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What Is Zoho CRM?

Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrate with 500+ popular business apps in a single business system.

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM pricing

Starting Price:

$20.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at $20.00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM videos and images

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Features of Zoho CRM

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Business Process Automation
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management Software
  • Channel Management Software
  • Chat/Messaging
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Content Management Software (CMS)
  • Contract/License Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Data Visualization Software
  • Document Management Software
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management Software
  • Email Marketing Software
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • For Financial Institutions
  • For Insurance Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Setting/Tracking
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Live Chat Software
  • Loyalty Program
  • Marketing Automation Software
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics Software
  • Prioritization
  • Project Management Software
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Data
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Approval
  • Sales Forecasting Software
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring Software
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management Software
  • Template Management
  • Territory Management
  • Text Analysis Software
  • Third-Party Integration
  • Third-Party Integrations
  • Training Management
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management Software

Zoho CRM Alternatives

Sales force automation solution that helps businesses monitor stock statements, schedule official tours, and manage CRM activities.
Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all B2B functionality they need.
Insightly is the modern, affordable CRM that teams love.
Zendesk Sell is sales CRM software that helps you close more deals.
Keep track of top leads and opportunities, personalize sales cycles, control statistics/forecasts, and more with Odoo CRM.
SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries.
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals.
LeadSquared is a no-code CRM that automatically captures leads without leakage, equipped with tracking, automation, and integrations.

Zoho CRM Reviews for Indian Users

Average score

Overall
4.3
Ease of Use
4.1
Customer Service Software
4.1
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Christopher
Christopher
Owner in US
Verified LinkedIn User
Consumer Goods, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Customize Your Experience

5.0 last month New

Comments: Overall I would rate the Zoho a 4.5/5 stars. Other than the visual appearance I'm all in!

Pros:

What I like the most about Zoho is the customization available to completely make it your own. You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all different departments. The part that I liked best is how Zoho is extremely user friendly and it's base functions can serve all your needs, but for those more advanced CRM fanatics Zoho really does pack a punch with extremely advanced features available to truly make it your own!

Cons:

The biggest thing I don't like about Zoho is the visual appearance of the users interface. In my option it looks very outdated which gives the appearance initially that it is not capable of much. I think it is something that definitely needs an upgrade.

Charleotte
Senior HR Manager in US
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

The Bonfire Deal Breaker in Customer Relationship Management

5.0 2 weeks ago New

Pros:

It has a very easy to use interface. The customer service is good. It is very affordable to us. We have been able to streamline our relationship with our customers.

Cons:

We have No dislikes up to this point of using the tool.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A good CRM at a good price for midsize organizations

3.0 2 months ago New

Comments: It was the first CRM we chose as a team for its integrations and price, and it haven't let us down. We've been with Zoho for 3 years now, and it has done its job very well. However, as we grow we fell we need more features that Zoho doesn't bring... but it's great for starters

Pros:

I like the integration with the Zoho ecosystem Its price is more accessible than other options Bulk uploading and downloading works well Customer service is exceptional

Cons:

Some email marketing automations fail us. We have struggled to get certain dashboards to have the right data (in meetings agendas for example)

Delilah
Operations Management in Canada
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

ZOHO CRM works well enough

4.0 3 months ago

Comments: Generally quite good within the realm of what is already established in the system and can often help with custom code functions for features that aren't readily available. Implementation was mostly left up to us with support when asked for. Other companies we looked at would have done the implementation for us, which, if you have the budget, will definitely help speed up and streamline your process.

Pros:

Aesthetic and general ease of use. Workflows are generally easy to implement. Most of my staff seems to have gotten the hang of things pretty quickly. HIPAA compliance was a must for my small medical business, and ZOHO CRM was able to provide.

Cons:

Missing some key features - or example, tasking a group rather than an individual, seems to be a feature that many people have been asking for, for a long time (several years), but has yet to be developed. Another example, the Deal Kanban View is nice, but if you want to see only one pipeline (regularly, set as your default), this isn't possible. You have to select that pipeline manually every time you go into the deals view.

Alternatives Considered: LeadSquared

Reasons for Choosing Zoho CRM: Lack of HIPAA compliance, and lack of features within our budget

Switched From: HubSpot CRM

Reasons for Switching to Zoho CRM: pricing was much more competitive for a small business like ours.

LUSAVA
ASSISTANT RESEARCHER in Kenya
E-Learning, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Unlock Your Business Potential : Zoho CRM - Your Solution to Success

4.0 last month New

Comments: As a Zoho CRM user, it has been critical in our business for it involves a seamless workflow from onboarding to ongoing usage, supported by customization options,data management tools,sales and marketing features,reporting capabilities,collaboration tools,and ongoing support and training resources.

Pros:

Comprehensive functionality and User -friendly interface.

Cons:

Complexity of initial setup of Zoho CRM where business processes are highly specialized.