--- description: Get information about Crisp price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.in/software/151292/crisp Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/151292/crisp?page=2) > Your all-in-one platform for multi-channel communication to improve your customers' relationship. > > Verdict: Rated **4.6/5** by 147 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Crisp? 600,000+ companies are using Crisp to talk with their customers on any channel, increase internal collaboration and drive more sales. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 147 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Crisp - **Location**: Nantes, France - **Founded**: 2015 ## Commercial Context - **Starting Price**: $45.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Free: 2 agents included Mini: $45/month, per team Essentials: $95/month, per team Plus : $295/month, per team - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Hungarian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Albania, Andorra, Argentina, Armenia, Australia, Austria, Belgium, Bolivia, Brazil, Bulgaria, Cambodia, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Ecuador, El Salvador, Estonia and 66 more ## Features - AI/Machine Learning - Alerts/Escalation - Automated Responses - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Chatbot software - Collaboration Tools - Contact Management Software - Customer Database - Customer Support Software - Customizable Branding - Feedback Management - Geotargeting - Human Handover - Interaction Tracking - Knowledge Management Software - Lead Capture Software - Lead Distribution - Lead Qualification - Live Chat Software - Macros/Templated Responses - Marketing Automation Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multi-User Collaboration - Natural Language Processing - Offline Form - Personalization Software - Prioritization - Proactive Chat - Real-Time Chat - Real-Time Monitoring - Real-time Consumer-facing Chat - Remote Access/Control - Reporting/Analytics - Screen Sharing Software - Self Service Portal - Service Level Agreement (SLA) Management - Shared Inboxes - Surveys & Feedback - Template Management - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - Video Chat - Video Conferencing Software ... and 7 more features ## Integrations (30 total) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) - [Email Management Software](https://www.capterra.in/directory/30553/email-management/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24046 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "The best chat app for any SAAS business" — 5.0/5 > **Tarang** | *27 February 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Everything. They are fast they are good and also they have all the features needed for any SAAS business > > **Cons**: Sometimes the product lags and especially after they release something but surely they fix it in a while > > Very happy. I have used Intercom and Freshchat before and i would say i am sticking with them for years now. It's already been 10 months ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *30 March 2026* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Cons**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *7 October 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Its cost effective, but not much else to like about it. > > **Cons**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- ### "Been using crisp for a year" — 4.0/5 > **Lydie** | *20 June 2025* | Human Resources Software | Recommendation rating: 7.0/10 > > **Pros**: What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team > > **Cons**: Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users > > I would say it's good if you're looking an easy way to manage support tickets thanks to a great UX/UI ----- ### "Straightforward and Cost Effective Solution for Sales and Support" — 5.0/5 > **Verified Reviewer** | *15 April 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: User-friendly interface that makes it easy to manage conversations and respond to customers promptly. It is simple but powerful. Simple straightforward pricing unlike in some competitors where you have to pay extra for every feature you use. Great support\! > > **Cons**: Nothing really. Just writing something here so it let's me post the review :) > > We've been using Crisp for about 7 years so far on one of our projects and our experience is great so we are integrating it into the new projects. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/151292/crisp?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/151292/crisp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data