--- description: Get information about elevio price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: elevio Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [elevio](/software/166667/elevio) # elevio Canonical: https://www.capterra.in/software/166667/elevio Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/166667/elevio?page=2) > Help Customers, Help themselves\! Elevio provides self-service support on-demand to your customers, when and where they need it. > > Verdict: Rated **4.6/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses elevio? From Start-ups to Enterprise companies, over 500 customers trust elevio to improve product education and reduce support loads. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 30 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dixa - **Location**: Copenhagen, Denmark - **Founded**: 2015 ## Commercial Context - **Starting Price**: $99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Starter: $79 / Per Month billed annually or $99 month-to-month Regular: $119 / Per Month billed annually or $149 month-to-month Premium: $249 / Per Month billed annually or $299 month-to-month A 14-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, France, Germany, India, Ireland, Israel, Italy, Japan and 16 more ## Features - Access Controls/Permissions - Account Alerts - Account Management Software - Activity Dashboard - Activity Tracking - Alerts/Escalation - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Content Library - Content Management Software (CMS) - Content Publishing Options - Customer Engagement Software - Customer History - Customer Segmentation - Customizable Branding - Customizable Forms - Customizable Templates - Dashboard Software - Electronic Forms - Engagement Tracking - Feedback Management - Full Text Search - Knowledge Base Management - Live Chat Software - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Offline Form - Onboarding Software - Proactive Chat - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Text Editing - Third-Party Integrations - Transfers/Routing - Usage Tracking/Analytics - Version Control - Workflow Management Software ## Integrations (22 total) - Chatlio - Chatra - Dixa - Drift - Freshchat - Freshdesk - Groove - Groove - Help Scout - HelpDocs - Intercom - Kustomer - LiveChat - Olark - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) ## Alternatives 1. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [TeamSupport](https://www.capterra.in/software/87908/teamsupport) — 4.5/5 (848 reviews) 4. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Groove](https://www.capterra.in/software/143005/groove) — 4.5/5 (87 reviews) ## Reviews ### "Elevio saved us" — 5.0/5 > **Danny** | *2 August 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar. > > **Cons**: Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with. > > Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact. ----- ### "Quality Knowledgebase software" — 4.0/5 > **Ayushman** | *3 August 2022* | Business Supplies & Equipment | Recommendation rating: 8.0/10 > > **Pros**: I love the Smart Group feature and how easy it becomes for me to share custom tailored articles to the various clients I work with I like the easy drag media option when editing an article. It makes creating them very easy The workspace hub is another great feature to easily manage feedback > > **Cons**: I wish there was a way we could move articles in bulk A filter to view articles by Smart Group would be helpful There could be some form of Internal tag to identify modules with the same name ----- ### "Went from loving it to...not loving it" — 3.0/5 > **Ebona** | *6 June 2018* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app. > > **Cons**: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally. ----- ### "The best embeddable knowledge base helper on the market" — 5.0/5 > **Michael** | *5 August 2019* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too\! You just click where you want an article to go on the page and it's there\! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all\! > > **Cons**: It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though. > > I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered. ----- ### "Really impressed\!" — 4.0/5 > **Chris** | *2 August 2019* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank. > > **Cons**: Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions. > > Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/166667/elevio?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/166667/elevio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data