---
description: Get information about Nextiva price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Nextiva Price, Features, Reviews & Ratings - Capterra India
---

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# Nextiva

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> Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
> 
> Verdict: Rated **4.6/5** by 918 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Nextiva?

Businesses of any size who want to better connect with their customers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 918 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nextiva
- **Location**: Scottsdale, US
- **Founded**: 2008

## Commercial Context

- **Starting Price**: $25.00
- **Pricing model**: Per User
- **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Benchmarking
- Calendar Management
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Conferencing
- Contact Management Software
- Content Management Software (CMS)
- Customer Experience Management
- Customer Surveys
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Analysis Tools
- Employee Coaching Tools
- Feedback Management
- IVR
- Live Results Sharing
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Online Polling
- PBX
- Quality Management Software
- Queue Management
- Real-time Consumer-facing Chat
- Sentiment Analysis
- Social Media Monitoring Software
- Survey Builder
- Survey/Poll Management
- VoIP Software
- Voice Mail
- Workflow Automation

... and 28 more features

## Integrations (19 total)

- Act\!
- Bullhorn ATS & CRM
- ConnectWise Automate
- Dynamics 365
- Five9
- Google Contacts
- Google Workspace
- HubSpot CRM
- Lotus Notes To Office 365 Migration
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva Contact Center
- Oracle Sales
- ServiceNow

... and 4 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Audio Conferencing Software](https://www.capterra.in/directory/32919/audio-conferencing/software)
- [Market Research Software](https://www.capterra.in/directory/10041/market-research/software)
- [Telephony Software](https://www.capterra.in/directory/30084/telephony/software)
- [Survey Tools](https://www.capterra.in/directory/30092/survey/software)

## Alternatives

1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (877 reviews)
2. [800.com](https://www.capterra.in/software/208208/800-com) — 4.7/5 (342 reviews)
3. [RingEX](https://www.capterra.in/software/132178/ringcentral-mvp) — 4.2/5 (1204 reviews)
4. [3CX](https://www.capterra.in/software/158704/3cx) — 4.4/5 (466 reviews)
5. [Ultatel Cloud Business Phone System](https://www.capterra.in/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews)

## Reviews

### "Nextivia - Good Phone Service At A Good Price" — 3.0/5

> **Kyle** | *22 April 2025* | Automotive | Recommendation rating: 6.0/10
> 
> **Pros**: IT was really easy to setup users and deprovision users
> 
> **Cons**: Sometimes voip phones would have provisioning issues reaching the server
> 
> Its been pretty good for the most part.  There isnt much we dont like.

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### "Nextiva VOIP" — 4.0/5

> **Ann** | *6 May 2025* | Construction software | Recommendation rating: 8.0/10
> 
> **Pros**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\!
> 
> **Cons**: My least favorite features is having to upload a WAV file for the voicemail.
> 
> The Nextiva portal has tons of great info and it is user friendly.

-----

### "Nextiva is A+" — 5.0/5

> **Ana** | *31 January 2025* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to have a voip telephone system, online faxing
> 
> **Cons**: I really do not have anything to say negative
> 
> Excellent service and prices for all products combined

-----

### "UCaaS solution that gets the job done" — 4.0/5

> **Paul** | *6 January 2025* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: The scalability of Nextiva is one of the most impressive things I've come across with this UCaaS solution
> 
> **Cons**: The cost.  I wish their cost wasn't as high as it was
> 
> Impressive UCaaS solution that can do the job, whether it's one location or 100.

-----

### "Good product" — 4.0/5

> **Anthony** | *15 October 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10
> 
> **Pros**: We get emails to inform about voicemails are useful
> 
> **Cons**: difficult remoting in to access the voicemails
> 
> generally the system is good although my hardware is not great, the keys stick a  lot.

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## Links

- [View on Capterra](https://www.capterra.in/software/175788/nextiva)

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| de-CH | <https://www.capterra.ch/software/175788/nextiva> |
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