--- description: Get information about Zadarma price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zadarma Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Business Phone Systems software](/directory/31101/business-phone-systems/software) > [Zadarma](/software/166095/zadarma) # Zadarma Canonical: https://www.capterra.in/software/166095/zadarma Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/166095/zadarma?page=2) > Zadarma offers a new generation of business phone system with virtual numbers in 110+ countries, free Cloud PBX, free CRM and widgets. > > Verdict: Rated **3.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zadarma? Individuals, small and medium business companies, large enterprises ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 64 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.2/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Zadarma - **Location**: Bourgas, Bulgaria - **Founded**: 2006 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Per Feature - **Pricing Details**: Phone System (PBX) bundles: Standard (\<5 members) = $0 per month Office (2-6 members) = $39 per month paid annually, $44 per month paid monthly Corporation (5-20 members) = $79 per month paid annually, $88 per month paid monthly Virtual Phone number rates: from $2 per month Rates for calls: See website for international pricing rates Rates for sending and receiving SMS messages: See website for international pricing rates - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Russian, Spanish, Ukrainian - **Available Countries**: Australia, Brazil, Bulgaria, Canada, France, Germany, Ireland, Israel, Japan, Mexico, Netherlands, New Zealand, Spain, Switzerland, United Kingdom, United States ## Features - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Caller ID - Communication Management - Computer Telephony Integration - Conferencing - Contact Management Software - Conversion Tracking - Dashboard Software - Data Import/Export - Email Management Software - IVR - Lead Management Software - Lead Qualification - Mobile Access - PBX - Queue Management - Reporting & Statistics - Reporting/Analytics - Ring Groups - SIP Trunking - Sales Pipeline Management - Task Management Software - Third-Party Integrations - Virtual Extensions - VoIP Software - Voice Mail - Workflow Management Software ## Integrations (12 total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) ## Related Categories - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) - [Cloud PBX Software](https://www.capterra.in/directory/31102/cloud-pbx/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Good long-term choice for international-facing companies" — 5.0/5 > **Verified Reviewer** | *20 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. > > **Cons**: Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. > > We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. ----- ### "Helpful support" — 5.0/5 > **Verified Reviewer** | *5 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. > > **Cons**: The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern > > We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable ----- ### "Simple system that helped us organized out calls" — 5.0/5 > **Verified Reviewer** | *11 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. > > **Cons**: Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. > > We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. ----- ### "CRM integration made daily work easier." — 5.0/5 > **Verified Reviewer** | *17 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Calls log automatically with duration and recording. Manager can review conversation when needed. The team doesnt have to manually enter every call. It saves time and keep everything consistent. > > **Cons**: Integration requires careful setup and even small configuration mistakes can prevent calls from syncing correctly across devices. > > We connected Zadarma to our CRM to keep track of calls. It improve visibility and reduce manual work. ----- ### "Good control over call routing without high costs" — 5.0/5 > **Verified Reviewer** | *16 March 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Queues, working hours, forwarding rules, all easy to configure once you understand the system. It works well for remote team members. Price is reasonable compared to other providers we checked. > > **Cons**: It is not very beginner friendly at first, and you may need to test different scenarios before going live to ensure everything works correctly. > > We switched from basic call forwarding because we needed more structure. Zadarma gave us more control without enterprise pricing. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/166095/zadarma?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/166095/zadarma) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data