--- description: Get information about IT Glue price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IT Glue Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [MSP Software](/directory/30921/msp/software) > [IT Glue](/software/170401/itglue) # IT Glue Canonical: https://www.capterra.in/software/170401/itglue Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/170401/itglue?page=2) > IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds. > > Verdict: Rated **4.6/5** by 342 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses IT Glue? IT Glue is designed to help IT professionals document SOPs, passwords, assets, vendors, and users. Whether you're running an IT team or an MSP, IT Glue centralizes and standardizes your documentation. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 342 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kaseya - **Location**: Miami, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User - **Pricing Details**: Terms and conditions apply. All listed prices are for a minimum of 5 users on a 36-month term. Options for 1-4 users are available on the Enterprise Plan at a higher price per user. 12- and 24-month terms are available at slightly higher prices. There will be a one-time onboarding fee. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, Ireland, Israel, Macao SAR China, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Africa and 5 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Asset Tracking Software - Audit Management - Backup and Recovery - Catalog Management - Change Tracking - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Credential Management - Customizable Branding - Customizable Templates - Dashboard Software - Document Capture - Document Storage - Documentation Management - Drag & Drop - File Sharing Software - Full Text Search - IT Asset Management Software - IT Asset Tracking - IT Reporting - Issue Management - Knowledge Base Management - Knowledge Management Software - Onboarding Software - Performance Metrics - Policy Management Software - Real-Time Notifications - Relationship Mapping - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Search/Filter - Self Service Portal - Single Sign On (SSO) Software - Supplier Management - Support Ticket Management - Tagging - Templates - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Automation - Workflow Management Software ... and 4 more features ## Integrations (60 total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Continuum PPM ... and 45 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - Chat ## Category - [MSP Software](https://www.capterra.in/directory/30921/msp/software) ## Related Categories - [MSP Software](https://www.capterra.in/directory/30921/msp/software) - [Password Management Software](https://www.capterra.in/directory/30923/password-management/software) - [Vendor Management Software](https://www.capterra.in/directory/10024/vendor-management/software) - [Digital Asset Management Software](https://www.capterra.in/directory/30203/digital-asset-management/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) ## Alternatives 1. [N-central](https://www.capterra.in/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.in/software/163344/n-sight) — 4.3/5 (202 reviews) 3. [SuperOps](https://www.capterra.in/software/1017782/superopsai) — 4.6/5 (65 reviews) 4. [Syncro](https://www.capterra.in/software/207618/syncro) — 4.6/5 (149 reviews) 5. [NinjaOne](https://www.capterra.in/software/165889/ninjaone) — 4.7/5 (297 reviews) ## Reviews ### "Product Review - IT Glue" — 5.0/5 > **Tejas** | *29 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great sort of restriction and security it provides with lot of features like logging, Reporting, alerting. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc. > > **Cons**: Nothing to dislike about an IT Glue so far of my experience of last 5 years. I could see potential outage notification in advance so that is what we usually wanted as an organization > > Over experience with IT Glue is excellent and cannot think of any other tool as a document management system for the organization ----- ### "Service Desk Manager" — 5.0/5 > **Sachin** | *11 February 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Different sections that is available to upload or update the data into. > > **Cons**: Network glue or configuration sync can be more enhanced ----- ### "Useful for Teams Trying to Track Their Tech" — 4.0/5 > **Larry** | *2 June 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: The search tool is so fast\! It makes look ups a breeze\! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. > > **Cons**: It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. > > Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. ----- ### "IT Glue: Your go to platform for password security and management." — 5.0/5 > **Jorge** | *26 May 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. > > **Cons**: One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. > > Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. ----- ### "Excellent Documentation Platform for MSPs" — 5.0/5 > **Josh** | *16 July 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. > > **Cons**: The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. > > Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.in/software/170401/itglue?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/170401/itglue) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data