MentorCloud

Excellent customer success model and user-friendly interface

Comments: Our experience with MentorCloud has been very fruitful. We had a plan in mind and to build a program for that would have taken us a minimum of 24 months, but with MentorCloud's customization we were able to implement it within a month.

Pros:

The features and the fact that they offer customised products to suit the needs of different organizations is great, however once we started working along side MentorCloud, I have come to understand that the values of the [sensitive content hidden] passion of the team and their methods of customer success is what I enjoy most. No matter what the problem is ,it is faced with utmost sincerity, which makes the program netter and better day by day.

Cons:

Ease of onboarding due to our SSO limitation is something that has not yet worked for us, however it is a privacy limitation from our side.

Agile Simple and Scalable

Comments: The customer success team at MentorCloud are committed to ensuring clients are supported throughout the contract term.

Pros:

Knowing it is powered by IBM Watson and hosted on AWS the user experience allows for ease of navigation with speed and reliability.

Cons:

Enhancements are critical to retain world-class software status.

Mentorcloud feedback

Pros:

I have never used mentorcloud prior to working with the US Dream Academy. The software was easy to navigate and understand the profile features.

Cons:

The scheduling components including "fireside chats" and mentor meetings. I could view all other mentor/mentee activity but we often had to rely on zoom or google meet because we were unable to get a meeting scheduled within mentor cloud. For virtual mentoring as well, the addition of breakout rooms would be a nice added feature as we only had the capability to do group meetings.

connection and united learning

Comments: It is perfect for a more modern, correct teaching and keeping employees in constant tutorials that are beneficial to keep up to date, its tools have been easy to use, strengthening learning

Pros:

It has made it possible to carry out a much more organized learning process to keep employees updated with news and new tools so that they can learn and have a commitment to the company and have constant training in a very modern way. A more active communication is maintained between the team, achieving among all resolve doubts to achieve objectives

Cons:

I have managed to have the desired expectation and they have not failed me, I like everything and I dislike nothing

MentorCloud is changing mentoring in Malaysia

Comments: It has been a great experience and it has really changed the way how mentoring is done in Malaysia

Pros:

There is significant hassle in organising and coordinating mentoring programmes, especially for the HR community. With MentorCloud, it takes away all the painful administrative functions of mentoring and it also provides a way for mentees to find their own mentors and learn to manage their learning and growth process

Cons:

At this point, Mentorcloud solves most of my mentoring challenges. I can't see how else it can evolve - it is great. covers all the key challenges. I would like to see it rolled out to the community and to schools too in a B2C way