--- description: Get information about Freshchat price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.in/software/158117/freshchat Page: 1 / 8\ Next: [Next page](https://www.capterra.in/software/158117/freshchat?page=2) > Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. > > Verdict: Rated **4.2/5** by 178 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshchat? Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 178 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Assamese, Bangla, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese, Welsh - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Chat/Messaging - Chatbot software - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Experience Management - Customer History - Customer Support Software - Customizable Branding - Dashboard Software - Geotargeting - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Search/Filter - Surveys & Feedback - Task Management Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (18 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24230 reviews) 2. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1729 reviews) 3. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "Freshchat review" — 4.0/5 > **Sai Venkat** | *22 September 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Freshchat has simple workflows, decent AI chat tools, and plays well with other apps — it fits right in next to Freshdesk in the Freshworks lineup. What I like most is the omnichannel inbox. It pulls every conversation, from every channel, into one place, so nothing gets missed and I can reply fast no matter where a client reaches out. > > **Cons**: Freshchat's reporting feels pretty limited compared to other platforms. It is also missing the advanced communication and automation features bigger support teams need. ----- ### "Brijesh Freshchat review" — 4.0/5 > **Brijesh** | *20 September 2026* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: Freshchat integrates smoothly with Freshdesk and Freshservice, allowing me to convert an incoming query into a ticket within seconds. > > **Cons**: Compared to platforms like Zendesk and Salesforce, Freshchat’s routing feels pretty basic. It gives me much less flexibility to automatically route messages based on things like skill set, agent availability, or priority level ----- ### "Freshchat review by Suresh" — 4.0/5 > **Suresh** | *29 June 2026* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: All in one communication tool, which integrates with most of the user communicational modes or tools, affordable pricing and great interface > > **Cons**: Very few features apart from integrated communicational features, no advanced reporting, analytics dashboard or nothing way ahead to customize for different usecases ----- ### "Freshchat Review" — 5.0/5 > **Kavya Sri** | *24 September 2026* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: I've been using Freshchat for client communication, and overall it's been solid. The interface is simple and intuitive, and assigning chats or tasks to the right person or team is easy.What I like best is the automation the chatbot handles common questions on its own, which saves us from answering the same things over and over. > > **Cons**: On the flip side, setting up complex automations isn't always straightforward it takes new users some time to get the hang of it. The advanced settings in particular can be a bit tricky and take a while to fully understand. ----- ### "Vamshi’s first fresh chat review" — 4.0/5 > **samala** | *20 September 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: Freshchat’s omnichannel capability is a major plus for me because it consolidates messages from every communication channel into a single inbox. It gives me complete visibility over client conversations in one place, ensuring no inquiry slips through the cracks and allowing me to respond quickly and consistently, no matter where a client reaches out > > **Cons**: Freshchat’s reporting feels fairly limited compared to other platforms. To properly measure performance and share meaningful insights, I really need more customizable, in-depth analytics ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.in/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data