--- description: Get information about Whispir price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Whispir Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Email Marketing Tool](/directory/30013/email-marketing/software) > [Whispir](/software/173457/whispir) # Whispir Canonical: https://www.capterra.in/software/173457/whispir Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/173457/whispir?page=2) > Whispir is a cloud platform for automating intelligent, rich communications. > > Verdict: Rated **4.3/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Whispir? Cloud-based communication platform for SMS, email, voice, video, social and more. Trusted by industry professionals globally. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 45 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Whispir - **Founded**: 2002 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please contact Whispir for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Indonesia, New Zealand, Philippines, Singapore, United States ## Features - 2-Way Messaging - Access Controls/Permissions - Alerts/Notifications - Audio/Video Conferencing - Automated Responses - Business Process Automation - CRM Software - Collaboration Tools - Communication Management - Contact Management Software - Customizable Fields - Customizable Templates - Drag & Drop - Email Management Software - Forms Management - Graphical Workflow Editor - Interaction Tracking - Mass Texting - Message Personalization - Mobile Access - Multi-Channel Communication - Multi-Language - Personalization Software - Push Notifications Software - Reporting & Statistics - Reporting/Analytics - Role-Based Permissions - SMS Marketing - SMS Messaging - Scheduled Messaging - Search/Filter - Subscriber Management - Task Management Software - Template Management - Templates - Third-Party Integrations - Two-Way Communication - Workflow Configuration - Workflow Management Software ## Integrations (3 total) - Okta - OneLogin - ServiceNow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Email Marketing Tool](https://www.capterra.in/directory/30013/email-marketing/software) ## Related Categories - [Email Marketing Tool](https://www.capterra.in/directory/30013/email-marketing/software) - [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software) - [Cloud Communication Platform](https://www.capterra.in/directory/31362/cloud-communication-platform/software) - [Workflow Management System](https://www.capterra.in/directory/30091/workflow-management/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Jira](https://www.capterra.in/software/19319/jira) — 4.4/5 (15312 reviews) 3. [Soprano](https://www.capterra.in/software/207036/soprano) — 4.8/5 (9 reviews) 4. [Front](https://www.capterra.in/software/132901/front) — 4.5/5 (286 reviews) 5. [Hiver](https://www.capterra.in/software/142975/hiver) — 4.7/5 (146 reviews) ## Reviews ### "A good tool for handling SMS" — 3.0/5 > **Verified Reviewer** | *16 June 2023* | Outsourcing/Offshoring | Recommendation rating: 7.0/10 > > **Pros**: I like most in Whispir I can easily check if the SMS are delivered or not but we encountered a lot of times that the status is delivered but our customer didnt receive the SMS. They also have good customer service. > > **Cons**: The only cons is troubleshooting technical details that requires telco cannot be done. We have instance that we have to reach out to the actual telco to do end to end troubleshooting. This should be part of service recovery from Whispir and not from the customers > > Overall, Whispir is a good platform form handling SMS ----- ### "Enterprise ITSM" — 4.0/5 > **Ross** | *13 January 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceNow plugin allowing automated alerts on high priority events and incidents. > > **Cons**: Limitations on Alias Manager for reply messages. UX is not always intuitive and takes much trial and error to unravel. The support team has been very good on this point. > > Rich messaging, rapid stakeholder communications. ----- ### "An Effective Messaging Solution" — 4.0/5 > **Mark** | *13 January 2021* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: Whispir features web-based configuration and the ability to segregate projects and teams into Workspaces. This allows us to access our Whispir account from anywhere and build specific work environments for our various products and teams. Whispir provides a unified portal for both SMS and email messaging, which gives us centralized control of our templates and distribution. Pretty much everything we need the Whispir platform to do, can be achieved out of the box. And the support is great\! > > **Cons**: While the Whispir portal is relatively simple, it takes a little time to navigate effectively and to figure out where, and what, all the various settings and controls are. For instance, some settings might be global whereas others might only be Workspace-related. Also, it would be great to have more visibility of the status of messages, especially mission-critical SMS. Fortunately, we can always rely on Whispir support to provide us with the information we need, but it would be great to be able to get at it ourselves. > > We have used Whispir as our messaging solution for a number of years now. It's not the cheapest on the market, but it gives us a good mix of services for messaging, in a relatively easy-to-use interface. Plus additional savings can be attained when sending at higher volumes. The API is robust and has served us well in our high-frequency implementation. The Whispir platform continues to improve, as with the addition of new integrations into WhatsApp, although we have not used those yet. And we see many areas, like Incident Management and Operations, where the Whispir solution can be used effectively to keep teams informed. I hope they will continue to develop a better UI, and more intuitive menus and navigation in the portal. The Whispir team have been very supportive and responsive, and we're very happy to have them as a messaging partner for our business. ----- ### "Versatile communications platform" — 5.0/5 > **Dean** | *8 May 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Ability to manage the Whispir platform as a service for our Customers is great - we can cost recover to lower our expenditure and don't have to pay everyone's message fees. The ability to send bulk messages via a spreadsheet is also great as well as complex message options through the API. > > **Cons**: Reporting is always a hassle - you have to manually create each report and then manipulate the data in excel before visualizing any trends for insights. > > Overall, Whispir is a great communications platform to meet anyone's needs. There is work underway to make the experience more modern, and hopefully reporting will be improved, but the current experience for sending messages works as expected and meets my needs and my service consumers. ----- ### "Easy to deploy. Easy to use." — 4.0/5 > **Amirul** | *1 June 2023* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: Whispr is a very easy off the shelf product when it comes to mass texting or even email marketing. It's freedom to customize the email template gives it a personal touch to customers. > > **Cons**: The errors when an SMS was failed to send is very generic. The templates prepared are very rigid and cannot be customized to our country's standard information (eg. phone number code). ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/173457/whispir?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/173457/whispir) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data