--- description: Get information about CloudAgent price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudAgent Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [CloudAgent](/software/149038/cloudagent) # CloudAgent Canonical: https://www.capterra.in/software/149038/cloudagent Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/149038/cloudagent?page=2) > Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise-level features at 40% lower TCO. > > Verdict: Rated **4.5/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CloudAgent? We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN \& VOIP countries . ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 32 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Ozonetel Communications - **Location**: Milpitas, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: $45.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact Cloudagent for a custom quote based on your needs. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Canada, India, United Kingdom, United States ## Features - Auto-Dialer - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Transfer - Campaign Management Software - Computer Telephony Integration - Contact Management Software - IVR - Multiple Scripts - Phone Key Input - Power Dialer - Predictive Dialer Software - Queue Management - Reporting/Analytics - Survey/Poll Management - Text to Speech - VoIP Software - Voice Customization - Voice Mail ## Integrations (7 total) - Freshdesk - Google Analytics 360 - Mixpanel - Salesforce Sales Cloud - SugarCRM - Zendesk Suite - Zoho CRM ## Support Options - Phone Support - 24/7 (Live rep) ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) ## Alternatives 1. [Five9](https://www.capterra.in/software/132405/five9) — 4.2/5 (481 reviews) 2. [Ricochet360](https://www.capterra.in/software/141932/ricochet) — 4.8/5 (82 reviews) 3. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [Dialpad](https://www.capterra.in/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 5. [JustCall](https://www.capterra.in/software/157853/justcall) — 4.1/5 (223 reviews) ## Reviews ### "Amazing product, great support team and excellent dashboards" — 4.0/5 > **Verified Reviewer** | *12 July 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: easy to learn, array of data analysis capabilities, cross platform functionalities > > **Cons**: frequent downtime, server disconnects often > > overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements. ----- ### "Good service on support" — 5.0/5 > **Srinivas** | *14 December 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Features are really good and also support when ever required is appreciated from them. > > **Cons**: We dont have any as such as per our business > > It is really good and our service was smooth with the tool. ----- ### "Review" — 4.0/5 > **Laxman** | *21 October 2021* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Ease of use. Easily integrated with SugarCRM BPM360 that we use. > > **Cons**: The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens. The data and graphical representations have great scope of improvements. Since 2017 I have not seen any upgrade and features added that makes the software > > The CloudAgent has been extremely useful as in the Lockdown periods due to COVID-19 we have been able to continue providing services to the Customers by working from home. ----- ### "Good product but can be the best\!\!" — 5.0/5 > **Ashutosh** | *14 June 2019* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: - Easy to understand - Quality of back up support is very good - Ownership of the account manager is fabulous - Support for initial training is also very good > > **Cons**: - Lacks direct crm integration - Inbuild CRM will change the feature and increase usability without spending at multiple places for an organization. > > \- Kookoo helps my back end operation team in their everyday work by providing a professional way to increase the caller experience. - Gives the manager the real-time performance of the agents. - A good software setup helps the organization to grow. ----- ### "KooKoo CloudAgent EF Implementation" — 4.0/5 > **Doug** | *1 July 2019* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: The support and customization during the setup. The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center. I has integrated well with our CRM and has been easy to use and change as needed. > > **Cons**: We have experienced a couple technical issues with the lines and outbound calls but they were addressed quickly. > > It has been a good experience and the team has been very responsive and able to solve any issues right away. They helped to design the right system for our needs and have supported it as changes or recommendations were voiced. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/149038/cloudagent?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/149038/cloudagent) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data