---
description: Get information about Verloop price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Verloop Price, Features, Reviews & Ratings - Capterra India
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# Verloop

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> Verloop.io automates customer support effortlessly, enabling brands to deliver delightful  CX with advanced conversational AI
> 
> Verdict: Rated **4.7/5** by 10 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Verloop?

Verloop.io helps E-commerce, Banking and Financial Services, Travel, Real Estate, Logistics, Insurance, Foodtech, EdTech and Telecom industries to automate their support functions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 10 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Verloop
- **Location**: Karnataka, India
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Contact Verloop.io for pricing information.
- **Target Audience**: 11–50, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile)
- **Available Countries**: India, United Arab Emirates

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Autoresponders
- CRM Software
- Call Routing
- Chat/Messaging
- Chatbot software
- Communication Management
- Computer Telephony Integration
- Content Generation
- Customer Experience Management
- Customer Support Software
- Customizable Branding
- Data Visualization Software
- Feedback Management
- Geotargeting
- Human Handover
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Distribution
- Lead Qualification
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Personalization Software
- Personalization and Recommendation
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Speech Recognition Software
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis Software
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

... and 5 more features

## Integrations (8 total)

- Connect
- Freshdesk
- Meta for Business
- Shopify
- Slack
- WordPress
- Zapier
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software)
- [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software)
- [Generative AI Tools](https://www.capterra.in/directory/34155/generative-ai/software)
- [IVR Software](https://www.capterra.in/directory/30231/ivr/software)
- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [inconnect](https://www.capterra.in/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews)
4. [Gladly](https://www.capterra.in/software/156723/gladly) — 4.8/5 (139 reviews)
5. [Freshchat](https://www.capterra.in/software/158117/freshchat) — 4.1/5 (115 reviews)

## Reviews

### "The Next Gen Chatbot" — 5.0/5

> **Anuj** | *30 January 2019* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: The ease of integration and the self-explanatory Chat flow gives Verloop Chatbot an added advantage over its other counter products in the market. It has helped us to scale our Customer Support in a way which not only helps the end user with real-time resolution but also provides relevant context to the CS Agent in case of a Chat transfer to Human
> 
> **Cons**: Analytics piece is yet to be deep dived at the same position that their Product holds in the industry
> 
> It was more around reduction of Customer Support TAT by automating the flows for the user and enabling them on the Self Help aspect

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### "The Best Chat Tool for Busines" — 5.0/5

> **Verified Reviewer** | *23 September 2020* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Verloop is easy to use and you can add multiple users, Also you can integrate your own inbuilt CRM with Verloop which helps in generating more leads. Also We use multiple landing pages to generate leads ad we have created multiple Variables to invite the online customers. The best part is you can integrate you business Watsapp and Facebook Messenger as well where you do not miss on the visitors who would like to chat with you on Watsapp and Facebook.
> 
> **Cons**: Adding Quick Responses to the Tool took us bit long. Also we were expecting chat transfer Should based on the regions, which took some time for us to integrate it.
> 
> As an Admin, My Overall experience with Verloop is Awesome. I should really appreciate the customer service. When you are in need or want to add a new bot Recipe to the system the team was readily available to help you. Also the team played and helped us in integrating the Facebook and Watsapp Messenger in ease of time. Now we are able to generate more leads and the conversion is high when compared to the past

-----

### "Verloop has automated our customer service & chat efforts.  Love the bot and human take over feature" — 4.0/5

> **Stephanie** | *11 May 2018* | Entertainment | Recommendation rating: 7.0/10
> 
> **Pros**: We mainly use this for its chat feature. Once a customer lands in our website our bot automatically greets them and qualifies them as a lead and if needed you can design triggers for your team to take over the conversation.
Integration with zapier and CRMs make it really easy to get the leads info from your chats to other tools we use.
> 
> **Cons**: Takes a while to set up but is worth the time and effort.
Some features are limited and/or are coming soon like email campaigns and automation
Verloop branding can only be removed if you are in their highest premier plan
> 
> Chat automation for our website has improved our customer service efforts since we implemented Verloop.

-----

### "A really great "Smart" chatbot" — 5.0/5

> **Verified Reviewer** | *19 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The chatbot responses are relevant answers most of the times which makes me feel that their Natural Language Processing and Machine learning models are quite well trained and tested.
The user interface is very convenient for navigation and chat history can also be viewed easily.
> 
> **Cons**: There are no such cons for this chatbot. However,  if the attachment size and customization level can be increased a bit, then it would be great.

-----

### "Verloop is Bot on sterioids with some edge over competitors" — 5.0/5

> **Jignesh** | *22 March 2019* | Animation Software | Recommendation rating: 10.0/10
> 
> **Pros**: Awsome bot
ease to use
no nonsense UI

create and run your bot for chat in 5 minutes
> 
> **Cons**: not connected with any mobile app so mobility issues are there
support is slow
> 
> awesome so far

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## Links

- [View on Capterra](https://www.capterra.in/software/172660/verloop)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/172660/Verloop/> |
| en-AE | <https://www.capterra.ae/software/172660/verloop> |
| en-AU | <https://www.capterra.com.au/software/172660/verloop> |
| en-CA | <https://www.capterra.ca/software/172660/verloop> |
| en-GB | <https://www.capterra.co.uk/software/172660/verloop> |
| en-IE | <https://www.capterra.ie/software/172660/verloop> |
| en-IL | <https://www.capterra.co.il/software/172660/verloop> |
| en-IN | <https://www.capterra.in/software/172660/verloop> |
| en-NZ | <https://www.capterra.co.nz/software/172660/verloop> |
| en-SG | <https://www.capterra.com.sg/software/172660/verloop> |
| en-ZA | <https://www.capterra.co.za/software/172660/verloop> |

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