--- description: Get information about HelpWire price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWire Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.in/software/169762/helpwire Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/169762/helpwire?page=2) > HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpWire? Small and Medium-sized Businesses Small Business Owner IT Support Companies Help Desk Support Teams Managed Service Providers Technology Consultants IT Managers System Administrators ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Chat/Messaging - Diagnostic Tools - File Sharing Software - Real-Time Chat - Remote Access/Control - Reporting/Analytics - Screen Sharing Software - Troubleshooting - Unattended Access ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Remote Support Software](https://www.capterra.in/directory/30928/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.capterra.in/software/181775/zoho-assist) — 4.7/5 (1414 reviews) 2. [TeamViewer ONE](https://www.capterra.in/software/122252/teamviewer) — 4.6/5 (11626 reviews) 3. [AnyDesk](https://www.capterra.in/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24110 reviews) 5. [Iperius Remote](https://www.capterra.in/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *24 July 2024* | Research | Recommendation rating: 6.0/10 > > **Pros**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **Cons**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- ### "Empowering\! Efficient\! Professional Life-transforming\!" — 5.0/5 > **Mohun Raam** | *24 July 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Accessing the laptop and desktop of my teammates' empowered me to overcome all my inbound issues. We can be away, any where, wide apart, working in our personal works and yet whenever necessary I could easily connect with my teammate's system with HelpWire. This is the next generation tech for remote connectivity. > > **Cons**: There are no specific bad features for HelpWire which makes me wonder how any tech can be so satisfying and effortless to use. HelpWire is bringing new features is what I heard and I am excited to experience them while I continue to use my HelpWire application for remote connectivity\! This is probably my best experience regarding any tech application I have used ever since. > > It is truly transformative\! My professional life has become simple, highly-efficient and empowering all at once. HelpWire is the sole reason for that\! From security to chatting or messaging, all the features of HelpWire are really unparalleled and redefining. I am already recommending this to everyone I know and to all my teammates\! ----- ### "Game Changer Service\!\!" — 5.0/5 > **Simran** | *27 June 2024* | Alternative Dispute Resolution | Recommendation rating: 10.0/10 > > **Pros**: I really like about HelpWire that it is a user friendly remote control tools for my devices like laptops and it really enhances the productivity of a customer support be it myself or my team and it has an instant access to my clients computer that is a plus point obviously and yes it is a time saving for too many clicks on site so overall it's a very good remote device service. > > **Cons**: so far I haven't find any kind of disturbance while using this service but the only thing is it does not support on mobile otherwise it is a very useful to tool. > > I have to worked on this particular for more than two months and I must say that it is very user friendly and I haven't to find any kind of problem while using it and yes there might be some network connection that makes the connectivity slow but that doesn't make any kind of disturbance but overall my experience is good using it , recommend this to my colleagues also ----- ### "My review About helpwire" — 4.0/5 > **Verified Reviewer** | *7 July 2024* | Writing & Editing | Recommendation rating: 8.0/10 > > **Pros**: Helpwire remotes offers a user friendly platforms that allowe me to connnect to my desktop remotly, and i found it increbidly conveninet for accesing my deaktop when i am away from office or travelling, the connection is stable and secure > > **Cons**: Although its conveninet and easy to login one problem i face recently is that frequently connectivity issue and slow proformance. This has significantly distureb my ability to work efficiently > > I have been using helpwire over the past months and its mixed purse of postives and negatives from my side. But over all its plesant experience ----- ### "Nice product" — 5.0/5 > **Verified Reviewer** | *16 July 2024* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: I found this user friendly and easy to operate. > > **Cons**: If provided discounts will be well and good. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/169762/helpwire?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/169762/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data