---
description: Get information about MaxContact price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: MaxContact Price, Features, Reviews & Ratings - Capterra India
---

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# MaxContact

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> MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
> 
> Verdict: Rated **4.7/5** by 33 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses MaxContact?

AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses deliver proven results.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 33 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.6/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: MaxContact
- **Founded**: 2013

## Commercial Context

- **Starting Price**: £80.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact MaxContact directly for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: South Africa, United Kingdom

## Features

- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Transcription
- Budgeting/Forecasting
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management Software
- Chatbot software
- Compliance Management
- Computer Telephony Integration
- Customer Experience Management
- Data Security
- Employee Scheduling Software
- For Call Centers
- Interaction Tracking
- Labor Forecasting
- List Management
- Multiple Scripts
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer Software
- Quality Management Software
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Sentiment Analysis
- Skills Tracking
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Time Off Management
- Timesheet Management
- Voice Customization
- Voice Mail
- Workforce Management Software

... and 3 more features

## Integrations (9 total)

- Cisco AnyConnect
- Dynamics 365
- HubSpot CRM
- Salesforce Platform
- Worldpay for Enterprise
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.capterra.in/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.in/directory/30231/ivr/software)
- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)
- [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software)
- [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software)
- [Workforce Management Software](https://www.capterra.in/directory/30210/workforce-management/software)

## Alternatives

1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews)
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Readymode](https://www.capterra.in/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Brilliant Solution from an evolving provider. A passionate team behind the scenes." — 5.0/5

> **Rory** | *6 April 2024* | Automotive | Recommendation rating: 8.0/10
> 
> **Pros**: The support has been great when we have had issues. Our contacts are responsive and care, you can't ask for more. I like that the platform continues to evolve as we use it.
> 
> **Cons**: We have experienced a few bugs that can take time to fix.

-----

### "A great dialer solution with awesome support" — 5.0/5

> **Tobias** | *22 April 2024* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and plenty of good features.
> 
> **Cons**: Nothing that really stands out, generally a solid product.
> 
> Great support team, always quick and polite when responding to issues although these are quite rare anyway\!

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### "Max Contact" — 4.0/5

> **Lottie** | *19 April 2024* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: We have worked with \[sensitive content hidden\] for a number of years, although we don't fit the stereotypical mould, \[sensitive content hidden\] goes above and beyond to try and ensure that our requirements are met.
> 
> **Cons**: There can be a few glitches or bugs in the system that can be quite timely to get resolved.

-----

### "MaxContact review" — 5.0/5

> **Benluca** | *15 January 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: -Easy to use from admin and agent side 
-Great integration options for other systems to work seamlessly 
-Fantastic reporting options 
-Easy data input and control
> 
> **Cons**: Ive not come across any cons, happy with everything.
> 
> Since working with MaxContact the full setup process has been one of the best ive ever seen. Max pays attention to its customers and makes sure the system works the way we want to across multiple campaigns. They take time to tailor the system to your business and get things working exactly how you want. Standout staff has to be \[sensitive content hidden\] and \[sensitive content hidden\] who are credits to the business for sure.

-----

### "Good Product, Good Support" — 5.0/5

> **Aaron** | *21 May 2024* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: All changes can be done in a graphical user friendly system.   Support is available when required.  call recording hostage was catered for without the need to store locally or offline.
> 
> **Cons**: Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support. 

This got done usually though and isn't an issue.
> 
> good product, good support - esp from \[sensitive content hidden\] who really led the deployments and after care.

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## Links

- [View on Capterra](https://www.capterra.in/software/156506/maxcontact)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/156506/MaxContact/> |
| en-AE | <https://www.capterra.ae/software/156506/maxcontact> |
| en-AU | <https://www.capterra.com.au/software/156506/maxcontact> |
| en-CA | <https://www.capterra.ca/software/156506/maxcontact> |
| en-GB | <https://www.capterra.co.uk/software/156506/maxcontact> |
| en-IE | <https://www.capterra.ie/software/156506/maxcontact> |
| en-IL | <https://www.capterra.co.il/software/156506/maxcontact> |
| en-IN | <https://www.capterra.in/software/156506/maxcontact> |
| en-NZ | <https://www.capterra.co.nz/software/156506/maxcontact> |
| en-SG | <https://www.capterra.com.sg/software/156506/maxcontact> |
| en-ZA | <https://www.capterra.co.za/software/156506/maxcontact> |

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