---
description: Get information about The Loop Experience Platform price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: The Loop Experience Platform Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [The Loop Experience Platform](/software/171903/benbria-loop)

# The Loop Experience Platform

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> Benbria Loop is a suite of mobile guest engagement solutions designed to improve service and profitability, creating more loyal guests.
> 
> Verdict: Rated **4.4/5** by 15 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses The Loop Experience Platform?

Global clients and experience serving: Hotels \& Resorts, Restaurants, Retail, Travel, Cruise, Transportation, Healthcare, and Airlines.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 15 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Benbria
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Benbria offers SMB per-use pricing and custom Enterprise pricing.
- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Available Countries**: Canada

## Features

- Communication Management
- Customer Experience Management
- Customizable Templates
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Live Chat Software
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations

## Integrations (10 total)

- Amadeus HotSOS
- Dialogflow
- Facebook Business Suite
- Flexkeeping
- Mailgun
- Tripleseat
- Twilio
- Twitter/X
- Volanté POS
- WhatsApp

## Category

- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)

## Alternatives

1. [Viber](https://www.capterra.in/software/180348/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Wati](https://www.capterra.in/software/204314/wati) — 4.6/5 (202 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Benbria has connected us to our customers in real time" — 5.0/5

> **Christina** | *17 December 2020* | Automotive | Recommendation rating: 9.0/10
> 
> **Pros**: Utilising the Benbria software has allowed us to connect with our customers in real time and address any issues they may have as well as on the plus side, receive firsthand feedback on our customer service. It also allows us to step in and ensure the customer experience is what we promise to deliver or if we're falling short in any area. 
The reports also give us insight into trends - be it most common queries, compliments, response timing and general feedback.
What I love about the software is the integration of our many customer touchpoints - inhouse, WhatsApp Business, Facebook and allows our customer service team to give immediate assistance without the customer having a delay - afterall, it's what the 21st century is supposed to be\! Customers aren't looking for a response 24 hours after they're query and it shows them that we are serious and value their business.
> 
> **Cons**: While great, there are a few features which could be improved such as the WhatsApp Business feature. I was one of the first customers to query and get it implemented but it still has a long way to go.... the lockout feature and lack of automated responses (which are regularly available in the WhatsApp Business) makes the customer feel as if we just "didn't respond" when in actuality, we are physically incapable of. 
As well the exportation of data into our CRM system to track customer conversations and keep everything together.

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### "Great Customer Service" — 4.0/5

> **Samantha** | *13 August 2020* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: Everything is pretty much at a glance.  I can look at all my locations as a whole or individually and see exactly how our guests have ranked our services in real time on the website.  I also like that I receive an email also in real time every time a guest submits a comment as well as I receive a Daily Digest which summarizes each of my locations' information from the day before.  Very useful.
> 
> **Cons**: Under the Dashboard on the website, I would like to be able to plug in a range of dates like the month previous and receive my analytics without having to compare that data with another month.
> 
> Overall very very good. If I ever have an issue or can't find what I am looking for I send an email or call and they respond right away with my information as well as take the time to walk me through how to do it.

-----

### "Zero comments given" — 2.0/5

> **Chris** | *1 June 2020* | Food & Beverages | Recommendation rating: 3.0/10
> 
> **Pros**: Ease of use and set up. Quick offer of feedback
> 
> **Cons**: Feedback is very vague if no one submits any comments. We used it for a couple of weeks before being closed (Covid) and got mostly great ratings. None of the negative ones left any sort of feedback to respond to.
> 
> Feels good to get the good reviews but helpless to address the negative ones.

-----

### "The Loop Experience" — 5.0/5

> **Kenneth** | *4 March 2021* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: One of the best features of the loop system is that I can see direct live feed back from customers thus allowing me to adjust service if needed. Also, having a report sent daily allows for me to easily see trends day over day.
> 
> **Cons**: Honestly, I'm having a hard time figuring out a con to Loop. Its easy for customers to use and simple to customize the surveys. Also, the cost is fair

-----

### "International Agri-Center® Review" — 5.0/5

> **Megan** | *29 November 2022* | Facilities Services | Recommendation rating: 10.0/10
> 
> **Pros**: We like that we are finally able to get real time results from clients on our team and facilities. We are able to report directly to our team members in certain areas on how they are doing and provide compliments and improvements when needed.
> 
> **Cons**: Everything has been great so far\! We have many multi-day events, and I wish there was some clarification on how those clients receive the survey. Once after every day (event), or once after the entirety of their events (booking).
> 
> We are able to get answers directly from our clients and our clients clients who come to our facility. This will continue to help us improve specifically in areas that our clients tell us we need to, and outline areas of strengths.

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## Links

- [View on Capterra](https://www.capterra.in/software/171903/benbria-loop)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/171903/Benbria-Loop/> |
| en-AE | <https://www.capterra.ae/software/171903/benbria-loop> |
| en-AU | <https://www.capterra.com.au/software/171903/benbria-loop> |
| en-CA | <https://www.capterra.ca/software/171903/benbria-loop> |
| en-GB | <https://www.capterra.co.uk/software/171903/benbria-loop> |
| en-IE | <https://www.capterra.ie/software/171903/benbria-loop> |
| en-IL | <https://www.capterra.co.il/software/171903/benbria-loop> |
| en-IN | <https://www.capterra.in/software/171903/benbria-loop> |
| en-NZ | <https://www.capterra.co.nz/software/171903/benbria-loop> |
| en-SG | <https://www.capterra.com.sg/software/171903/benbria-loop> |
| en-ZA | <https://www.capterra.co.za/software/171903/benbria-loop> |

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