--- description: Get information about Zendesk Suite price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.in/software/164283/zendesk Page: 1 / 164\ Next: [Next page](https://www.capterra.in/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4079 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: $39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Activity Dashboard - Activity Tracking - Asset Tracking Software - Assignment Management - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management Software - Content Management Software (CMS) - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Feedback Management - For Insurance Industry - Health Score - Incident Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Lead Management Software - Live Chat Software - Multi-Channel Data Collection - Onboarding Software - Proactive Chat - Real-time Consumer-facing Chat - Recording - Release Management - SMS Messaging - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management Software - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3435 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18783 reviews) 3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1785 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Zendesk Suite with Strong Automation and Powerful Scalability" — 5.0/5 > **Ifra** | *17 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support. The interface is clean and intuitive for agents, making it easy to manage tickets and workflows. Customer Support/Client Support is reliable and professional. Zendesk integrates well with sales workflows, especially when used alongside Zendesk Sell or CRM tools. It helps align sales and support teams by providing context around customer interactions. The platform is generally stable, but sometimes bugs and issues or we can say performance slowdowns occur,after some updates in plateform. Most issues are minor and are resolved quickly through patches or support assistance. > > **Cons**: Advanced configurations will take your time to learn and then impliment. Pricing can be expensive for small startups because some useful and more advance features are locked behind higher plans. > > My overall experience with Zendesk Suite has been very positive. It provides a centralized platform to manage customer interactions across multiple channels, making support operations more organized, efficient, and scalable. It’s especially valuable for growing teams that need automation, analytics, and consistency in customer services. ----- ### "Tickets and call management platform" — 4.0/5 > **Harshad** | *24 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Well and easily integrated platform with all the necessary extensions required in ticket handling. 2. Secured and reliable platform. The dashboard is extremely easy to navigate and see the options directly. 3. We can see the history of the ticket and can create and search for relevant KBs directly in the ticket panel only. Calculating the workforce, and doing chats and calls is just perfect and won't require any guidance to start and work. > > **Cons**: 1. Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet. 2. Chat on Zendesk by using a mobile is not very appropriate and recommended. > > The Zendesk is one of the best manageable tools for ticket management which I have worked on yet. Navigating options, dashboard, calling partners using integrated extensions, and using AI for ticket summary all are super easy and a minute job to understand. In office environment performance is absolutely good and the environment is secure as well. ----- ### "Centralized Interface and AI Features Enhance Zendesk’s Suite Workflow Management" — 4.0/5 > **Abhishek** | *13 May 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zendesk provides a unified support experience across email, chat, social media, phone and messaging apps allowing agents to manage all queries from a single interface which simplifies workflow and improves efficiency. Along with a powerful ticketing system that centralizes customer requests, supports customizable fields and tracks history for personalized support. This way, the overall experience becomes smooth for handling customer requests, escalations and other queries with AI-powered ticketing routing and workflow triggers. > > **Cons**: Zendesk Support Suite can be a little expensive at higher tiers of integrations and customization of the product into the organization. Steep learning curve on the usability of the product makes it difficult for smaller teams to utilize the tool from the word go. Interoperability between the various modules of the product can be cranky when it comes to integrations. > > Truly integrated systems - This tool allows us to integrate with licensed firmware and systems within the organization to deliver a seamless experience. AI powered systems help in maintaining the traceability of customer requests for better handling of queries on a personalized level. Training on the go helps teams to understand the workflows and triggers on the new system to get hands on experience and get going with the tool. ----- ### "One of the best tool for customer service" — 4.0/5 > **Verified Reviewer** | *22 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The best I like about zendesk is tha it can be integrated easily with other software and your application. And also zendesk can be used for all medium of communication like chats, emails and calls. We can also create customized chat bot. > > **Cons**: What I least liked about zendesk is its subscription model cause it may look too expensive for small business. > > We integrated zendesk chatbot with our clients portal it was not that struggle. So everytime now when portal users needs help they can reach out to us via just clicking on chat icon. ----- ### "A ticketing platform" — 4.0/5 > **Amitabh** | *25 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Highly reliable platform for tickets, chats, and phone management. 2. Well management dashboard and UI for work and checking. 3. Highly integerable and easy to start with as well. > > **Cons**: 1. High bandwidth is needed otherwise it shows performance issues. 2. Frequent downtime reported in past few months. > > Overall it is extremely helpful ticketing tool to make work easy by mahing automations , personal queue, managing of chats, call over one dashboard. All these things give ease to use Zendesk. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.in/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data