--- description: Get information about Zoho CRM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.in/software/155928/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.capterra.in/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 6974 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6974 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Appointment Management - Automated Routing - Business Process Automation - CRM Software - Campaign Management Software - Chat/Messaging - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management Software - Content Library - Content Management Software (CMS) - Customer Activity Tracking - Customer Database - Customer Experience Management - Customer History - Data Entry Software - Document Management Software - Donor Management - Drag & Drop - Email Marketing Software - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Lead Generation Software - Live Chat Software - Loyalty Program - Marketing Automation Software - Multi-Channel Data Collection - Onboarding Software - Performance Metrics - Predictive Analytics Software - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Sales Reports - Search/Filter - Social Promotion - Survey/Poll Management - Surveys & Feedback - Task Management Software - Visual Analytics - Workflow Configuration ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.in/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.in/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 4. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5823 reviews) 5. [Pipedrive](https://www.capterra.in/software/132666/pipedrive) — 4.5/5 (3052 reviews) ## Reviews ### "Save your money, not your time." — 3.0/5 > **AJ** | *14 October 2025* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: Value for Money, Easy to start, Easy to Navigate, Easy to set up business metrics, Low learning curve for experienced CRM users, Good API services > > **Cons**: : Terrible mobile experience, no value add to the business : Terrible AI - does absolutely nothing in terms of added business value, : Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a particular business case. : Zoho Support promises a lot, delivers next to nothing. : Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective. > > 70/100. Why? This overall user experience is from an Indian business perspective where the business requires A LOT of in-CRM customisation in order to derive value from the CRM. The business is a leader in the India's education research and digital distribution space and has a team of 30 people working on the system. This includes Sales, Support, Operations, Accounts and Admin. Zoho CRM was the clear alternative to Salesforce in our specific business case because it offered a cost-friendly alternative, and a supposedly easy on-boarding and critical business metrics tracking process. We used it initially only for the Sales Team, then gradually, over 3 years, rolled it out for the Sales Support team as well as the Accounts Team to get a 360 degree view of the business. The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin. It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to customise the system to your specific business needs - all the best. It's going to take a really long time depending on your specific use case. An overview : Zoho has all the modules that SalesForce has...at 1/3rd the cost. Great. : It does 90% of the CRM job really well. And then collapses completely when it comes to business critical details that will actually deliver a bang for your buck. : you need a Zoho partner and about 2 years of development work if you want to really customise the solution for your particular line of business : it's out of the box for a very small spectrum of businesses : if you're moving from Tally to Zoho Books, you are looking at a one year development cycle - not counting the hours you'll spend trying to convince the Accounts Team to use the system. It's not an easy sell to the Accounts Team or integration process from a Tally to Zoho Books viewpoint. : the AI element is present but totally useless and gives zero insight into business critical elements. So, from a future-proofing standpoint, you'll save a lot of money vis-a-vis a Salesforce type of CRM, but invest a lot of time in customisations, development and in-house training to get critical business insights from the system. That's why - 70/100. Zoho now needs to up the ante - and fast. It's bare bones from an AI perspective and just about usable from a small business perspective. Everything else - be prepared for a hard slog. ----- ### "Affordable and best CRM for startups" — 5.0/5 > **Prasad** | *9 March 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zoho CRM is a more user-friendly and affordable CRM. Zoho provides many more free features which are helpful to startup organization. > > **Cons**: Zoho's Customer support is limited while integrating third-party apps with CRM > > Zoho CRM is the best and most affordable CRM with the required customization. We can customize our CRM as we want. ----- ### "It is cheap and Useful CRM for Growing Businesses." — 5.0/5 > **Anonymous User** | *31 December 2025* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: Zoho CRM is very affordable compared to other CRM tool. I liked its lead management, automation workflows and detail reporting options. > > **Cons**: The user interface seems a little complicated at first and new users need some time to learn it. Some advanced features are only in the more expensive plans, and customer support can sometimes take a while to respond. > > I had a good experience with Zoho CRM. It's a strong and affordable tool for small and medium businesses. Once you learn how to use it, it really helps with organizing leads, tracking sales, and boosting productivity. ----- ### "Powerful Tool for Managing Sales and Customer Relationships" — 5.0/5 > **PRAGATI** | *18 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Zoho CRM is its ability to keep all customer information and interactions organized in one place. It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently. The interface is user-friendly, and the automation features help save time by reducing manual tasks, which improves overall productivity. > > **Cons**: What I liked least about Zoho CRM is that it can take some time to fully learn and explore all its features due to the wide range of customization options. However, once familiar, it becomes very powerful and effective. > > My overall experience with Zoho CRM has been very positive. It helps streamline customer management, track leads, and organize sales activities in an efficient way. The platform is feature-rich and supports automation, which improves productivity and saves time. Once familiar with the system, it becomes a very useful tool for managing business processes. ----- ### "Easy, Affordable, and Powerful all in one CRM" — 5.0/5 > **Samreen** | *14 April 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Cons**: When configuring sophisticated features for the first time, there is a little learning curve. Without any prior knowledge, some configurations and automation may seem complicated. Additionally, even though the documentation and help manuals are quite helpful, there may occasionally be delays in support responses. > > Zoho CRM has been excellent. Within a single platform, it offers an entire suite of capabilities for lead management, deal tracking, workflow automation, and enhanced client engagement. The interface is sufficiently simple to use on a daily basis, and the customization possibilities allow it to be tailored to various business requirements. Without needing a significant investment, it has improved team productivity and streamlined our sales process.Good customer support and easy email linking. ----- Page: 1 / 280\ Next: [Next page](https://www.capterra.in/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data