--- description: Get information about Prompt.io price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Prompt.io Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [Prompt.io](/software/164777/chatbox) # Prompt.io Canonical: https://www.capterra.in/software/164777/chatbox Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/164777/chatbox?page=2) > Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day. > > Verdict: Rated **4.0/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Prompt.io? Companies looking for scalable, conversational messaging platforms to improve and expand mobile customer engagement via SMS, social messaging channels without hiring more developers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 9 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Prompt.io - **Location**: Seattle, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: $1,000.00 - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - 2-Way Messaging - Alerts/Escalation - Automated Responses - CRM Software - Call Center Management - Chat/Messaging - Contact Management Software - Customer Database - Customizable Branding - Engagement Tracking - Live Chat Software - Mass Texting - Message Personalization - Multi-Channel Communication - Push Notifications Software - Reporting/Analytics - SMS Marketing - Scheduled Messaging - Surveys & Feedback ## Integrations (6 total) - Bandwidth - NationBuilder - Salesforce Sales Cloud - Slack - Twilio - Ytel ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software) ## Related Categories - [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Mobile Marketing Software](https://www.capterra.in/directory/31308/mobile-marketing/software) - [Cloud Communication Platform](https://www.capterra.in/directory/31362/cloud-communication-platform/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24046 reviews) 2. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews) 3. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "It's great for messaging peer to peer or broadcast" — 4.0/5 > **Brenda** | *10 September 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: It was very easy and straight forward to set up and manage. > > **Cons**: I would have liked for each individual organizer or person sending out texts to have their own inbox as when there was replies everyone on the team got to see all messages. > > Prompt.io does a great job with tags I enjoy how they are color coded and easy to add or remove. I really enjoyed learning new features as they do come out often. ----- ### "Incredible Product that Helped Us Grow" — 5.0/5 > **Verified Reviewer** | *8 April 2019* | Venture Capital & Private Equity | Recommendation rating: 10.0/10 > > **Pros**: Chatbox was easy to use, and more importantly, easy for our users to interact with > > **Cons**: It took us some time to fully understand what it is capable of ----- ### "Too spotty of service to rely on" — 2.0/5 > **Kim** | *29 January 2019* | Education Management | Recommendation rating: 3.0/10 > > **Pros**: Chatbox makes it easy to text customers directly from salesforce, and keeps a record of SMS conversations on the salesforce file. It's as easy to keep texting records as it is to keep email records with Chatbox. > > **Cons**: Our team constantly experience service outages/downtimes during peak hours of operation. When trying to send a text, it's almost a 50/50 shot that it will go through. The integration is not set up to work will with large sales teams. ----- ### "Useful Product, Responsive team" — 4.0/5 > **Claire** | *13 September 2019* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: The product is great for our CRM and outreach- texting potential students allows us to reach them in a way that is probably the most accessible today. It allows us to coordinate with students to book calls, find out what info they need, or quickly recognize a lack of interest. The primary features are easy to use and straightforward. > > **Cons**: When it comes to admin usage and deeper features of the software, it's not as easy to navigate. Sometimes glitches prevent us from responding to leads in a timely manner, if at all (though this is rare). Making it easier for admins to add and edit macros from the inbox view would be really helpful, and it's also a little too easy to accidentally delete a macro. > > There were some issues with the rollout of CB2, but I was able to work with the team to resolve those issues-- they were responsive, communicative, and made a serious effort to better understand our uses of the product to improve service going forward. The Chatbox team is very easy to work with, and responsive to any concerns or issues we may encounter with the product. ----- ### "Extremely flexible company with a great product." — 5.0/5 > **George** | *5 July 2017* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: Chatbox is an incredibly lightweight yet powerful tool. It was incredibly easy to work with the team to setup text messaging within our Salesforce CRM. The biggest pro for me is how flexible Chatbox is with building and implementing our product. We had a few but very specific requests on how the service needed to connect with Salesforce and Chatbox was VERY receptive to these asks and built out our needs accordingly. Beyond this, as we worked to roll out some automated texting from our Salesforce application they responded to feedback and changes we had requested and worked quickly to implement. Very impressive. > > **Cons**: Not many to mention but the only additional ask I would have would be for a better message template system which is something I believe Chatbox is already working on. > > We have seen close rates jump up around 20%-30% on individuals who had received SMS messages vs those that did not. In addition to those tangible benefits, the software is easiest enough to use that our internal users really enjoy having this tool at their disposal. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/164777/chatbox?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/164777/chatbox) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data