--- description: Get information about Zoho CRM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.in/software/155928/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.capterra.in/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 6994 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6994 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Access Controls/Permissions - Appointment Management - Automated Routing - Business Process Automation - CRM Software - Calendar Management - Campaign Management Software - Chat/Messaging - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management Software - Content Library - Content Management Software (CMS) - Customer Database - Customer Experience Management - Customer History - Data Entry Software - Document Management Software - Donor Management - Drag & Drop - Email Marketing Software - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Lead Distribution - Lead Generation Software - Loyalty Program - Marketing Automation Software - Multi-Channel Data Collection - Onboarding Software - Performance Management - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Sales Reports - Search/Filter - Survey/Poll Management - Surveys & Feedback - Task Management Software - Visual Analytics - Workflow Configuration ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.in/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.in/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4482 reviews) 4. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5847 reviews) 5. [Kylas Sales CRM](https://www.capterra.in/software/210630/kylas) — 4.8/5 (622 reviews) ## Reviews ### "Robust and Highly Customizable CRM for Growing Teams" — 4.0/5 > **Krishna** | *21 August 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Extensive Customization: The ability to tailor modules, custom fields, and layout rules to fit specific business processes is fantastic. Feature-Rich Automation: Workflow rules, blueprinting, and automated email sequences save considerable manual effort. Strong Ecosystem Integration: Seamlessly syncs across the broader Zoho suite (Zoho Desk, Books, Campaigns) and third-party apps like Google Workspace. > > **Cons**: Steep Learning Curve: Initial setup and advanced workflow configuration can feel overwhelming for non-technical users. Customer Support Delays: Tier 1 support response times can occasionally be slow or require multiple follow-ups for complex technical issues. UI Clutter: The interface can feel slightly cluttered or laggy when handling massive amounts of custom data fields. > > Zoho CRM is a power-packed solution that balances affordability with enterprise-grade functionality. While setting up complex automations requires patience and trial-and-error, it serves as an excellent central hub for sales tracking, email communication, and pipeline management. ----- ### "Zoho CRM - Easy to Use" — 5.0/5 > **suba** | *22 May 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is very easy to use and maintaining the leads and deals are much more easier. It is easy to send out emails directly from our crm leads. > > **Cons**: It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm ----- ### "Zoho CRM's review" — 5.0/5 > **Verified Reviewer** | *23 February 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Zoho CRM's exceptional value and deep customization, which allows my team members to tailor modules and workflows to specific business needs without high costs > > **Cons**: Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users. > > Zoho CRM offers a high-performance experience centered on affordability and deep customization, making it a favorite for businesses that want enterprise-level power without the Salesforce price tags. ----- ### "Worth the pricing" — 4.0/5 > **Fabiha** | *3 May 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: It is easy to use, and works well for small and medium sized teams. Easily customizable and has workflows that can be effectively used. Sorting and filtering is easily doable and keeping track is easy > > **Cons**: The interface is a tad boring, and not very interactive. Reports are static, and personally faced issues while trying to automate reports and data for management reporting. > > Decent software for the pricing. Works well for small and medium sized teams looking to get daily work done effectively. Ease of use, and traceability Account Management is decent. ----- ### "It is cheap and Useful CRM for Growing Businesses." — 5.0/5 > **Anonymous User** | *31 December 2025* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: Zoho CRM is very affordable compared to other CRM tool. I liked its lead management, automation workflows and detail reporting options. > > **Cons**: The user interface seems a little complicated at first and new users need some time to learn it. Some advanced features are only in the more expensive plans, and customer support can sometimes take a while to respond. > > I had a good experience with Zoho CRM. It's a strong and affordable tool for small and medium businesses. Once you learn how to use it, it really helps with organizing leads, tracking sales, and boosting productivity. ----- Page: 1 / 281\ Next: [Next page](https://www.capterra.in/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data