--- description: Get information about ServiceNow price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.in/software/152871/servicenow Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 344 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 344 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: $100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Automated Routing - CRM Software - Capacity Management - Change Management Software - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard Software - Data Visualization Software - Drag & Drop - Financial Management Software - Graphical User Interface - HR Management - IT Asset Management Software - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management Software - Issue Auditing - Knowledge Base Management - License Management Software - Macros/Templated Responses - Performance Metrics - Performance Monitoring - Prioritization - Project Management Software - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management Software - Version Control - Workflow Management Software ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Business Management Software](https://www.capterra.in/directory/30532/business-management/software) - [Cloud Management Tools](https://www.capterra.in/directory/30852/cloud-management/software) - [App Development Software](https://www.capterra.in/directory/30082/application-development/software) - [ERP Software](https://www.capterra.in/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "IT management tool" — 4.0/5 > **Agnoor** | *21 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy handling and tracking of raised tickets , incidents. Very well maintained and customied dashboard for notifications , alerts and information. Setup , deployment and third party integrations are simple and a minute job. > > **Cons**: This includes a lot of features that require an ample amount of time to understand and proper expertise is needed to customize configurations. Complex to understand licenses and although its simple but looks outdated. > > We are using this product to manage tickets , incidents . Handing all the tickets and it basically give a centralized view of all the incidents and timely alerts to configure the things. ----- ### "Strong IT service and workflow platform that streamlines complex processes." — 4.0/5 > **Aditya** | *7 July 2025* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: Highly configurable workflows tailored to organizational needs. Automates complex processes, reducing manual tickets and repetitive tasks. > > **Cons**: High licensing and implementation costs. Complex learning curve. User Interface can feel heavy without optimisation. > > ServiceNow is ideal for mid to large enterprises that need robust IT service management with automation and have a dedicated admin/IT team to manage and optimize the platform. ----- ### "ServiceNow services review" — 4.0/5 > **Kashish** | *31 January 2025* | Computer Software | Recommendation rating: 3.0/10 > > **Pros**: We can create reports on whatever filtered list data we want > > **Cons**: The application is sometimes very slow, updating status of any ticket sometimes take alot of time. ----- ### "Handling tickets" — 5.0/5 > **Avinash** | *5 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Easy ticket management , creating and tracking with servicedesk. 2. Can easily connect with JIRA as well to take updates related to development as well. 3. Interface is upto the mark with stability in platform. > > **Cons**: 1. There is nothing much for customization according to us. 2. Initially a proper training a timeperiod is needed to get the actual overview of product. > > Extremely supportable for ticket handling via automation and UI is super good and user friendly for every purpose. ----- ### "ServiceNow platform experience" — 5.0/5 > **Sanchita** | *25 September 2024* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: Automated ticket creation with perfect dashboard and report creation customization. Highly integrable product with multiple APIs > > **Cons**: Cost is not suitable for small businesses. Interface is old and laggy. > > Ticket tool is very helpful and just perfect to create and manage every kind of ticket. Automated features are just perfect. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data