--- description: Get information about RingCX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.in/software/154951/ringcentral-contact-center Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/154951/ringcentral-contact-center?page=2) > RingCX is an AI-powered contact center: simple to use and easy to deploy. > > Verdict: Rated **4.2/5** by 256 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCX? RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 256 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: $65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - Agent Interface - Audio Capture - Auto-Dialer - Automated Routing - CRM Software - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Call Transfer - Campaign Management Software - Chat/Messaging - Chatbot software - Collaboration Tools - Conferencing - Contact Management Software - Conversion Tracking - Customizable Reports - Dashboard Software - Employee Management - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Performance Metrics - Predictive Dialer Software - Quality Management Software - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Screen Capture - Screen Recording Software - Survey/Poll Management - Surveys & Feedback - VoIP Software - Workflow Management Software ... and 21 more features ## Integrations (99 total) - Aha\! - Akazio Cloud Archive - Asana - AuditWise - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - Bubble - BugSnag - Calabrio ONE - CalendarHero - Chatlayer ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Softphone Software](https://www.capterra.in/directory/31029/softphone/software) - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (876 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (325 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.capterra.in/software/136728/Readymode) — 4.6/5 (142 reviews) ## Reviews ### "RingCentral" — 5.0/5 > **Kiersten** | *17 September 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, easy integrations with Salesforce and Groove > > **Cons**: Can delay quite a bit, causing calls to fail ----- ### "RIngcentral CX is a great product for small call centers" — 5.0/5 > **Holly** | *1 February 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. > > **Cons**: I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. > > It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control ----- ### "negotiator" — 3.0/5 > **brittany** | *2 June 2025* | Legal Services | Recommendation rating: 6.0/10 > > **Pros**: That we can use this on a app on a phone or via the computer. This helps with everyday communication. > > **Cons**: I do not like that there is so much downtime with RingCX at least once a week the service goes down and that is annoying. ----- ### "Ring Central is the best\!" — 5.0/5 > **Allan Del Cris** | *3 September 2025* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, \& clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful\! > > **Cons**: Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools. > > Ringcentral is one of the most underrated dials applications. It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps. ----- ### "Good product and value." — 4.0/5 > **Karen** | *14 January 2026* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. > > **Cons**: Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. > > Overall positive experience other than the points listed previously. I would still recommend the product. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/154951/ringcentral-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/154951/ringcentral-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data