--- description: Get information about JustCall price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.in/software/157853/justcall Page: 1 / 10\ Next: [Next page](https://www.capterra.in/software/157853/justcall?page=2) > Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM. > > Verdict: Rated **4.1/5** by 225 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JustCall? Small businesses to large enterprises in insurance, healthcare, real estate, financial services, education, solar and renewables, and home services. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 225 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Saas Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Barbados, Belgium, Benin, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Czechia, Denmark, Dominican Republic, Ecuador, Egypt and 56 more ## Features - 2-Way Messaging - Activity Dashboard - Alerts/Escalation - Automated Routing - Automatic Call Distribution - Automatic Transcription - CRM Software - Call Disposition - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scheduling - Call Screening - Call Scripting - Call Tracking Software - Call Transcription - Callback Scheduling - Campaign Management Software - Chat/Messaging - Conferencing - Conversation Intelligence - Customizable Reports - Dashboard Software - Data Security - Event Triggered Actions - Feedback Management - File Sharing Software - IVR - Lead Management Software - Mass Texting - Mobile Access - Natural Language Processing - Performance Management - Phone Key Input - Predictive Dialer Software - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Scheduled Messaging - Survey/Poll Management - Template Management - Third-Party Integrations - Voice Mail - Workflow Automation - Workflow Management Software ... and 13 more features ## Integrations (76 total) - ActiveCampaign - Agentforce - Agentforce Sales (formerly Salesforce Sales Cloud) - Agile CRM - Apollo - Appypie - Bitrix24 - Bullhorn - CARET Legal - Calendly - Capsule - Clay - Close - Copper - Dataddo ... and 61 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) ## Related Categories - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [VoIP Software](https://www.capterra.in/directory/30940/voip/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software) - [Cloud PBX Software](https://www.capterra.in/directory/31102/cloud-pbx/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3471 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18807 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Simple and efficient" — 4.0/5 > **Josh** | *24 March 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to manage; can see the status of all users > > **Cons**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Okay, but not the best solution" — 2.0/5 > **Anthony** | *27 March 2025* | Computer Software | Recommendation rating: 4.0/10 > > **Pros**: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) > > **Cons**: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone > > My overall experience has not been great ----- ### "Loving the SMS Experience" — 5.0/5 > **Sergio** | *1 October 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. > > **Cons**: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack\! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts\! A more streamlined search feature would make a world of difference for us. > > Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. ----- ### "Not for a fit for new, small, or start up businesses" — 1.0/5 > **Craig** | *17 January 2025* | Accounting Software | Recommendation rating: 0.0/10 > > **Pros**: The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into. > > **Cons**: My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on. > > They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses. ----- ### "User-Friendly JustCall" — 5.0/5 > **Vanessa** | *15 October 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand. > > **Cons**: It's only when it sometimes lags, but it could be because of my internet connection, too. > > I like how easy it is to use and never had problem with it so far. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.in/software/157853/justcall?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/157853/justcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data