--- description: Get information about Qubicles price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qubicles Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Qubicles](/software/161183/qubicles) # Qubicles Canonical: https://www.capterra.in/software/161183/qubicles Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/161183/qubicles?page=2) > Licensing-free, award-winning contact center and blockchain software company. Register NOW for free\! > > Verdict: Rated **4.4/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Qubicles? Call and contact center operations worldwide that are tired of the costly options saturating the market and the lack of innovation so commonplace in this industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 24 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qubicles - **Location**: Atlanta, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: $19.99 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: It is available for free and monthly subscriptions, outlined below For Agents - Go Getter: $19.99/month For Contact Center: Silver Support: $249/month Gold Support: $999/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Alerts/Escalation - Auto-Dialer - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Caller ID - Campaign Management Software - Chat/Messaging - Computer Telephony Integration - Dashboard Software - IVR - Inbound Call Center - Knowledge Base Management - Live Chat Software - Multi-Channel Data Collection - Outbound Call Center - Power Dialer - Predictive Dialer Software - Queue Management - Real-Time Chat - Reporting/Analytics - Softphone Software - Survey/Poll Management - Surveys & Feedback ## Integrations (1 total) - Gmail ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [Remote Support Software](https://www.capterra.in/directory/30928/remote-support/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Five9](https://www.capterra.in/software/132405/five9) — 4.2/5 (481 reviews) 3. [Genesys Cloud CX](https://www.capterra.in/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.capterra.in/software/130134/leaddesk) — 4.8/5 (13 reviews) ## Reviews ### "Incomparable" — 5.0/5 > **Francis** | *15 November 2017* | Recommendation rating: 10.0/10 > > **Pros**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1 May 2020* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: It's very easy to set up and it requires almost no expertise to get it going. > > **Cons**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12 April 2019* | Political Organization | Recommendation rating: 10.0/10 > > **Pros**: Flexibility, cost effectiveness, scalability. > > **Cons**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11 April 2017* | Cosmetics | Recommendation rating: 8.0/10 > > **Pros**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Cons**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16 April 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Cons**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/161183/qubicles?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/161183/qubicles) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data