--- description: Get information about Freshcaller price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshcaller Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Freshcaller](/software/165078/freshcaller) # Freshcaller Canonical: https://www.capterra.in/software/165078/freshcaller Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/165078/freshcaller?page=2) > Freshdesk Contact Center is a simple and reliable contact center software that helps businesses connect with customers. > > Verdict: Rated **4.0/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshcaller? Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure \& hospitality, transportation \& logistics, software, NGOs/NFPs, and BFSI industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 35 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support Software | 3.8/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: FREE - Buy Local Numbers - Buy Toll-free Numbers - Inbound Caller ID - Desktop Notifications - Call Notes - Custom Greetings - Call Metrics Growth - $15 per user/month, billed annually -Up to 2000 incoming minutes/month FREE -Number Porting -Basic Call Queues -Wait Queues -Voicemail -Warm Transfer -Call Recording -Pre-built Reports Growth - $39 per user/month, billed annually - Up to 3000 incoming minutes/month FREE - Holiday Routing - Advanced Call Metrics - Call Barging - Call Center Agent Statuses - Call Recording Opt-out - Agent Availability Report - Queue Callback (Virtual Hold) Enterprise - $69 per user/month, billed annually - Up to 5000 incoming minutes/month FREE - Omnichannel Routing - Speech Enabled IVR - Voicebot - Abandoned Call Metrics - Service Level Monitoring - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Singapore, Spain, Switzerland, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio/Video Conferencing - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Transcription - Call Transfer - Caller ID - Caller Profiles - Collaboration Tools - Computer Telephony Integration - Conferencing - Contact Management Software - Dashboard Software - IVR - Inbound Call Center - Knowledge Base Management - Multiple Scripts - Outbound Call Center - PBX - Phone Key Input - Predictive Dialer Software - Queue Management - Recording - Remote Support Software - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Softphone Software - Text to Speech - Third-Party Integrations - Video Conferencing Software - VoIP Software - Voice Customization - Voice Mail ## Integrations (14 total) - Agile CRM - BigCommerce - Freshdesk - Freshsales - Freshservice - HubSpot CRM - Nimble - Pipedrive - ResponseTap - WooCommerce - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) - [Virtual Assistant Software](https://www.capterra.in/directory/33535/virtual-assistant/software) - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) ## Alternatives 1. [CloudTalk](https://www.capterra.in/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [3CX](https://www.capterra.in/software/158704/3cx) — 4.4/5 (465 reviews) 4. [GoTo Connect](https://www.capterra.in/software/163604/goto-connect) — 4.5/5 (668 reviews) 5. [Acefone](https://www.capterra.in/software/198347/acefone) — 4.6/5 (135 reviews) ## Reviews ### "Great inexpensive ticketing system" — 4.0/5 > **Amanda** | *13 May 2022* | Publishing | Recommendation rating: 8.0/10 > > **Pros**: Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward. > > **Cons**: The reports function leaves a lot to be desired. > > Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks. ----- ### "Freshcaller for SMBs" — 5.0/5 > **Dave** | *30 July 2020* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch. > > **Cons**: Freshcaller is missing some key features, functionality, \& reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for. > > I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them. ----- ### "Product is okay - handy to have everything connected - technical support is overwhelmed" — 2.0/5 > **Bo** | *4 December 2019* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets. > > **Cons**: My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround. > > My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed. ----- ### "Friendly user tool for Team Leaders" — 5.0/5 > **Mark john Paul** | *2 January 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible. > > **Cons**: The more options available sometimes it could confuse the user on which to select or follow. > > From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available. ----- ### "Good product but quite expensive" — 4.0/5 > **Verified Reviewer** | *13 August 2023* | Internet | Recommendation rating: 7.0/10 > > **Pros**: Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams. > > **Cons**: Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/165078/freshcaller?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/165078/freshcaller) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data