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What Is HubSpot CRM?

Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today.

Who Uses HubSpot CRM?

The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.

HubSpot CRM Software - HubSpot CRM sales pipeline
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HubSpot CRM Reviews for Indian Users

Average score

Overall
4.5
Ease of Use
4.4
Customer Service Software
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jay
Jay
CEO in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Best of the best honestly

5.0 2 years ago

Comments: HubSpot to me is la crème de la crème - or the best. I'm an advocate for software when it comes to marketing automation and I've tried everything (infusionsoft, activecampaign, salesforce, marketo, HighLevel (although HighLevel is also phenomenal)

Pros:

Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.

Cons:

As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage

Zoe
Marketing Manager in Canada
Automotive, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Hubspot is the essential all-in-one system.

5.0 4 weeks ago New

Comments: Professional. The whole experience is very proper with the integration team that teaches you how to use the system. We love Hubspot, it is our main core of our business now. It is where we track everything, get reports, and see how we can further track our leads, customers, and improve sales.

Pros:

Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support.

Cons:

It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful.

Mo
Digital Strategy Lead in Mexico
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Unreliable Chat Support - Misleading Advertising

3.0 3 weeks ago New

Comments: Terrible when it comes to support.
I wouldn't count on their live chat as it's extremely unreliable.

Pros:

CRM features such as contacts and deals.

Cons:

The support is terrible and oversold. You are told if you upgrade to a paid plan you get access to 24/7 around the clock chat support - unless they are not avilable. They may not be available due to simple reasons such as not working on weekends, holidays, or just too many enquiries.

Daniel
Director in New Zealand
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best CRM to manage your contacts

5.0 last month New

Comments: We use as the entry point for all new customers. We created a contact form on HubSpot and use this form in our tablet to record all new customers. From that we manage the relationship inside HubSpot with Outlook.

Pros:

Its a great system to capture contact information and have all the records in one place.

Cons:

The connection with Outlook is not great, it keeps logging out. If you do not check daily, you may miss information logged in that contact.

Thomas
COO in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Hubspot is the best all in one CRM on the market!

5.0 last month New

Comments: I love Hubspot and can't recommend it enough! They are very helpful and you can do so many things from one place.

Pros:

Hubspot has drastically changed our business allowing us to be very organized and keep all our contacts, leads, deals, and customers in one place!

Cons:

The cost is very pricey for the Pro plan and up