--- description: Get information about Trakdesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trakdesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Trakdesk](/software/150996/trakdesk) # Trakdesk Canonical: https://www.capterra.in/software/150996/trakdesk Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/150996/trakdesk?page=2) > SAAS customer support and helpdesk software, hosted in the cloud and readily available. > > Verdict: Rated **4.9/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Trakdesk? Trakdesk is a help desk softward designed around a stremlined ticketing system and customer experience.A gamification option allows for competition among employees to reach various performance goals. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 12 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Trakdesk - **Founded**: 2016 ## Commercial Context - **Starting Price**: $11.99 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 4 tiers of pricing ($11.99, $19.99, $29.99, $49.99) billed monthly. - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Escalation - Automated Routing - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.in/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Very satisying website to use" — 5.0/5 > **Verified Reviewer** | *3 June 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy to use i highly recommend trakdesk to the community very satisfying to use this websit ----- ### "New kid on the block" — 5.0/5 > **Ruu** | *21 June 2016* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Clean interface Great development speed Open for suggestions and customer needs Stability of the product Promise of the future, all the big plans they have. Currently they stay nice on track\! > > **Cons**: I think it is a pity it resembles a certain other system at first glance, but really it isn't. I think they should try to reduce the resemblance and it will give them more credit. Next I would like to have a bit more flexibility in setup, some areas offer a lot of freedom, others I would like to be able to change some settings for myself. Good thing is that we had quite in depth discussions on these things and many have changed during development. > > Was looking for a new ticket system. All the big ones didn't really offer what we needed fully, all had some quirks. Then I found Trakdesk, which álso had some quirks, but instead of "we'll forward it to the development team", "we will take a look", "maybe next year", it was many times done the next day. Being the 'new kid on the block' they don't yet have all the functionality that the other big brothers have, but with the speed of development and the high quality that is already visible it is one of the most promising products this year. That is why we stepped in\! ----- ### "What a great start" — 5.0/5 > **Jamison** | *7 March 2017* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: The ability to track time spent on each ticket. Along with that, the robust reporting features. > > **Cons**: The look and feel took some time getting used to. Customization is not something that the average joe would be able to accomplish. Would be nice if there were some pre-configured themes out there to choose from. We have a team member that has a really hard time reading the words with the default theme, colorblindness needs to be considered with this product. > > Trakdesk has come a long way in its short time on the market. We are very pleased with the strides it has made in aligning with the common tasks of a Service Desk team. Like any new player in this game, there are some shortfalls, but, when these shortfalls are reported to the team, they acknowledge them, and in many cases, so far, they have fixed them. Fundamentally, this system just works and is a great tool for those looking for a hosted Service Desk solution that does not have the big price tag that others do. The support from the Trakdesk team is top notch. We have needed help with various things in our time with Trakdesk and their support has never failed us. Quick responses, and even remote assistance when needed. If you want to be involved and help shape the future of Trakdesk, come join the community. Active members, friendly discussions on topics to help improve Trakdesk and mold it into what we all need......A system that helps us do our jobs better. ----- ### "Great PSA, ticketing system with Time tracking and Knowledge base and advanced reports" — 5.0/5 > **Osvaldo** | *23 July 2017* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Verys fast website, very intuitive and Great Support, they do receive your feedback and implement the changes you provide if it makes the product better\! a small bug that we found was fixed in two hours, not like some other products we tested, the pricing is also very good. > > **Cons**: internal KB for your staff could be better, however the client side is good, we use an outside system for this, so not a problem\!\! > > PSA and ticketing system for a small price. ----- ### "Very Easy Help Desk Software" — 5.0/5 > **Dale** | *24 June 2021* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: This software is very easy to use. The way it was created makes the steps of help and contacting the computer techs very seamless. > > **Cons**: As it's easy to use, the features on the software are pretty bland and uncustomizable. The layout of the site is boring. > > This software helps us warehouse when our equipment we use is defective to get help seamlessly. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/150996/trakdesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/150996/trakdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data