---
description: Get information about ServiceNow price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: ServiceNow Price, Features, Reviews & Ratings - Capterra India
---

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# ServiceNow

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> CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
> 
> Verdict: Rated **4.5/5** by 348 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ServiceNow?

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 348 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceNow
- **Location**: Santa Clara, US
- **Founded**: 2012

## Commercial Context

- **Starting Price**: $100.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed.  

Contact ServiceNow directly for pricing information
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking Software
- Automated Routing
- CRM Software
- Capacity Management
- Change Management Software
- Compliance Management
- Configuration Management
- Contract/License Management
- Cost Tracking
- Dashboard Software
- Data Visualization Software
- Drag & Drop
- Financial Management Software
- Graphical User Interface
- HR Management
- IT Asset Management Software
- IT Asset Tracking
- IT Reporting
- Integrated Business Operations
- Integrated Development Environment
- Inventory Management Software
- Issue Auditing
- Knowledge Base Management
- License Management Software
- Macros/Templated Responses
- Performance Metrics
- Performance Monitoring
- Prioritization
- Project Management Software
- Relationship Mapping
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Version Control
- Workflow Management Software

## Integrations (98 total)

- 3CLogic
- AlertOps
- Apiiro
- Apizee
- Apptio Platform
- Aria Platform
- Armis
- BeyondTrust Remote Support
- BigID
- Bitbucket
- Bright Pattern
- CG4 Asset Tracking System
- CareAR
- Checkmarx One
- Coda

... and 83 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Business Management Software](https://www.capterra.in/directory/30532/business-management/software)

## Related Categories

- [Business Management Software](https://www.capterra.in/directory/30532/business-management/software)
- [Cloud Management Tools](https://www.capterra.in/directory/30852/cloud-management/software)
- [App Development Software](https://www.capterra.in/directory/30082/application-development/software)
- [ERP Software](https://www.capterra.in/directory/9/enterprise-resource-planning/software)
- [IT Management Software](https://www.capterra.in/directory/10001/it-management/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3428 reviews)
2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (716 reviews)
3. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (770 reviews)
4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews)
5. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Service now Ticketing tool" — 4.0/5

> **Ajaykumar** | *8 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: we can manage incident, task and create change.
> 
> **Cons**: service now Root ticket will create multiple task

-----

### "Streamlined workflow management with some minor gaps" — 4.0/5

> **Verified Reviewer** | *25 December 2024* | Business Supplies & Equipment | Recommendation rating: 9.0/10
> 
> **Pros**: ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue creation till issue resolution and closure. This saves time and improves productivity.
> 
> **Cons**: While it is a robust solution, it also has a steep learning curve, especially for someone new to IT. This requires separate training sessions for new joiners.
> 
> ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows. However, the cost and learning curve are not ideal for smaller teams and early-stage startups. For large enterprises, this is almost a go-to tool for any support-related team.

-----

### "Strong IT service and workflow platform that streamlines complex processes." — 4.0/5

> **Aditya** | *7 July 2025* | Computer & Network Security | Recommendation rating: 7.0/10
> 
> **Pros**: Highly configurable workflows tailored to organizational needs.
Automates complex processes, reducing manual tickets and repetitive tasks.
> 
> **Cons**: High licensing and implementation costs.
Complex learning curve.
User Interface can feel heavy without optimisation.
> 
> ServiceNow is ideal for mid to large enterprises that need robust IT service management with automation and have a dedicated admin/IT team to manage and optimize the platform.

-----

### "Snow-portal" — 5.0/5

> **Nampalli** | *23 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: It was very easy to handle the incidents and task.
> 
> **Cons**: Service now SLA timing track more complexity.

-----

### "ServiceNow - Tool for future" — 5.0/5

> **Amrit Kumar** | *28 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: ServiceNow is one of the famous tool for all types of organization. It provides a platform where we can build things as per our requirements. It is highly customizable. Its very user-friendly, also uses no code for development.
> 
> **Cons**: The main cons is the pricing, which is on a higher side. The license cost and other cost are very high as compared to other tools.

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## Links

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