--- description: Get information about RingCX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.in/software/154951/ringcentral-contact-center Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/154951/ringcentral-contact-center?page=2) > RingCX is an AI-powered contact center: simple to use and easy to deploy. > > Verdict: Rated **4.2/5** by 259 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCX? RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 259 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: $65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - Agent Interface - Audio Capture - Auto-Dialer - Automated Routing - CRM Software - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Campaign Management Software - Chat/Messaging - Chatbot software - Collaboration Tools - Conferencing - Contact Management Software - Conversion Tracking - Customizable Reports - Dashboard Software - Employee Management - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - Keyword Tracking - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Performance Metrics - Predictive Dialer Software - Quality Management Software - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Screen Capture - Screen Recording Software - Survey/Poll Management - Surveys & Feedback - VoIP Software - Voice Mail - Workflow Management Software ... and 21 more features ## Integrations (94 total) - Aha\! - Akazio Cloud Archive - Asana - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - BugSnag - Calabrio ONE - CalendarHero - Chatlayer - Chili Piper - ChorusCX ... and 79 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Softphone Software](https://www.capterra.in/directory/31029/softphone/software) - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (886 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (330 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1788 reviews) 5. [Readymode](https://www.capterra.in/software/136728/Readymode) — 4.6/5 (144 reviews) ## Reviews ### "RIngcentral CX is a great product for small call centers" — 5.0/5 > **Holly** | *1 February 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. > > **Cons**: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. > > It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control ----- ### "negotiator" — 3.0/5 > **brittany** | *2 June 2025* | Legal Services | Recommendation rating: 6.0/10 > > **Pros**: That we can use this on a app on a phone or via the computer. This helps with everyday communication. > > **Cons**: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying. ----- ### "Yes to RingCX" — 4.0/5 > **Verified Reviewer** | *5 January 2026* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: Clarity and ease of use. The app and the site are very easy to navigate. I have never had to contact RingCX support > > **Cons**: Sporadic interuptions of service. For example, being logged out automatically. Very inconvenient if I am in th middle of a task > > I will continue to use RingCX due to its functionality and ease of use. I have become very familiar with RingCX so it would be difficult for me to change platforms ----- ### "Good product and value." — 4.0/5 > **Karen** | *14 January 2026* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. > > **Cons**: Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. > > Overall positive experience other than the points listed previously. I would still recommend the product. ----- ### "Pretty cool app" — 5.0/5 > **Shagontha** | *7 May 2026* | Renewables & Environment | Recommendation rating: 5.0/10 > > **Pros**: how simple when non-complex it is to use to dial out to different customers and businesses. Nice interface. > > **Cons**: The time it takes to update the app and the callback system is kind of laggy. But not too bad. The color isn’t really to my liking, but doesn’t hurt > > It’s been pretty great overall. I enjoy using it for setting appointments and reaching customers when I need to. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/154951/ringcentral-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/154951/ringcentral-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data