17 years of helping Indian businesses
choose better software
Upper Hand
What Is Upper Hand?
Upper Hand is a leading provider of sports scheduling software - and the only that is solely focused on sports training. Sports facilities, sports academies, youth teams and clubs, and sports camp businesses use Upper Hand to operate more efficiently, increase client satisfaction, and leverage real-time data for better decision-making. Key features include scheduling and registration, memberships, team management, classes, payroll automation, retail management, payments and more - plus a top notch client experience.
Who Uses Upper Hand?
Any sports organization that runs training - sports facilities, training academies, youth teams, youth clubs, camp businesses, and more. Only software built specifically for sports training.
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Upper Hand Reviews for Indian Users
Great Business Tool
Comments: It has helped me a lot so far!
Pros:
Really nice way to have all your clients in one system.
Cons:
Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership.
Upper Hand Response
2 years ago
Hi Chris, Thank you so much for taking the time to write a review of the software! We're so glad to hear that our platform has helped your business and keep your clients organized in one system! That said, we greatly appreciate your feedback on how we can create a better scheduling experience for you and your clients. Thank you again for the review, and hope you enjoy your day! CK
Great Support, Developing Product
Comments: We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.
Pros:
We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.
Cons:
Reporting needs to be stronger and more actionable.
Upper Hand Response
4 years ago
Hi Chris, Thank you so much for taking time to write a review. We're excited to hear your positive feedback that our software has been great for your use case and easy to use! We hope you find that our updated reporting features within the UP Financial Suite add value to your business. Thanks again and have a great day!
Alternatives Considered:
A good looking product that still has some development needed
Comments: The support staff, or specifically our point of contact, has been very responsive, helpful, and helped implement developments directly related to our request to the entire product. However, the software clearly still has bugs, and is run by developers, not consumers.
Pros:
It is a good looking product, and appears very professional from both customer and business ends. It has a lot of functionalities, and has the foundation to eventually be able to handle everything a business might need as far as management.
Cons:
Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.
Upper Hand Response
2 years ago
Hi Alex, Thank you so much for taking the time to write a review. We're glad to hear that the foundations of the software have been impactful for your business and that you've had a positive experience with our support team. We appreciate your feedback on how we can continue to improve the software, especially from an accounting standpoint, to better serve your business and use cases. Your feedback will help us continue to build out our software to support your growing business. Thank you again for the feedback, and hope you have a nice day! CK
Alternatives Considered:
Upper Hand for facility owners
Comments: The pricing is steep in comparison to the features.
Pros:
I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts.
Cons:
The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in.
Upper Hand Response
4 years ago
Hi Shanel, Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs. Have a great day!
Thanks UH
Comments: Excellent, super easy to easy and intuitive..great people at UH
Pros:
Ease of use, great customer service, easy for customers and super Intuitive.
Cons:
Functionality could be boosted for our industry, a few work around a here and there.
Upper Hand Response
5 years ago
Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day!
