---
description: Get information about Akio.CX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Akio.CX Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Akio.CX](/software/158998/akio)

# Akio.CX

Canonical: https://www.capterra.in/software/158998/akio

> Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Akio.CX?

Contact Centres and Outsourcers; Also Client Relations, Client Support, Customer Experience, IT or Marketing departments in small and medium sized companies,

## About the vendor

- **Company**: Akio
- **Founded**: 1998

## Commercial Context

- **Starting Price**: €40.00
- **Pricing model**: Per Feature
- **Pricing Details**: Contact Akio for detailed pricing information. Price varies depending on the number of channels and the number of users.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Canada, France, Germany, United Kingdom

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scripting
- Call Transfer
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Contact Management Software
- Content Management Software (CMS)
- Customer Database
- Dashboard Software
- Email Management Software
- Feedback Management
- Full Text Search
- Interaction Tracking
- Issue Tracking Software
- Knowledge Base Management
- Live Chat Software
- Macros/Templated Responses
- Mobile Access
- Negative Feedback Management
- Performance Metrics
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reputation Management Software
- Review Monitoring
- Review Notification
- SMS Messaging
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Social Media Integration
- Survey/Poll Management
- Template Management
- Text Editing
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Voice Mail
- Workflow Management Software

... and 18 more features

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software)
- [IVR Software](https://www.capterra.in/directory/30231/ivr/software)

## Alternatives

1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Genesys Cloud CX](https://www.capterra.in/software/21409/genesys-cloud) — 4.3/5 (262 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/158998/akio)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/158998/akio> |
| de-AT | <https://www.capterra.at/software/158998/akio> |
| de-CH | <https://www.capterra.ch/software/158998/akio> |
| en | <https://www.capterra.com/p/158998/Akio/> |
| en-AE | <https://www.capterra.ae/software/158998/akio> |
| en-AU | <https://www.capterra.com.au/software/158998/akio> |
| en-CA | <https://www.capterra.ca/software/158998/akio> |
| en-GB | <https://www.capterra.co.uk/software/158998/akio> |
| en-IE | <https://www.capterra.ie/software/158998/akio> |
| en-IL | <https://www.capterra.co.il/software/158998/akio> |
| en-IN | <https://www.capterra.in/software/158998/akio> |
| en-NZ | <https://www.capterra.co.nz/software/158998/akio> |
| en-SG | <https://www.capterra.com.sg/software/158998/akio> |
| en-ZA | <https://www.capterra.co.za/software/158998/akio> |
| es | <https://www.capterra.es/software/158998/akio> |
| es-AR | <https://www.capterra.com.ar/software/158998/akio> |
| es-CL | <https://www.capterra.cl/software/158998/akio> |
| es-CO | <https://www.capterra.co/software/158998/akio> |
| es-CR | <https://www.capterra.co.cr/software/158998/akio> |
| es-DO | <https://www.capterra.do/software/158998/akio> |
| es-EC | <https://www.capterra.ec/software/158998/akio> |
| es-MX | <https://www.capterra.mx/software/158998/akio> |
| es-PA | <https://www.capterra.com.pa/software/158998/akio> |
| es-PE | <https://www.capterra.pe/software/158998/akio> |
| fr | <https://www.capterra.fr/software/158998/akio> |
| fr-BE | <https://fr.capterra.be/software/158998/akio> |
| fr-CA | <https://fr.capterra.ca/software/158998/akio> |
| fr-LU | <https://www.capterra.lu/software/158998/akio> |
| ja | <https://www.capterra.jp/software/158998/akio> |

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