--- description: Get information about CallShaper price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallShaper Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [CallShaper](/software/157494/callshaper) # CallShaper Canonical: https://www.capterra.in/software/157494/callshaper Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/157494/callshaper?page=2) > Outbound + Inbound, IVR, AI, Dispatch, QA, Omni, reporting, 25 Lines/agent, soft-phone, TCPA, 99.999% uptime, API, WebHooks and more\! > > Verdict: Rated **4.9/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CallShaper? CallShaper empowers contact centers with robust tools like AI, QA, scripting, and customized reporting while enhancing customer interactions for sales, service, answering services, and telemarketing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 16 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CallShaper - **Location**: Perry Hall, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: $75.00 - **Pricing model**: Per User - **Pricing Details**: Contact CallShaper directly for more pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Belize, Canada, Philippines, United States ## Features - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Caller ID - Campaign Management Software - Chatbot software - Computer Telephony Integration - Contact Management Software - Dashboard Software - Event Triggered Actions - File Transfer - IVR - Inbound Call Center - List Management - Multiple Scripts - Outbound Call Center - Power Dialer - Pre-recorded Messages - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - Text to Speech - Voice Customization - Voice Mail - Workforce Management Software ## Integrations (3 total) - DNCScrub - OnScript - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.in/directory/31034/telemarketing/software) - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) ## Alternatives 1. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [CloudTalk](https://www.capterra.in/software/182004/cloudtalk) — 4.4/5 (268 reviews) 3. [Five9](https://www.capterra.in/software/132405/five9) — 4.2/5 (481 reviews) 4. [Ricochet360](https://www.capterra.in/software/141932/ricochet) — 4.8/5 (82 reviews) 5. [HoduCC](https://www.capterra.in/software/156136/hoducc) — 4.6/5 (95 reviews) ## Reviews ### "Easy to use" — 5.0/5 > **Jason** | *19 March 2018* > > **Pros**: Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use. > > This program does what it is supposed to. If you need help their customer service team is awesome. ----- ### "Best dialing software ever\!" — 5.0/5 > **Sevin** | *21 May 2021* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: The software is pack full of features and accessibility for every level of operations on the dialer itself\! > > **Cons**: It is a process to get it setup and running, but once its configured, it's amazing\! > > I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office\! ----- ### "Feedback About Call Shaper Services" — 4.0/5 > **Shoaib** | *19 January 2017* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: User Friendly and excellent Customer Support. > > **Cons**: Dial Level options are limited... > > So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended... ----- ### "CallShaper Review" — 4.0/5 > **Enrique** | *2 November 2016* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools. > > **Cons**: It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs. > > I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things. ----- ### "Feature Packed Yet Simple To Use \!" — 5.0/5 > **Kamille** | *2 February 2017* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic\! > > **Cons**: None that I can think of. > > I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes\! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use\! ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/157494/callshaper?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/157494/callshaper) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data