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What Is NinjaOne?

NinjaOne is an all-in-one SaaS IT monitoring and management platform. Monitor your website performance and get real-time feedback on ping latency, availability, port compliance, DNS response times, HTTP get and post requests. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required.

Who Uses NinjaOne?

For IT professional that need instantaneous response to user issues and secure their IT environments.

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

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NinjaOne Reviews for Indian Users

Average score

Overall
4.8
Ease of Use
4.7
Customer Service Software
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Gil
Gil
CTO in US
Verified LinkedIn User
Accounting Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best-in-class RMM for internal IT Departments

5.0 2 years ago

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pros:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Cons:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Eliot
Technical Lead in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

A solid, simple, modern RMM solution

5.0 6 months ago

Comments: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Pros:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Cons:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Kagera
Project Manager in US
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With NinjaOne

5.0 last month New

Pros:

The tool comes with great remote support features It makes IT management easy

Cons:

With NinjaOne, all has been seamless. It is affordable too.

Verified Reviewer
Verified LinkedIn User
Computer Networking, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

their SMS login is not working - no fix from their support in timly manner

2.0 2 years ago

Comments: not good, major issues should be fixed at the time and not dragged out,

Pros:

their is not a lot - I'm not impressed by their lack in support.

Cons:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Alec
IT Manager in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great RMM and Ticketing System

5.0 3 months ago

Comments: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Pros:

Ease of use, scripting that just works, and the dojo community for help

Cons:

It is a little too basic. The document feature is not the best so we use a different product.