--- description: Get information about IT Glue price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IT Glue Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [IT Glue](/software/170401/itglue) # IT Glue Canonical: https://www.capterra.in/software/170401/itglue Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/170401/itglue?page=2) > IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds. > > Verdict: Rated **4.6/5** by 340 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses IT Glue? IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 340 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Audit Management - Backup and Recovery - Catalog Management - Change Tracking - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Credential Management - Customizable Branding - Dashboard Software - Document Capture - Document Storage - Documentation Management - Drag & Drop - File Sharing Software - Full Text Search - IT Asset Management Software - IT Asset Tracking - IT Reporting - Inventory Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Onboarding Software - Performance Metrics - Policy Management Software - Real-Time Notifications - Relationship Mapping - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Single Sign On (SSO) Software - Supplier Management - Support Ticket Management - Tagging - Templates - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Automation - Workflow Management Software ... and 4 more features ## Integrations (61 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... and 46 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [MSP Software](https://www.capterra.in/directory/30921/msp/software) ## Related Categories - [MSP Software](https://www.capterra.in/directory/30921/msp/software) - [Password Management Software](https://www.capterra.in/directory/30923/password-management/software) - [Vendor Management Software](https://www.capterra.in/directory/10024/vendor-management/software) - [Digital Asset Management Software](https://www.capterra.in/directory/30203/digital-asset-management/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) ## Alternatives 1. [N-central](https://www.capterra.in/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.in/software/163344/n-sight) — 4.3/5 (201 reviews) 3. [SuperOps](https://www.capterra.in/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [Syncro](https://www.capterra.in/software/207618/syncro) — 4.6/5 (149 reviews) 5. [NinjaOne](https://www.capterra.in/software/165889/ninjaone) — 4.7/5 (294 reviews) ## Reviews ### "Product Review - IT Glue" — 5.0/5 > **Tejas** | *29 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great sort of restriction and security it provides with lot of features like logging, Reporting, alerting. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc. > > **Cons**: Nothing to dislike about an IT Glue so far of my experience of last 5 years. I could see potential outage notification in advance so that is what we usually wanted as an organization > > Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization ----- ### "Service Desk Manager" — 5.0/5 > **Sachin** | *11 February 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Different sections that is available to upload or update the data into. > > **Cons**: Network glue or configuration sync can be more enhanced ----- ### "Useful for Teams Trying to Track Their Tech" — 4.0/5 > **Larry** | *2 June 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The search tool is so fast\! It makes look ups a breeze\! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. > > **Cons**: It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. > > Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. ----- ### "Esteban is an outstanding team member\!" — 5.0/5 > **Vicki** | *26 May 2026* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. > > **Cons**: Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. > > Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. ----- ### "Great product that's a bit too expensive" — 3.0/5 > **Drew** | *21 March 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: It has a lot of options for all the IT documenting you could desire. > > **Cons**: It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/170401/itglue?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/170401/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data