--- description: Get information about Shop-Ware price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Shop-Ware Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Auto Repair Management Software](/directory/20006/auto-repair/software) > [Shop-Ware](/software/153469/shop-ware) # Shop-Ware Canonical: https://www.capterra.in/software/153469/shop-ware Page: 1 / 8\ Next: [Next page](https://www.capterra.in/software/153469/shop-ware?page=2) > Cloud-based auto repair platform that helps auto shops streamline operations, optimize customer experience, prepare quotes, and more. > > Verdict: Rated **4.8/5** by 162 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Shop-Ware? Independent Automotive Repair, Automotive Aftermarket ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 162 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shop-Ware - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: $249.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Appointment Scheduling Software - CRM Software - Communication Management - Employee Scheduling Software - Estimating - Inspection Management - Labor Rates - Maintenance Scheduling - Point of Sale (POS) - Reporting & Statistics - Service History ## Integrations (17 total) - 360 Payments - AutoOps - AutoVitals - Autoflow - Broadly - Demandforce - Epicor Service CRM - Kukui - MyShopManager - Nexpart Distribution Management - PartsTech - Podium - QuickBooks Online - QuickBooks Online Advanced - ShopLoaner ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Repair Management Software](https://www.capterra.in/directory/20006/auto-repair/software) ## Alternatives 1. [ARI](https://www.capterra.in/software/201737/ari) — 4.6/5 (600 reviews) 2. [AutoLeap](https://www.capterra.in/software/216500/autoleap) — 4.8/5 (742 reviews) 3. [AutoRepair Cloud](https://www.capterra.in/software/147213/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.capterra.in/software/61551/napa-tracs) — 4.2/5 (258 reviews) 5. [Shopmonkey](https://www.capterra.in/software/169022/shopmonkey) — 4.6/5 (263 reviews) ## Reviews ### "Great tools" — 5.0/5 > **Christopher** | *11 December 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: I love that this was designed by a shop owner. The tracking system inside of it is amazing and can’t be tampered with. > > **Cons**: I can’t get my own card processor to integrate because Shop-ware won’t let them. It is web based and doesn’t have everything I want but it’s a great tool for my shop. It does beat tech-metric. > > Fairly easy to use. Communicating with customers is super easy getting repair orders approved is amazing.Tech Support is on point. ----- ### "Very powerful tool for Auto Shop management" — 5.0/5 > **Ahmed** | *21 March 2025* | Automotive | Recommendation rating: 4.0/10 > > **Pros**: Shop ware's interface and automation makes managing orders and customer's communication really, REALLY easy. They also have real-time profitability tracker which helps you optimize your business' revenue. > > **Cons**: The cheapest tier is kind of expensive for startup businesses with low capital, valued at $250 per month > > My experience with Shop-Ware has been really positive. It has made managing my dad's business super easy and stress free. Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware ----- ### "Efficient and effective" — 5.0/5 > **Mia** | *11 July 2025* | 2128 | Recommendation rating: 8.0/10 > > **Pros**: The digital workflow is smooth and efficient. It’s easy to assign jobs, track progress, and communicate with both technicians and customers. The customer-facing interface is also very professional. > > **Cons**: There’s a bit of a learning curve at first, especially for staff who aren’t as tech-savvy. It could also use more customization options in reporting. > > There’s a bit of a learning curve at first, especially for staff who aren’t as tech-savvy. It could also use more customization options in reporting. ----- ### "Very good automotive shop program." — 4.0/5 > **Annie** | *30 June 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: The program is easy to learn and easy to use for technicians and service writers, as well as bookkeepers. The programs helps us communicate with transparency and efficiently with our customers. > > **Cons**: There are many days of lagging and the program not working, many many more days lately than when we signed on a few years ago > > It is still easy to use, a few features that seem necessary to our shop and have been sent off to programming? or design? have never been addressed. Although, customer service is still fast and friendly to work with \& they do help our whenever they can. It's very nice the program is cloud based so accessing shop info can be done off-site. ----- ### "I like it" — 5.0/5 > **TJ** | *24 August 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50% > > **Cons**: I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.in/software/153469/shop-ware?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/153469/shop-ware) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data