--- description: Get information about Freshsales price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshsales Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Freshsales](/software/155563/freshsales) # Freshsales Canonical: https://www.capterra.in/software/155563/freshsales Page: 1 / 26\ Next: [Next page](https://www.capterra.in/software/155563/freshsales?page=2) > Cloud-based CRM that helps sales and marketing teams manage contacts, automate workflows, track pipelines, and engage customers via. > > Verdict: Rated **4.5/5** by 623 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshsales? Startups, small and mid-sized businesses, and large enterprises across B2B and B2C industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 623 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $11.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Plan: Free for up to 3 users. Growth Plan: $9/user/month billed annually (or) $11/user/month Pro Plan: $39/user/month billed annually (or) $47/user/month Enterprise Plan: $59/user/month - billed annually (or) $71/user/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Israel, Italy, Japan and 22 more ## Features - A/B Testing - Behavior Tracking - CRM Software - Campaign Management Software - Case Notes - Click Tracking - Client Management - Client Tracking - Collaboration Tools - Communication Management - Conflict Management - Contact Management Software - Customer Database - Data Import/Export - Document Management Software - Donor Management - Drag & Drop - Drip Campaigns - Electronic Signature - Email Management Software - Email Marketing Software - Email Templates - Event Triggered Actions - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Funnel Analysis - Heatmaps - Landing Pages/Web Forms - Lead Capture Software - Lead Management Software - Legal Case Management Software - Marketing Automation Software - Multi-Channel Communication - Multi-Channel Marketing - Multivariate Testing - Performance Metrics - Real-Time Notifications - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling Software - Shared Contacts - Statistical Analysis Software - Task Management Software - Team Management Software - Time Tracking Software - Visual Editor - Workflow Management Software ... and 36 more features ## Integrations (4 total) - Aircall - Microsoft Outlook - Microsoft Power BI - Slack ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Inside Sales Software](https://www.capterra.in/directory/30680/inside-sales/software) - [Email Tracking Software](https://www.capterra.in/directory/31325/email-tracking/software) - [Sales Engagement Platform Software](https://www.capterra.in/directory/32195/sales-engagement-platform/software) - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (6998 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18810 reviews) 4. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4485 reviews) 5. [Kylas Sales CRM](https://www.capterra.in/software/210630/kylas) — 4.8/5 (625 reviews) ## Reviews ### "Freshsales - The Best Sales\!" — 4.0/5 > **Subacharuka** | *3 February 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Cost-effective. It has a lot of integration capabilities and very useful from the sales and marketing perspective > > **Cons**: The base plan has vey limited features when compared to the other CRM softwares. ----- ### "Look at other options" — 2.0/5 > **Pratik** | *20 October 2019* | Consumer Electronics | Recommendation rating: 2.0/10 > > **Pros**: The customer support panel during the free trial is insane. It's like a live chat that responds usually within 15-30 mins. The tricky part is when you move to a paid plan, that vanishes completely. > > **Cons**: This software has a number of issues. It is definitely not user friendly. A number of issues plagued our entire experience, making it impossible for us to get anything done out of it, ranging from 1. City Options in the lead generation form would show up as Option 1, Option 2, instead of the City names, and this was setup by their engineers. 2. Multiple product fields, confusing customers, and us as well, and this was also setup by their engineers. 3. Account manager would promise to call, but we never had one call from him or there wasn't a single appointment he could keep in 8-10 months. 4. If by chance your account is downgraded, be prepared to lose your own data. 5. If you want to migrate to another service, there is no migration/export options. 6. Solution actually has lesser features than Google Suite, which is offered for free. 7. Email syncs have issues, and randomly connect/disconnect. 8. Integration with Facebook leads do not exist, you still have to buy zapier to integrate, in a way, for anything extra you need, you make another purchase, almost discounting the value that this could have. > > We were very excited and proud to have purchased Freshsales, and willing to work through the issues, for an eventuality where we would use this for our sales personnel overall, the experience was abysmal. We have lost all our work, data, and we wouldn't repeat the Freshsales portal unless there is a drastic change in the product. ----- ### "They Steal Your Money and Do Not Provide Quality Customer Service" — 1.0/5 > **Ashli** | *6 March 2025* | Luxury Goods & Jewelry | Recommendation rating: 0.0/10 > > **Pros**: Whenever you add a project to try, they will charge you regardless if you only use that add-on product for less than 7 days. If you cancel your subscription one day after renewal, they do not try to help by offering half refund, they steal your money for a software you will no longer use because of 1 missed day. > > **Cons**: They steal your money. No refunds and terrible customer service. > > Horrible customer service, no compromises or attempts to resolve solutions to help small businesses. ----- ### "Lovely interface" — 4.0/5 > **Ade** | *11 July 2025* | Banking | Recommendation rating: 7.0/10 > > **Pros**: Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents. It’s also used to track issues, complaints and requests. > > **Cons**: No con really. Freshsales is a good application. Lovely user interface and ease of access too. It drags once in a while but that’s about it. ----- ### "Beware, GROWTH plan does not synch up with FreshSales, you need PRO" — 3.0/5 > **Verified Reviewer** | *26 February 2026* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact). During their open hours, support is very polite and tries very hard to help. The AI support bot is pretty good at helping out at first pass, that's been really helpful. > > **Cons**: We bought the GROWTH plan as we didn't need the features of more expensive plans, but specifically to link to FreshDesk and have a single CRM. Spoiler alert: the sync between FreshDesk and Freshsales is only available for Freshsales PRO and upwards, with Pro priced at 5x the cost of Growth. Even though I asked several times during the sales process, as it was a key point for us (and honestly, it's baffling 2 products in a suite don't synch up to start with) and was assured they synched, it turned out after deep exploration by support and baffling messages by the front end that they didn't. I was furious and it's not mentioned anywhere in their marketing literature Secondly, Support is only available weekdays, it ends at midnight on Friday and resumes 8am on Monday. It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends. > > Not an easy start, and thankfully support is responsive unless it's the weekend, but overall Freshsales feels a little rigid and is not the easiest of tools to use although the back end seems solid enough. The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan. Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so. ----- Page: 1 / 26\ Next: [Next page](https://www.capterra.in/software/155563/freshsales?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/155563/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data