--- description: Get information about ShipMonk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ShipMonk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Shipping Software](/directory/30104/shipping/software) > [ShipMonk](/software/153768/shipmonk) # ShipMonk Canonical: https://www.capterra.in/software/153768/shipmonk Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/153768/shipmonk?page=2) > ShipMonk is a modern 3PL that helps fast-growing ecommerce brands scale and expand. > > Verdict: Rated **4.1/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ShipMonk? ShipMonk works with clients of all sizes across all verticals. Our 3PL services include: Ecommerce Fulfillment, Warehousing, B2B / Retail Compliance, FBA prep, Marketplace Fulfillment, Section 321 ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 139 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ShipMonk - **Founded**: 2014 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, Czechia, Mexico, United Kingdom, United States ## Features - 3PL Management - Activity Dashboard - Air Shipping - Alerts/Notifications - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Carrier Management - Channel Management Software - Delivery Management Software - Delivery Tracking - Demand Forecasting - Forecasting - Ground Shipping - Import/Export Management - Inventory Control Software - Inventory Management Software - Inventory Tracking - Invoice Management - Mobile Access - Multi-Location - Order Fulfillment software - Order Management Software - Order Tracking - Real-Time Data - Real-Time Updates - Reporting & Statistics - Reporting/Analytics - Returns Management - Route Optimization - Routing - Shipment Price Calculation - Shipment Tracking Software - Shipping Labels - Shipping Management - Third-Party Integrations - Transportation Management Software - Warehouse Management Software - Website Management - eCommerce Management ## Integrations (19 total) - Adobe Commerce - Big Cartel - BigCommerce - Brightpearl - Cin7 Omni - Cratejoy - EasyPost - Ebay Magento Integration - Ecwid - Extensiv Order Management - Gorgias - Linnworks - PayPal - Rithum - SPS Commerce ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Shipping Software](https://www.capterra.in/directory/30104/shipping/software) ## Related Categories - [Shipping Software](https://www.capterra.in/directory/30104/shipping/software) - [Inventory Management System](https://www.capterra.in/directory/30006/inventory-management/software) - [Warehouse Management System ](https://www.capterra.in/directory/30005/warehouse-management/software) - [eCommerce Software](https://www.capterra.in/directory/3/ecommerce/software) - [B2B eCommerce Platform](https://www.capterra.in/directory/31821/b2b-ecommerce-platform/software) ## Alternatives 1. [Tai TMS](https://www.capterra.in/software/146697/teknowlogi-tai-tms) — 4.4/5 (73 reviews) 2. [CartonCloud](https://www.capterra.in/software/179000/cartoncloud) — 4.7/5 (79 reviews) 3. [InfoPlus](https://www.capterra.in/software/158602/infoplus) — 4.4/5 (116 reviews) 4. [3PL Warehouse Manager](https://www.capterra.in/software/86175/3pl-warehouse-manager) — 4.1/5 (131 reviews) 5. [ShipHero](https://www.capterra.in/software/166930/shiphero) — 4.3/5 (88 reviews) ## Reviews ### "Decent warehouse staff, disastrous customer support. Say away." — 3.0/5 > **Amitavo** | *26 April 2024* | Retail | Recommendation rating: 0.0/10 > > **Pros**: They seem to offer a complete service, and the warehouse staff were professional and seemed quite efficient. > > **Cons**: The customer support was impossible to deal with. They were unable to fix basic problems, or take care simple issues in a timely manner. It was like speaking to a brick wall. You never new if they were dealing with your issue. > > While we used it, it was ok, but very expensive. The problem is that everything costs extra, and it doesn't appear to be related to the actual time it would take to do it yourself. This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers. The process of leaving ShipMonk was mind-blowingly awful. First, we gave them about a weeks notice that we were leaving and wanted to pick up our inventory. They apparently thought this wasn't enough, but eventually agreed. When we arrived at the warehouse, our stuff wasn't there. The poor warehouse staff had to struggle to get the inventory ready. Apparently nobody from customer service had informed them that we'd be there. After several hours, our inventory was ready. It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go. We loaded the boxes onto our van without using any pallets. After that, we kept inquiring when we would receive our refund for the fees paid in advance. For three weeks we kept being told the "offboarding team" would contact us, but nobody did. Eventually, they charged us for three pallets for our inventory pickup, even though we didn't use any pallets, and the small box we had them dispose of was due to their forgetting to include it in our pickup. In any case, that little box didn't require a pallet. Worse, they charged us for an additional month of their minimum picking fee. This is even though we'd cancelled before the end of the previous month. So far, there's no indication that they'll return our money. It looks like we'll need to take them to small claims court to retrieve our money. If you must deal with ShipMonk, I strongly recommend you use a virtual credit card for them that you can cancel as soon as you decide to end your service. Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice. ----- ### "Happiness Engineer is a INCREDIBLE BUSINESS PARTNER" — 5.0/5 > **Chelsea** | *16 April 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I want to take a moment to express my gratitude for the exceptional service provided by \[sensitive content hidden\] at Shipmonk's Fulfillment warehouse. Every time I ship my products, \[sensitive content hidden\] goes above and beyond to ensure a smooth and efficient process. His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service. What truly sets\[sensitive content hidden\] apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner. I am grateful to have \[sensitive content hidden\] as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides. > > **Cons**: Happiness Engineer is KEY\! I am in multiple warehouse and I would like to have the options for the FREE GIFTS (An information card or a sample) different depending on where the products ship from. Currently they have to be the same. If I run out of a sample at 1 warehouse (that I toss in as a FREE GIFT) I am not able to just have this run in the warehouse where this is in stock. But this is VERY MINOR compared to my satisfaction with Shipmonk. ----- ### "ShipMonk is great\! Saved us MONEY and TIME\!" — 5.0/5 > **Emmanuel** | *9 February 2025* | Publishing | Recommendation rating: 10.0/10 > > **Pros**: I'm very happy with the Happiness Engineer Team, it always feels personable and they are quick to help you solve whatever issue you're dealing with. Shipping service is great, they ship through all major carriers and their backend software is easy to use, they update and improve it quite often. Their fulfillment is quite fast, 1-2 day processing and shipping, we ship a large volume and they are still able to keep up. They integrate seamlessly with Shopify, Amazon, and TikTok platforms. They have saved my business money and time, and have streamlined our shipping. > > **Cons**: We currently use custom packages for our product, I'm nitpicking here, but I only wish ShipMonk had a few more options for packaging. I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup. > > We've been with ShipMonk for 4+ years, we've seen them grow to multiple warehouses across the country and world. Their software and services are always improving and updating. We've been very happy with their service and partnership, their happiness engineers actually care and are extremely helpful. We have other business endeavors coming up and ShipMonk will always be at the top of our list for our 3PL partner. ----- ### "Lots of options and easy to use" — 5.0/5 > **Jackie** | *5 August 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: What i really like about ShipMonk is that it has great security features to keep you safe, shipping is really fast and there are great options, there are more than one way to ship, payments are fast and secure. > > **Cons**: i don't have any cons at the moment, in general everything is running great with no problems whatsoever ----- ### "Very Good and affordable" — 5.0/5 > **James** | *8 February 2025* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: Ease of use of the platform - especially the dashboards. > > **Cons**: Chat support is not always available delaying response time. > > Very good and affordable. The dashboards make the management of my inventory and orders easy. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/153768/shipmonk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/153768/shipmonk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data