--- description: Get information about INTOUCH price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: INTOUCH Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [INTOUCH](/software/163185/intouch) # INTOUCH Canonical: https://www.capterra.in/software/163185/intouch > INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. > > Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses INTOUCH? INTOUCH improves the customer experience of customer engagements involving customer communications, especially for healthcare, insurance, financial service, utility and governmental organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 4 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Top Down Systems - **Founded**: 1982 ## Commercial Context - **Starting Price**: $2,500.00 - **Pricing model**: Per User - **Pricing Details**: Pricing is based on number of users and volume of communications sent. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Collaboration Tools - Communication Management - Content Publishing Options - Customizable Templates - Dashboard Software - Document Management Software - Electronic Forms - Full Text Search - Multi-Channel Data Collection - Reporting/Analytics - Text Editing - Version Control ## Support Options - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Content Management Software (CMS)](https://www.capterra.in/directory/10007/content-management/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Whatfix](https://www.capterra.in/software/143008/whatfix) — 4.6/5 (77 reviews) 3. [Involve.me](https://www.capterra.in/software/168333/brandquiz) — 4.4/5 (67 reviews) 4. [Jahia](https://www.capterra.in/software/196073/jahia) — 4.6/5 (59 reviews) 5. [monday.com](https://www.capterra.in/software/147657/monday-com) — 4.6/5 (5726 reviews) ## Reviews ### "The INTOUCH product" — 4.0/5 > **Erin** | *13 June 2017* | Design | Recommendation rating: 8.0/10 > > **Pros**: The dashboard was a great way to see a snapshot of overall performance; flexibility of click-and-drag functionality, combined with a single asset library to use across all needs; templates that are readily available and customizable. > > **Cons**: User interface is still lacking, and the way to get to specific tasks still proved to be a bit frustrating/unintuitive. The demo sometimes crashed mid-stream, although it never seemed to lose any of my work when it did. > > I was able to see how easy it is to create dynamic, customizable communication templates that are better than the quality you'd get from an MS Office product. I am in the field of design for my career, so I appreciate when software is not only functional, but efficient and benefits the greater CCM industry. ----- ### "I have been involved with InTouch from concept through development and implementation." — 4.0/5 > **Gerald** | *24 May 2017* | Printing | Recommendation rating: 10.0/10 > > **Pros**: I like the architecture of the product being an assemblage of micro services, open source, and easy to use interface. Its ground up approach gives it a utility that will be easy to on board > > **Cons**: I worry that the industry is moving under the feet of the product. Composition as a stand alone entity may not last as there are many higher level tool sets that incorporate it into their offering. I think InTouch may need some partners to flesh out the delivery of a larger set of capability. I don't know how willing customers will be to invest in the stand alone product without them. Granted the plumbing for integration is there, but how many organizations will embark on large scale integrations is the question. > > The main benefits is the ability to author content for multiple channels in a single location ----- ### "InTouch Review" — 4.0/5 > **Ahmad** | *3 November 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: InTouch is a great CRM software which the company I work for used and still uses. I like that it has many templates that help you with your support reports and serving customers. Their customer support is amazing, and the software is very good. I love it\! > > **Cons**: The interface is a little crowded with tabs scattered all over. Things might be little hard to reach, but once you get used to it, that no longer becomes a problem. > > Great experience. I've used many software products that do the exact same job, and I like this one\! ----- ### "Versatility of Intouch software can not be over emphasised especially in the business envroniment" — 5.0/5 > **Daniel** | *25 May 2017* | Printing | Recommendation rating: 10.0/10 > > **Pros**: One of the reasons why I am very excited about Intouch is the micro services ability which has make it possible to integrate Intouch with any frontline application such as CRM e.t.c. The multi touch point of communications for small businesses. At Printcall we call it Touchpoint Marketing > > To ability to complete with our competitors Have a robust innovate technologies by you as business, helps to overcome some challenges. ## Links - [View on Capterra](https://www.capterra.in/software/163185/intouch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data