---
description: Get information about Glia price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Glia Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Personalization Software](/directory/30965/personalization/software) > [Glia](/software/166412/omnicore)

# Glia

Canonical: https://www.capterra.in/software/166412/omnicore

> Customer service solution that enables agents to manage live chats, voice communications, videos, \& cobrowsing on a unified dashboard.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Glia?

Designed for financial institutions such as banks, credit unions, and insurance providers with online sales \& support channels that are looking to increase conversions and improve customer support.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Glia
- **Founded**: 2012

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Glia for a pricing quote.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Australia, Canada, United States

## Features

- Account Management Software
- Alerts/Escalation
- Autoresponders
- Behavior Tracking
- Behavioral Targeting
- Call Center Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Engagement Software
- Customer Experience Management
- Customizable Branding
- Engagement Tracking
- Feedback Management
- File Sharing Software
- Geotargeting
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Recommendations
- Remote Access/Control
- Reporting/Analytics
- Screen Sharing Software
- Session Recording
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Unattended Access
- Website Personalization

## Integrations (4 total)

- Avaya Experience Platform
- Google Analytics 360
- Salesforce Sales Cloud
- Salesforce Service Cloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Personalization Software](https://www.capterra.in/directory/30965/personalization/software)

## Related Categories

- [Personalization Software](https://www.capterra.in/directory/30965/personalization/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Remote Support Software](https://www.capterra.in/directory/30928/remote-support/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Glance](https://www.capterra.in/software/36708/glance-screen-share) — 4.3/5 (10 reviews)
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24046 reviews)

## Reviews

### "great program" — 5.0/5

> **CHRIS** | *3 January 2020* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: easy to use, lots of great options to make selling cars easier.
> 
> **Cons**: sometimes the log in process can get frustrating

## Links

- [View on Capterra](https://www.capterra.in/software/166412/omnicore)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/166412/omnicore> |
| de-AT | <https://www.capterra.at/software/166412/omnicore> |
| de-CH | <https://www.capterra.ch/software/166412/omnicore> |
| en | <https://www.capterra.com/p/166412/OmniCore/> |
| en-AE | <https://www.capterra.ae/software/166412/omnicore> |
| en-AU | <https://www.capterra.com.au/software/166412/omnicore> |
| en-CA | <https://www.capterra.ca/software/166412/omnicore> |
| en-GB | <https://www.capterra.co.uk/software/166412/omnicore> |
| en-IE | <https://www.capterra.ie/software/166412/omnicore> |
| en-IL | <https://www.capterra.co.il/software/166412/omnicore> |
| en-IN | <https://www.capterra.in/software/166412/omnicore> |
| en-NZ | <https://www.capterra.co.nz/software/166412/omnicore> |
| en-SG | <https://www.capterra.com.sg/software/166412/omnicore> |
| en-ZA | <https://www.capterra.co.za/software/166412/omnicore> |
| fr | <https://www.capterra.fr/software/166412/omnicore> |
| fr-BE | <https://fr.capterra.be/software/166412/omnicore> |
| fr-CA | <https://fr.capterra.ca/software/166412/omnicore> |
| fr-LU | <https://www.capterra.lu/software/166412/omnicore> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"Glia","description":"Glia is an all-in-one digital customer service platform that enables companies to engage in highly-contextual sales and support conversations with online visitors in real-time. It allows company agents to manage live chat, voice communication, video chat, and CoBrowsing all from one secure and scalable unified desktop. Even stimulate new digital engagements with dedicated phone number support and proactive outbound SMS for alerts or promotions.","url":"https://www.capterra.in/software/166412/omnicore","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/166412/omnicore#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/166412/omnicore#faqs","mainEntity":[{"name":"What Is Glia?","@type":"Question","acceptedAnswer":{"text":"Glia is an all-in-one digital customer service platform that enables companies to engage in highly-contextual sales and support conversations with online visitors in real-time. It allows company agents to manage live chat, voice communication, video chat, and CoBrowsing all from one secure and scalable unified desktop. Even stimulate new digital engagements with dedicated phone number support and proactive outbound SMS for alerts or promotions.","@type":"Answer"}},{"name":"Who Uses Glia?","@type":"Question","acceptedAnswer":{"text":"Designed for financial institutions such as banks, credit unions, and insurance providers with online sales & support channels that are looking to increase conversions and improve customer support.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Personalization Software","position":2,"item":"/directory/30965/personalization/software","@type":"ListItem"},{"name":"Glia","position":3,"item":"/software/166412/omnicore","@type":"ListItem"}],"@id":"https://www.capterra.in/software/166412/omnicore#breadcrumblist"}]}
</script>