---
description: Get information about OneContact CC price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneContact CC Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [OneContact CC](/software/151354/onecontact-cc)

# OneContact CC

Canonical: https://www.capterra.in/software/151354/onecontact-cc

> OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice,
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses OneContact CC?

B2B Market

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Collab
- **Location**: LISBON, Portugal
- **Founded**: 2003

## Commercial Context

- **Starting Price**: $1.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Collab for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Brazil, Mexico, Portugal, United Kingdom, United States

## Features

- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Scripting
- Computer Telephony Integration
- Contact Management Software
- IVR
- Queue Management

## Integrations (5 total)

- Meta for Business
- Salesforce Sales Cloud
- SugarCRM
- Twitter/X
- Zendesk Suite

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)
- [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software)

## Alternatives

1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Amazon Connect](https://www.capterra.in/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [HoduCC](https://www.capterra.in/software/156136/hoducc) — 4.6/5 (95 reviews)
5. [CallHippo](https://www.capterra.in/software/159578/callhippo) — 4.4/5 (675 reviews)

## Reviews

### "Next Generation Contact Center Platform" — 5.0/5

> **Bruce von** | *22 August 2016* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> OneContact has a great architecture and meets the requirements of modern contact centers. This is backed up by a skilled technical team that is always available to provide support.

-----

### "If you need robust Call Center solution this one you have to consider" — 4.0/5

> **Emir** | *19 September 2020* | Telecommunications | Recommendation rating: 5.0/10
> 
> **Pros**: Interface is basicly clean, you have a lot of posibilites for cascading chanells for call centar. There is option to include scripts for integrating with CRM (fairly obsolete support for ie 11 integration). Supervisor panels are usable, and Wallboards too. System is rock solid, as long as you have decent servers and network.
> 
> **Cons**: Well it's getting oboslete. Supervisors and wallboards still users flash (yes in 2020). You can't customise reports so we were forced to pay aditional developement for external reporting system. There is no report that can follow call when you cascade call center too much. IVR is lacking options, actually has no options for AI. Social media integration is basic and that is undestatement, no chatboots, no AI solutions.
Also end user apliacation had some issues with audio devices compatibility. When you purchache headsets usualy vendors nevere heard for Collab etc.
Integration with external apliactons like Skype, Microsft Teams is non existant
> 
> Fairly positive, i work with system every day. We had rare system problems which were never root caused by OneContact CC itself. But when you see lack of progress in product developement in half of decade you get bit worried. 
Yes they are making some kind of cloud version, but they did not address this version with any new options in last 5 years. 
As an admin and supervisor i have to say it works, but i don't see any improvement

## Links

- [View on Capterra](https://www.capterra.in/software/151354/onecontact-cc)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/151354/OneContact-CC/> |
| en-AE | <https://www.capterra.ae/software/151354/onecontact-cc> |
| en-AU | <https://www.capterra.com.au/software/151354/onecontact-cc> |
| en-CA | <https://www.capterra.ca/software/151354/onecontact-cc> |
| en-GB | <https://www.capterra.co.uk/software/151354/onecontact-cc> |
| en-IE | <https://www.capterra.ie/software/151354/onecontact-cc> |
| en-IL | <https://www.capterra.co.il/software/151354/onecontact-cc> |
| en-IN | <https://www.capterra.in/software/151354/onecontact-cc> |
| en-NZ | <https://www.capterra.co.nz/software/151354/onecontact-cc> |
| en-SG | <https://www.capterra.com.sg/software/151354/onecontact-cc> |
| en-ZA | <https://www.capterra.co.za/software/151354/onecontact-cc> |

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