--- description: Get information about RingCX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.in/software/154951/ringcentral-contact-center Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/154951/ringcentral-contact-center?page=2) > RingCX is an AI-powered contact center: simple to use and easy to deploy. > > Verdict: Rated **4.2/5** by 265 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCX? RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 265 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: $65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - Agent Interface - Audio Capture - Auto-Dialer - Automated Routing - CRM Software - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Caller ID - Campaign Management Software - Chat/Messaging - Chatbot software - Collaboration Tools - Conferencing - Contact Management Software - Conversion Tracking - Customizable Reports - Dashboard Software - Employee Management - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - Keyword Tracking - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Performance Metrics - Predictive Dialer Software - Quality Management Software - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Screen Capture - Screen Recording Software - Survey/Poll Management - Surveys & Feedback - VoIP Software - Workflow Management Software ... and 18 more features ## Integrations (91 total) - Aha\! - Akazio Cloud Archive - Asana - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - BugSnag - Calabrio ONE - Chatlayer - Chili Piper - ChorusCX - Chrometa ... and 76 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Softphone Software](https://www.capterra.in/directory/31029/softphone/software) - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) - [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (893 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (338 reviews) 4. [Readymode](https://www.capterra.in/software/136728/Readymode) — 4.6/5 (145 reviews) 5. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (931 reviews) ## Reviews ### "Ring is an easy to use VIOP" — 5.0/5 > **Ian** | *15 April 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Ring is very easy to use. Ring is also now intergrated on all my devices. I can receive phone calls from my PC in my office or on my cell when out of the office. > > **Cons**: Called ID from internaly transferred calls. It is almost impossible to tell who is callling you from a transferred call. > > Ring is very easy to use. Our IT department sent out an email to install it, and i had it up and running in no time. ----- ### "best phone system" — 5.0/5 > **Lidia** | *15 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, reliable, and packed with useful contact-center features. I especially liked the unified agent workspace, reporting capabilities, and ability to handle multiple customer channels in one platform. > > **Cons**: The biggest drawback was the learning curve for advanced features and reporting. Initial setup and customization can be time-consuming, and costs can increase as more capabilities are added. > > Overall, my experience with RingCX has been positive. The platform is reliable, easy for agents to use, and provides a centralized workspace for managing customer interactions across multiple channels. The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations. ----- ### "Functional But Not User Friendly" — 2.0/5 > **Verified Reviewer** | *1 March 2026* | Internet | Recommendation rating: 2.0/10 > > **Pros**: Ring Central provides a VOIP with the ability to send and receive calls, texts, and voicemails. It is customizable. > > **Cons**: The user experience just didn't make sense to me. It was not usable. Even though I had it, I would user other options on a day to day basis. ----- ### "RIngcentral CX is a great product for small call centers" — 5.0/5 > **Holly** | *1 February 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. > > **Cons**: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. > > It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control ----- ### "Ring central for all calls" — 5.0/5 > **Sera** | *12 February 2026* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: All ring central items are great and used for comunication. In general it has customized options for your calls and communication. > > **Cons**: The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades > > Overall great experience\! Good custumer support and no issues. There is value in my money. No bugs or issues ever and very secure. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/154951/ringcentral-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/154951/ringcentral-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data