---
description: Get information about HelpdeskEddy price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpdeskEddy Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpdeskEddy](/software/150507/helpdeskeddy)

# HelpdeskEddy

Canonical: https://www.capterra.in/software/150507/helpdeskeddy

> An efficient web-based system of customer service with live chat and mobile integration included in all versions.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses HelpdeskEddy?

The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eddy Soft
- **Founded**: 2005

## Commercial Context

- **Starting Price**: £10.00
- **Pricing model**:  (Free version available) (Free Trial)
- **Pricing Details**: £8 per agent per month
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile)
- **Available Countries**: Latvia

## Features

- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Self Service Portal

## Support Options

- Chat

## Category

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software)
- [IT Ticketing Systems Software](https://www.capterra.in/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews)
2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [SysAid](https://www.capterra.in/software/107225/sysaid) — 4.5/5 (511 reviews)
4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [Agiloft](https://www.capterra.in/software/101273/agiloft) — 4.8/5 (38 reviews)

## Reviews

### "Helps to keep our flow of documents in an absolute order\!" — 5.0/5

> **Kaspars** | *5 April 2017* | Entertainment | Recommendation rating: 10.0/10
> 
> **Pros**: Sometimes it's interesting to see different types of reports - you can see what kinds of services we have in order, and where the service quality could be improved\!
> 
> I organize and conduct events. In principle, I would have had enough of regular e-mail and a mobile phone, but I really like to look more professional.
When my clients receive an immediate response instead of waiting, with a unique number of their request it looks like a recurrence to a serious business\! In addition, if anyone has any claims or complaints, they can use a specially designated e-mail address, which is connected to the same system. In spite of the fact that my company employs only two people and we receive a maximum of 20 letters a week, the system has already proved its efficiency and helps to keep our flow of documents in an absolute order\!

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### "Everything is much simpler now" — 5.0/5

> **Agata** | *5 April 2017* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I can safely recommend Helpdeskeddy to any small business owner.
> 
> My system administrator recommended me this program. I have a very small traffic of inquiries from customers and basically the usual email was enough. The main problem with using regular email - I could not effectively track customer inquiries and there was no analysis capability. With a professional system, everything is much simpler now. In addition, I really like the mobile version. I do not use chat - I don't have enough employees.

## Links

- [View on Capterra](https://www.capterra.in/software/150507/helpdeskeddy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/150507/HelpdeskEddy/> |
| en-AE | <https://www.capterra.ae/software/150507/helpdeskeddy> |
| en-AU | <https://www.capterra.com.au/software/150507/helpdeskeddy> |
| en-CA | <https://www.capterra.ca/software/150507/helpdeskeddy> |
| en-GB | <https://www.capterra.co.uk/software/150507/helpdeskeddy> |
| en-IE | <https://www.capterra.ie/software/150507/helpdeskeddy> |
| en-IL | <https://www.capterra.co.il/software/150507/helpdeskeddy> |
| en-IN | <https://www.capterra.in/software/150507/helpdeskeddy> |
| en-NZ | <https://www.capterra.co.nz/software/150507/helpdeskeddy> |
| en-SG | <https://www.capterra.com.sg/software/150507/helpdeskeddy> |
| en-ZA | <https://www.capterra.co.za/software/150507/helpdeskeddy> |

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