - Data Import/Export - Email Management Software - Engagement Tracking - Feedback Management - Geotargeting - Inbox Management - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Multiple Camera Feeds - Natural Language Processing - Offline Form - Performance Metrics - Performance Monitoring - Personalization Software - Proactive Chat - Queue Management - Real-time Broadcasting - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Session Recording - Social Media Streaming - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Visual Analytics ... and 7 more features ## Integrations (3 total) - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Customer Journey Mapping Tools](https://www.capterra.in/directory/31537/customer-journey-mapping-tools/software) - [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software) - [Live Streaming Software](https://www.capterra.in/directory/31755/live-streaming/software) ## Alternatives 1. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Birdeye](https://www.capterra.in/software/152997/birdeye) — 4.7/5 (702 reviews) 3. [Pipedrive](https://www.capterra.in/software/132666/pipedrive) — 4.5/5 (3042 reviews) 4. [Intercom](https://www.capterra.in/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer servi" — 5.0/5 > **Verified Reviewer** | *9 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions. > > **Cons**: What I like the least about INSIDE is that I have to pay a monthly budget to be able to use their service. ----- ### "Unique among other platforms" — 5.0/5 > **Cherry Paula** | *14 October 2020* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see. > > **Cons**: Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t. > > I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker. ----- ### "Glitches" — 3.0/5 > **Aquinda** | *14 October 2020* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: Disposition options are easier to access > > **Cons**: Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time ----- ### "Great visual & user friendly system" — 4.0/5 > **Brooke** | *14 October 2020* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly. > > **Cons**: Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork. Credit card masking feature is creating a few issues internally. > > Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront \& Inside. ----- ### "Inside makes it easy for agents and executives to engage" — 5.0/5 > **Steve** | *14 October 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents > > **Cons**: Nothing comes to mind. Inside offers so much more capability than we are currently using > > From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/148963/inside?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/148963/inside) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Structured Data