--- description: Get information about Sendlane price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sendlane Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Email Marketing Tool](/directory/30013/email-marketing/software) > [Sendlane](/software/172687/sendlane) # Sendlane Canonical: https://www.capterra.in/software/172687/sendlane Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/172687/sendlane?page=2) > Unified email, SMS, andn reviews for eCommerce > > Verdict: Rated **4.2/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sendlane? eCommerce merchants ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 34 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sendlane - **Location**: San Deigo, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: $600.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Only pay for what you use...Because let's face it, paying for contacts sucks. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - A/B Testing - CAN-SPAM Compliance - Campaign Management Software - Campaign Planning - Campaign Tracking - Channel Management Software - Communication Management - Contact Database - Contact Management Software - Customer History - Customizable Fields - Dashboard Software - Data Import/Export - Drip Campaigns - Email Marketing Software - Event Triggered Actions - Interaction Tracking - Landing Pages/Web Forms - Lead Management Software - Lead Notifications - Lead Nurturing Software - Lead Qualification - Lead Segmentation - Live Chat Software - Marketing Automation Software - Mobile Optimization - Multi-Campaign - Multi-Channel Attribution - Multi-Channel Marketing - Online Forms - Performance Metrics - Personalization Software - Pipeline Management - Predictive Analytics Software - ROI Tracking - Reporting/Analytics - Segmentation - Social Marketing - Subscriber Management - Template Management - WYSIWYG Editor - Website Visitor Tracking ## Integrations (20 total) - ClickFunnels - Convertful - Gmail - GoTo Webinar - LeadsBridge - LiveChat - MailMunch - Meta for Business - Microsoft Outlook - OptimizePress - Outgrow - PayKickstart - Poptin - Privy - Shopify ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Email Marketing Tool](https://www.capterra.in/directory/30013/email-marketing/software) ## Related Categories - [Email Marketing Tool](https://www.capterra.in/directory/30013/email-marketing/software) - [Lead Nurturing Software](https://www.capterra.in/directory/31563/lead-nurturing/software) - [Marketing Automation Software](https://www.capterra.in/directory/6/marketing-automation/software) - [Campaign Management Software](https://www.capterra.in/directory/30012/campaign-management/software) - [Lead Management Software](https://www.capterra.in/directory/30017/lead-management/software) ## Alternatives 1. [EngageBay CRM](https://www.capterra.in/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 2. [Marketo Engage](https://www.capterra.in/software/75130/marketo-lead-management) — 4.3/5 (710 reviews) 3. [Salesforce Marketing Cloud](https://www.capterra.in/software/7723/salesforce-marketing-cloud) — 4.2/5 (526 reviews) 4. [Spotler CRM](https://www.capterra.in/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) 5. [Keap](https://www.capterra.in/software/76390/infusionsoft) — 4.1/5 (1298 reviews) ## Reviews ### "An Email Marketing & Automation Tool Loved by Digital Marketers" — 5.0/5 > **Rahul** | *8 June 2022* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: When I contact them, their customer service is always available. And a lot of help. That separates Sendlane from other email marketing tools. Deliverability is also excellent. > > **Cons**: They only lost points because they recently updated their price, which is sort of a bummer. It's still a good deal; it's just not as good as it once was. > > Advanced automation workflows allow you to send emails in response to a range of subscriber behaviours which is a plus. There are a few integrations, but they aren't as advanced as those offered by main competitors. I'm confident that this will improve with time. ----- ### "Sendlane Makes My Business Easy" — 5.0/5 > **Verified Reviewer** | *14 October 2020* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: My favorite feature is how they allow me to automate my marketing message, followup and feedback with customers. Their platform allows me login, manage my customers and even create additional income through following up with them and offering them new products. I also love their customer service. I've been with other companies who act like I'm part of the family only to never have my back when I need. So far, everytime I've had any issue, problem or even a question I'm able to reach someone from Sendlane and get the help I need. > > **Cons**: My biggest compliant is the little things with a company that is growing. The occassional bug or certain features not acting how they should. Keep in mind, these are rare and not a huge concern. I also find that their user interface is a little complicated. It's nothing that I can't figure out, but they could def improve in that area. I also feel their knowledge base could be updated more to reflect the unique ways in which Sendlane operates compared to other similar services. This would save me alot of time dealing with customer service. It's not a huge problem, but one of the things I wish they would improve and I'm sure they will with time. > > Overall, my experience has been really great and solid. Sure, I've had a bug here or there or trouble figuering out how to use the platform, but for the most part Sendlane is more polished than companies that have been around for years. Their customer service is the best I've seen. Sometimes they will stay with me on the phone for an hour or two until the problem is resolved. They follow up, they ask detailed questions and they want to improve. I've literally had companies treat me as nothing more than a dollar sign. Sendlane has always made me feel welcomed and I can tell they want me to grow my business. The \[SENSITIVE CONTENT HIDDEN\] has even taken time out of his day to make me feel welcomed. How many companies do that? Their interface needs some work as it's a little confusion, but it has all the functions I need. They allow me to run my business and automate it in a way I could never do on my own. And because of the tools and features it has allowed me to increase my income. ----- ### "Waste of Time and Money" — 1.0/5 > **Michael** | *16 March 2023* | Fishery | Recommendation rating: 0.0/10 > > **Pros**: Platform has good web design, and their sales pitch is very effective. > > **Cons**: The product is missing key features, their prices are misleading, and their customer service is abysmal > > I am the marketing manager for a D2C eComm company, and my experience with Sendlane was a nightmare. They offered 40% what we are currently paying for SMS and email marketing for the same features and credits. Sound too good to be true? It is.I found out after the contract was signed that their cost per message was actually HIGHER for SMS, and their platform lacks key features that are available on our currently platforms (Klaviyo and Postscript). This includes basic things like template and campaign duplication, and also important behavioral and automation customizations.When it became clear Sendlane could not meet our needs and we could not move forward, they refused to address any of my specific concerns and would not issue us a refund for our thousands of unused credits. Instead they told me we should be grateful they wouldn't enforce the entire annual contract. Honestly, if they had tried to do that we would have taken them to court.Sendlane was an enormous disappointment. They oversold, underdelivered, and wasted our small businesses time and money. If your considering switching or signing up, I highly suggest looking elsewhere (Klaviyo and PostScript, while expensive, have outstanding customer service and a much better product). ----- ### "IMHO The best email platform out there." — 5.0/5 > **Charles** | *5 October 2020* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Their customer service is top notch. I get a response quickly. The platform is super easy to use. The deliverability is great. TONS of ways to create emails and workflows TONS of ways to segment an audience They allow affiliate marketing > > **Cons**: It's a ferrari. I feel like I'm still driving it like it's a ford focus. There is so much that it can do, It can easily get overwhelming. Needs the ability to track revenue that workflows produce monthly instead of just overall. BUT, after talking with them, it's coming in the next 4 months. I wish it integrated with more softwares such as optimonk. They integrate with a lot, but there are a few apps I use that would benefit from an integration. > > I'm a huge fan. They are constantly innovating and trying new things and making it better. ----- ### "Sendlane is the amazing Email Automation tool" — 4.0/5 > **Chetan** | *23 June 2021* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: Sendlane is the nice email automation tool I have ever used. It has the nice email sequence features mainly for Shopify, and has the rich accessibility. > > **Cons**: Sendlane is mainly a complete software, and best for the Shopify stores, with the amazing sequence feasibility. > > It was an amazing experience with the Sendlane, and I have used this tool to maximize my store revenue. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/172687/sendlane?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/172687/sendlane) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data