--- description: Get information about CallTools price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.in/software/149510/call-center-software Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/149510/call-center-software?page=2) > Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call now\! > > Verdict: Rated **4.8/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CallTools? We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads \& Prospects. Call us\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 155 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CallTools - **Location**: Irvine, US - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Caller ID - Campaign Management Software - Computer Telephony Integration - Contact Management Software - Dashboard Software - IVR - Inbound Call Center - Interaction Tracking - Lead Management Software - List Management - Multi-Channel Communication - Outbound Call Center - Performance Management - Power Dialer - Predictive Dialer Software - Queue Management - Reporting & Statistics - Reporting/Analytics - SIP Trunking - VoIP Software - Voice Mail ## Integrations (33 total) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) - [Inside Sales Software](https://www.capterra.in/directory/30680/inside-sales/software) - [VoIP Software](https://www.capterra.in/directory/30940/voip/software) - [Telemarketing Software](https://www.capterra.in/directory/31034/telemarketing/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [Readymode](https://www.capterra.in/software/136728/readymode) — 4.6/5 (136 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Best Dialer" — 5.0/5 > **David** | *20 October 2024* | Renewables & Environment | Recommendation rating: 10.0/10 > > **Pros**: I loved how easy it was to integrate everything with our CRM. \[sensitive content hidden\] was also amazing as a POC. > > **Cons**: I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup. > > I had a great experience with it. It is the best dialer we’ve used. ----- ### "CallTools - quick to respond customer service." — 5.0/5 > **Ludwig** | *18 November 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: CS is quick to respond, works in understanding the issue and suggest the best approach to solve any problem. > > **Cons**: Haven't had any issue so far with their customer support ----- ### "Great Service\!" — 5.0/5 > **Chanel** | *5 November 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The costumer service, the ability to customize it, and that we can have many phone numbers\! \[sensitive content hidden\] was very patient helpful\! > > **Cons**: No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone > > So far I love it, I love how we can customize it and the many options we have. ----- ### "Time saver and organizer." — 5.0/5 > **Rita** | *22 August 2024* | Insurance Software | Recommendation rating: 10.0/10 > > **Pros**: It saves time and lets me connect with my contact who asked information in much better time > > **Cons**: There is no weekend support. That slowed me down 2 days with starting to use Call Tools > > I had used Call Tools almost 2 years ago. For a while I did not need to call out that much and cancelled my subscription. Coming back reminded me how good customer support was and how much it helps me to save time. \[sensitive content hidden\] at sales and \[sensitive content hidden\] at integrations have been very supportive. I especially love that during the integration with my current crm I have been able to just work with \[sensitive content hidden\]. He knew what I wanted and I did not have to explain again every time what I wanted to accomplish. He really took it seriously and made sure the things I hoped would happen were set up (as long as possible) Even things that he thought may not be able to happen, he figured out. I think he is becoming Call Tools - Go High Level expert. Very pleased with this experience. Couple years ago when I used Call Tolls I spent extra time to make sure that updates in Call Tools were updated in my crm. I took lot of time and thing were missed. After \[sensitive content hidden\] setting things up, will save time and keep things more organized. Thank you, thank you. One more thing. I never felt rushed to be done with the call. And I really liked that we were able to meet over the zoom so I could share my screen ----- ### "Excellent Organization\!" — 5.0/5 > **Michael** | *26 August 2024* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: An excellent system and organization especially \[sensitive content hidden\] our Account Manager\! > > **Cons**: Everything was excellent from the system to customers support an excellent organization\! > > Excellent from utilization to pricing to conversions\! ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/149510/call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/149510/call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data