--- description: Get information about Issuetrak price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Issuetrak Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Issuetrak](/software/16499/issuetrak) # Issuetrak Canonical: https://www.capterra.in/software/16499/issuetrak Page: 1 / 9\ Next: [Next page](https://www.capterra.in/software/16499/issuetrak?page=2) > Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface. > > Verdict: Rated **4.6/5** by 205 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Issuetrak? Issuetrak is used by manufacturing support, service industries, financial institutions, property managers, healthcare, education, and government agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 205 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Issuetrak - **Location**: Norfolk, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: $876.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Issuetrak provides two main pricing plans (Cloud Annual and On-Premises Annual) with per-agent pricing models. The Cloud Annual plan starts at $876 per agent (minimum 3 agents), while the On-Premises Annual plan ranges from $478 per agent (monthly implied) to $1059 per agent (one-time payment). A 14-day free trial is available, though credit card requirements are not specified. Payments are accepted in US dollars, and add-ons are available but require consultation for pricing details. Unlimited free users are included with at least one paid agent license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Ireland, Japan, Mexico, Netherlands, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Escalation - Approval Process Control - Approval Workflow - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Barcode/Ticket Scanning - Call Center Management - Catalog Management - Change Planning - Collaboration Tools - Configuration Management - Contact Management Software - Customer Database - Customer Engagement Software - Customer Support Software - Email Management Software - Equipment Management - Facility Asset Management - Feedback Management - Fixed Asset Management Software - Full Text Search - Inbox Management - Incident Management Software - Interaction Tracking - Inventory Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Maintenance Management Software - Mobile Access - Multi-Channel Communication - Multi-Language - Onboarding Software - Preventive Maintenance Software - Project Management Software - Real-Time Monitoring - Release Management - Self Service Portal - Service Level Agreement (SLA) Management - Task Management Software - Task Progress Tracking - Ticket Management - Usage Tracking/Analytics - User Management - Work Order Management - Workflow Management Software ... and 30 more features ## Integrations (10 total) - Gmail - Google Analytics 360 - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Power BI - Okta - SendGrid - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Success Software](https://www.capterra.in/directory/30961/customer-success/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) ## Alternatives 1. 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Sometimes it is not very intuitive and have to hunt for things. > > Everything has been very positive from roll-out to set-up to ongoing support. ----- ### "Great value, functionality and support for the cost." — 5.0/5 > **Gabriel** | *16 May 2024* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: Its support and staff. In a world shifting every so quickly to automation and AI; it is refreshing to work with a company that values the importance of dealing with a human being. > > **Cons**: It takes a bit of effort to get accustomed to the templates and learning how to modify and customize, but once you get the logic it becomes smooth sailing. > > Excellent. As mentioned previously, their staff was a pleasure to work with making everything from set up to live support very simple and painless. ----- ### "I love Issuetrak Support\!" — 5.0/5 > **Kris** | *6 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The technical support. I have been working in the IT industry for many years and the technical support from Issuetrak is by far the best ever\! There are multiple ways to open a ticket. You can even call and speak to a human\! 99% of the time the issue is resolved on the first call\! > > **Cons**: I really don't have any cons, but if I had to name one, I suppose it would be cost. We downgrade accounts from agent to user fairly often to keep costs down. That is a bit of a pain. > > Great...couldn't be better\! We have a vanity URL that \[sensitive content hidden\] goes above and beyond to assist me with whenever we need to update it. I know his name because Issuetrak seems to retain their people, and it has been so nice to work with him over the years\! ----- ### "Works well for us" — 5.0/5 > **Christopher** | *10 June 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: It's very customizable. We created all of our own templates and issues to match the issues we receive. > > **Cons**: We're not able to do our own user account imports. To keep our office locations updated, we'd have to individually update each user account, which isn't practical. > > It's been very good. We're able to keep much better track of our work than we were when just using an email bx. ----- ### "Flexible, easy to configure and use. It has made tracking issues easy\!" — 5.0/5 > **Denise** | *6 May 2025* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: Issuetrak is a flexible product, we can make the forms custom to what our business needs. Also their customer support is fantastic\! Quick responses and helpful solutions. > > **Cons**: I do sometimes struggle with connecting all of the pieces of a new form, since I do not do it every day. Takes me a bit to get the form set the way I need it. The 'how to' helps, but maybe more explanation in the 'how to' would be beneficial. > > I know that if I have a problem or cannot find how to perform a task in the system, that I can contact Customer Support and get an answer - usually the same day\! This is not common, and I really appreciate it\! ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.in/software/16499/issuetrak?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/16499/issuetrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data