--- description: Get information about net2phone price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: net2phone Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/31102/cloud-pbx/software) > [net2phone](/software/170370/hosted-pbx) # net2phone Canonical: https://www.capterra.in/software/170370/hosted-pbx Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/170370/hosted-pbx?page=2) > Net2phone is growing unified communications provider helping businesses drive smarter conversations to grow businesses. > > Verdict: Rated **3.9/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses net2phone? net2phone empowers B2B and B2C mid-market to enterprise level companies needing communication tools for 10+ users. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 21 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Net2Phone - **Location**: Newark, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: $18.99 - **Pricing Details**: Contact for pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, English, Spanish - **Available Countries**: Argentina, Brazil, Chile, Colombia, Mexico, Peru, Spain, United States, Uruguay ## Features - Alerts/Notifications - Call Monitoring Software - Call Recording Software - Call Routing - Call Screening - Conferencing - Contact Management Software - File Sharing Software - IVR - Mobile Access - Multi-User Collaboration - PBX - Ring Groups - SIP Trunking - Virtual Extensions - Voice Mail ## Integrations (1 total) - Slack ## Support Options - Phone Support ## Category - [Cloud PBX Software](https://www.capterra.in/directory/31102/cloud-pbx/software) ## Related Categories - [Cloud PBX Software](https://www.capterra.in/directory/31102/cloud-pbx/software) - [VoIP Software](https://www.capterra.in/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) ## Alternatives 1. [VoIP.ms](https://www.capterra.in/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (914 reviews) 3. [Microsoft Teams](https://www.capterra.in/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Wildix](https://www.capterra.in/software/218251/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.capterra.in/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) ## Reviews ### "Support team is great, product is not" — 1.0/5 > **Anonymous User** | *19 November 2025* | Mental Health Care | Recommendation rating: 3.0/10 > > **Pros**: The sales person and support people were quick to respond and made it simple to set up. They also did a great job at training us. > > **Cons**: The system itself was clunky, difficult to customize, did not allow my assistant to be signed in at the same time as myself, and I was constantly having to ask the support team to fix issues. ----- ### "Net2Phone not the Industry Leader in VOIP" — 1.0/5 > **Wayne** | *30 May 2024* | Computer & Network Security | Recommendation rating: 0.0/10 > > **Pros**: Initially, was the price point, looked like N2P was acquiring other vendors and would become one of the Industry Leaders. > > **Cons**: Customer Service, Technical Services, Call Center, Email Tickets. > > As an MSP who supports over 40 businesses, we often try to use the same service providers amongst our clients. It allows us to streamline our processes, utilize effective and proven solutions, and set expectations for services and service levels with our clients. Growing companies have growing pains as they pivot to support and maintain their clientele during growth periods. Unfortunately, I think N2P has exceeded their excusable mistakes. In the last year alone, we have experienced 5 Major Outages, 2 of which were multi-day outages, the others were near full day outages. In these situations, you need to be signed up for the service outage notifications. We've yet to see any of their outages return to normal operating without having to call in for some form of assistance, albeit as simple as Side Car not loading now, or phone has echo/static sounds on call, can't hear one side or other, phone rings can't pickup, can't transfer. Each of these issues have occured after their systems have recovered. However, their support staff feel they need to deflect the issue back onto you system/network. We find ourselves having to prove to their support team that our network is setup per their recommendations, even though we did all that during rollout and setup. I would highly recommend, they make a change during Roll Out to include setting up the network and firewall settings as they want, and verifying at that time it's setup as requested. This would save alot of us from having to do this with each instance of requested support. With that said, we have now been dealing with an issue for 5 weeks with no updates, no responses when asking for weekly updates. We have been told it's been submitted to Dev Team, with still no updates or access to the Dev team. This company seems to make changes on the fly, without testing in advance. When restoring services, seems to be the same way, they make changes til they fix the original issue, but generally create other issues in the process. I would not recommend them for your business. I am actively looking to move all my clients off their platform and to a Proven Industry Leader. Avoid Net2Phone at all Costs\!\!\! ----- ### "Cheapest and Simpliest" — 4.0/5 > **Daniel** | *24 August 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Price is so cheap and the quality is so good, its hard to find fault plus they have the best SMS in the game. > > **Cons**: They have no team collaboration and they also have no desktop app, only used in web browser. Won't replace 8x8 or Nextiva for collaboration. > > Very high sound quality nothing compares at the price. ----- ### "net2phone has and does what it takes" — 5.0/5 > **Jerry** | *24 August 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Imperative features that a cloud hosted IP PBX must have. Price is right in the mix, not only for the handsets, but for the service and support to boot\! Relative ease of configuration and deployment. Once system is operational MACs to call flow, team member, AA features is a breeze. > > **Cons**: Mostly due to learning curve along with UI configuration differences from other on-prem and cloud hosted systems, major changes to Auto Attendant and Call Routing can prove challenging. > > Simple, effective Business Cloud hosted IP PBX system with all the features a small/ medium business needs has proven second to none with all sizes of my clients. ----- ### "Review - 9.2.21" — 4.0/5 > **John** | *2 September 2021* | Construction software | Recommendation rating: 3.0/10 > > **Pros**: Good audio quality, when I've had to call customer service they were helpful > > **Cons**: It's extremely confusing/frustrating when we have to set up new phones. The user portal is not user friendly at all. > > We've thought about leaving it multiple times because of the cons listed above. However, it is one of the most budget friendly options which is important to a small business like ours. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/170370/hosted-pbx?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/170370/hosted-pbx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Structured Data