--- description: Get information about Requestor price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Requestor Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Requestor](/software/153792/requestor) # Requestor Canonical: https://www.capterra.in/software/153792/requestor Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/153792/requestor?page=2) > Requestor simplifies request management with cloud or on-premises deployment, seamless integrations, and user-friendly tools for any te > > Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Requestor? Advanced helpdesk for customer service and internal ticket management, combining an intuitive ticketing system with integrated AI for seamless support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 8 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Requestor Technologies - **Location**: Brno, Czechia - **Founded**: 2013 ## Commercial Context - **Starting Price**: $30.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Czech, English, German - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - Collaboration Tools - Customer Database - Macros/Templated Responses - Multi-Channel Communication - Prioritization - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Third-Party Integrations - Workflow Management Software ## Integrations (8 total) - Auth0 - DevOps - Jira - Microsoft Entra ID - OneDrive - Twilio - Twilio Flex - WhatsApp ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.in/software/86962/bomgar) — 4.6/5 (2009 reviews) ## Reviews ### "Helpdesk for everyone" — 4.0/5 > **Verified Reviewer** | *6 October 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I implemented it for several companies as one system. Helpdesk works well and own customization works well. > > **Cons**: Support was sometime very slow and not provide excellent feedback. Waiting for fixing or new version takes long time. > > I like it due to easy managemet work and check helpdesk performance due to connection to Sql reporting services. ----- ### "Overal very good experience, intuitive product and quick implementation." — 5.0/5 > **Lubo¿** | *28 June 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy user administration, almost everything you need is possible to configure in administration module Often updated (if you have prepaid maintenance) - lot of new useful functionality Good and quick techical support from developer > > **Cons**: I didn´t find anything significant negative In user administration is missing merging users/companies, after migration we have lots of semiduplicities (like CAD\_Studio vs CADStudio with subordinate users ) and is sometimes dificult to merge this records. ----- ### "Nice and great app" — 5.0/5 > **Tomá¿** | *4 August 2016* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Is very good (not only) service desk application. Easy interface with many customization possibilities > > **Cons**: It still needs human operators :-) > > I have good experiences with the "Requestor" application, as well as with the company. Almost everything was possible in the current version of application and if I have found something what wasn't, the development team was able to implement it in the few days in to the next version. ----- ### "Suits our needs" — 4.0/5 > **Miroslav** | *10 August 2016* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Simple, customizable, support > > **Cons**: Some adjustment is needed to automate > > We are satisfied. Requestor use for daily operating requirements in our company. We are in touch with the manufacturer, and collaborate on improving. ----- ### "Requestor, smart\&easy way for small helpdesk" — 5.0/5 > **Marcel** | *8 August 2016* | Food & Beverages | Recommendation rating: 9.0/10 > > Requestor, smart\&easy way for small helpdesk. Easy to administration/initial setup, easy-to-use for BFU, helpfull for IT process managing ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/153792/requestor?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/153792/requestor) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data