--- description: Get information about Issuetrak price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Issuetrak Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Issuetrak](/software/16499/issuetrak) # Issuetrak Canonical: https://www.capterra.in/software/16499/issuetrak Page: 1 / 9\ Next: [Next page](https://www.capterra.in/software/16499/issuetrak?page=2) > Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface. > > Verdict: Rated **4.6/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Issuetrak? Issuetrak is used by manufacturing support, service industries, financial institutions, property managers, healthcare, education, and government agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 205 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Issuetrak - **Location**: Norfolk, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: $876.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Issuetrak provides two main pricing plans (Cloud Annual and On-Premises Annual) with per-agent pricing models. The Cloud Annual plan starts at $876 per agent (minimum 3 agents), while the On-Premises Annual plan ranges from $478 per agent (monthly implied) to $1059 per agent (one-time payment). A 14-day free trial is available, though credit card requirements are not specified. Payments are accepted in US dollars, and add-ons are available but require consultation for pricing details. Unlimited free users are included with at least one paid agent license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Ireland, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - Activity Dashboard - Activity Tracking - Alerts/Escalation - Approval Process Control - Approval Workflow - Asset Tracking Software - Assignment Management - Audit Management - Barcode/Ticket Scanning - Call Center Management - Catalog Management - Change Planning - Collaboration Tools - Configuration Management - Contact Management Software - Customer Database - Customer Engagement Software - Customer Support Software - Email Management Software - Equipment Management - Facility Asset Management - Feedback Management - Fixed Asset Management Software - Full Text Search - Inbox Management - Incident Management Software - Interaction Tracking - Inventory Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Maintenance Management Software - Mobile Access - Multi-Channel Communication - Multi-Language - Onboarding Software - Preventive Maintenance Software - Project Management Software - Real-Time Monitoring - Release Management - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Task Progress Tracking - Ticket Management - Usage Tracking/Analytics - User Management - Work Order Management - Workflow Management Software ... and 30 more features ## Integrations (10 total) - Gmail - Google Analytics 360 - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Power BI - Okta - SendGrid - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Success Software](https://www.capterra.in/directory/30961/customer-success/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) ## Alternatives 1. [Jira](https://www.capterra.in/software/19319/jira) — 4.4/5 (15367 reviews) 2. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (770 reviews) 3. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3428 reviews) 4. [GitHub](https://www.capterra.in/software/129067/github) — 4.8/5 (6171 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1782 reviews) ## Reviews ### "Solved a big problem for us" — 5.0/5 > **Gary** | *6 May 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: Issuetrak makes tracking our customer interactions so easy. Users find it very easy to learn and use. > > **Cons**: Having to make changes. Sometimes it is not very intuitive and have to hunt for things. > > Everything has been very positive from roll-out to set-up to ongoing support. ----- ### "A ticketing system that won't leave you pulling your hair out" — 4.0/5 > **Josie** | *12 May 2025* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support team. Fairly intuitive and flexible with our needs, seems to scale up nicely as well. Support has been top knotch. > > **Cons**: Not a fan of how the service handles email updates to tickets and I wish it were more clear who is able to receive updates for tickets. Typically staff send in tickets via email and occasionally have other staff CC'd in that email and while it doesn't note it in Issuetrak, there could be multiple people replying to the ticket and getting updates. > > Overall love my time with Issuetrak, it does the job and it does it well. A few tweaks and it could be even better\! ----- ### "Flexible, easy to configure and use. It has made tracking issues easy\!" — 5.0/5 > **Denise** | *6 May 2025* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Issuetrak is a flexible product, we can make the forms custom to what our business needs. Also their customer support is fantastic\! Quick responses and helpful solutions. > > **Cons**: I do sometimes struggle with connecting all of the pieces of a new form, since I do not do it every day. Takes me a bit to get the form set the way I need it. The 'how to' helps, but maybe more explanation in the 'how to' would be beneficial. > > I know that if I have a problem or cannot find how to perform a task in the system, that I can contact Customer Support and get an answer - usually the same day\! This is not common, and I really appreciate it\! ----- ### "Issuetrak Review" — 4.0/5 > **Joseph** | *6 May 2025* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: automated workflows and custom issue templates were very useful once setup correctly. The built-in issue tracking and issue history were very useful. > > **Cons**: UI/menu is too cumbersome for certain feature. Finding admin/config settings often felt hidden. Never like a popup modal in a web-based software. > > Overall, the software meets and exceeds our users' needs. We host two unique issuetrak instances which have drastically different purposes and requirements. The issuetrak solution is adaptable enough to handle both scenarios with ease. ----- ### "Reporting and accuratecy" — 5.0/5 > **Aeuriona** | *6 May 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I like that issuetrak accurately captures communications from customers and allows communications to come in via email. I also like the reporting functionality. > > **Cons**: What I like least is there is limited functionality for escalating an issue. > > I have 5 years of experience working with issuetrak. I mainly use issuetrak for reporting and monitoring functionality so that it works properly. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.in/software/16499/issuetrak?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/16499/issuetrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data