--- description: Get information about ServiceNow price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.in/software/152871/servicenow Page: 1 / 16\ Next: [Next page](https://www.capterra.in/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 361 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 361 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: $100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Automated Routing - CRM Software - Capacity Management - Change Management Software - Chatbot software - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard Software - Data Import/Export - Data Visualization Software - Drag & Drop - Financial Management Software - Graphical User Interface - HR Management - IT Asset Management Software - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management Software - Issue Auditing - Knowledge Base Management - License Management Software - Macros/Templated Responses - Monitoring - Performance Metrics - Performance Monitoring - Prioritization - Project Management Software - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management Software - Version Control - Workflow Management Software ## Integrations (95 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx - Coda ... and 80 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.in/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.in/directory/30532/business-management/software) - [Cloud Management Tools](https://www.capterra.in/directory/30852/cloud-management/software) - [App Development Software](https://www.capterra.in/directory/30082/application-development/software) - [ERP Software](https://www.capterra.in/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3487 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Reviews ### "Good Product" — 4.0/5 > **Preethi** | *6 August 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ServiceNow is easy to use and helps manage incidents, service requests, changes, and workflows in one place. I especially like the automation and reporting features, which make it easier to track work, monitor status, and improve overall process efficiency. > > **Cons**: The main thing I like least about ServiceNow is that some advanced features can take time to learn and configure. The interface can also feel a little complex when handling large workflows or multiple modules. > > Overall, my experience with ServiceNow has been good. It helps manage IT processes, assets, incidents, and workflows in an organized way. I find it useful for improving visibility, tracking tasks, and making day-to-day IT operations more efficient. ----- ### "Strong IT service and workflow platform that streamlines complex processes." — 4.0/5 > **Aditya** | *7 July 2025* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: Highly configurable workflows tailored to organizational needs. Automates complex processes, reducing manual tickets and repetitive tasks. > > **Cons**: High licensing and implementation costs. Complex learning curve. User Interface can feel heavy without optimisation. > > ServiceNow is ideal for mid to large enterprises that need robust IT service management with automation and have a dedicated admin/IT team to manage and optimize the platform. ----- ### "IT management tool" — 4.0/5 > **Agnoor** | *21 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy handling and tracking of raised tickets , incidents. Very well maintained and customied dashboard for notifications , alerts and information. Setup , deployment and third party integrations are simple and a minute job. > > **Cons**: This includes a lot of features that require an ample amount of time to understand and proper expertise is needed to customize configurations. Complex to understand licenses and although its simple but looks outdated. > > We are using this product to manage tickets , incidents . Handing all the tickets and it basically give a centralized view of all the incidents and timely alerts to configure the things. ----- ### "Best request raising system" — 5.0/5 > **Bhumika** | *6 July 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: It's the best way to raise ticket for something we need and approval is also fast and it keep track of all permission we are taking from managers > > **Cons**: Nothing tue UI is just awesome and helps to create request easily whether for gsm pr gcp everything is smooth > > The overall experience is so good and this helps us to easily raise request for all this ga like yubikey id card any permission based things ----- ### "ServiceNow - Tool for future" — 5.0/5 > **Amrit Kumar** | *28 April 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ServiceNow is one of the famous tool for all types of organization. It provides a platform where we can build things as per our requirements. It is highly customizable. Its very user-friendly, also uses no code for development. > > **Cons**: The main cons is the pricing, which is on a higher side. The license cost and other cost are very high as compared to other tools. ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.in/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data