---
description: Get information about Thulium price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Thulium Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Thulium](/software/177330/thulium)

# Thulium

Canonical: https://www.capterra.in/software/177330/thulium

> AI-powered omnichannel contact center. VoIP, tickets \& CRM in one tool. Streamline CX with automation, real-time analytics \& API.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Thulium?

Small and Medium-sized Businesses\& growing firms in e-commerce, Retail\&Tech. Perfect for support \& sales teams looking to scale, automate CX with AI, and unify VoIP, social media \& chat in 1 platform.

## About the vendor

- **Company**: Thulium

## Commercial Context

- **Starting Price**: €59.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Czech, English, French, German, Italian, Romanian, Slovak, Spanish
- **Available Countries**: Czechia, Germany, Italy, Poland, Romania, Slovakia, United Kingdom

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management Software

## Integrations (23 total)

- Allegro
- Azure Active Directory External Identities
- Base
- Calamari
- DreamRobot
- IdoSell
- Instagram
- Jira
- LiveSpace
- Magento 2 Delivery Date Extension
- Messenger
- Pipedrive
- PrestaShop
- Redmine
- SALESmanago Marketing Automation

... and 8 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.in/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/177330/thulium)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/177330/Thulium/> |
| en-AE | <https://www.capterra.ae/software/177330/thulium> |
| en-AU | <https://www.capterra.com.au/software/177330/thulium> |
| en-CA | <https://www.capterra.ca/software/177330/thulium> |
| en-GB | <https://www.capterra.co.uk/software/177330/thulium> |
| en-IE | <https://www.capterra.ie/software/177330/thulium> |
| en-IL | <https://www.capterra.co.il/software/177330/thulium> |
| en-IN | <https://www.capterra.in/software/177330/thulium> |
| en-NZ | <https://www.capterra.co.nz/software/177330/thulium> |
| en-SG | <https://www.capterra.com.sg/software/177330/thulium> |
| en-ZA | <https://www.capterra.co.za/software/177330/thulium> |
| es | <https://www.capterra.es/software/177330/thulium> |
| es-AR | <https://www.capterra.com.ar/software/177330/thulium> |
| es-CL | <https://www.capterra.cl/software/177330/thulium> |
| es-CO | <https://www.capterra.co/software/177330/thulium> |
| es-CR | <https://www.capterra.co.cr/software/177330/thulium> |
| es-DO | <https://www.capterra.do/software/177330/thulium> |
| es-EC | <https://www.capterra.ec/software/177330/thulium> |
| es-MX | <https://www.capterra.mx/software/177330/thulium> |
| es-PA | <https://www.capterra.com.pa/software/177330/thulium> |
| es-PE | <https://www.capterra.pe/software/177330/thulium> |
| it | <https://www.capterra.it/software/177330/thulium> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"Thulium","description":"Thulium is a cloud CCaaS platform that unifies communication, AI, and VoIP into one agent workspace. We help businesses deliver faster support by eliminating tool fragmentation.\n\nCore Features:\n\nOmnichannel: Manage VoIP, Email, WhatsApp, Messenger &amp; Live Chat in a \"Single Pane of Glass\".\n\nUnified Workspace: 360-degree customer view with embedded CRM reduces Average Handle Time (AHT).\n\nAI Automation: Boost efficiency with AI Agent Assistant (summaries, suggestions), Auto-Translation &amp; Voice Analytics.\n\nVoIP: Advanced ACD, Dynamic IVR, and reliable infrastructure with ElevenLabs AI voices.\n\nAnalytics: Track SLA, agent KPIs, and traffic with real-time dashboards.\n\nThulium scales with your company, replacing disconnected tools with an AI-enhanced ecosystem that drives FCR and operational excellence. Connect via Open API to your CRM/ERP systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/edd4968b-50f5-42d5-9e95-c4a14e10858d.jpeg","url":"https://www.capterra.in/software/177330/thulium","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/177330/thulium#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"offers":{"price":"59","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/177330/thulium#faqs","mainEntity":[{"name":"What Is Thulium?","@type":"Question","acceptedAnswer":{"text":"Thulium is a cloud CCaaS platform that unifies communication, AI, and VoIP into one agent workspace. We help businesses deliver faster support by eliminating tool fragmentation.Core Features:Omnichannel: Manage VoIP, Email, WhatsApp, Messenger & Live Chat in a \"Single Pane of Glass\".Unified Workspace: 360-degree customer view with embedded CRM reduces Average Handle Time (AHT).AI Automation: Boost efficiency with AI Agent Assistant (summaries, suggestions), Auto-Translation & Voice Analytics.VoIP: Advanced ACD, Dynamic IVR, and reliable infrastructure with ElevenLabs AI voices.Analytics: Track SLA, agent KPIs, and traffic with real-time dashboards.Thulium scales with your company, replacing disconnected tools with an AI-enhanced ecosystem that drives FCR and operational excellence. Connect via Open API to your CRM/ERP systems.","@type":"Answer"}},{"name":"Who Uses Thulium?","@type":"Question","acceptedAnswer":{"text":"Small and Medium-sized Businesses& growing firms in e-commerce, Retail&Tech. Perfect for support & sales teams looking to scale, automate CX with AI, and unify VoIP, social media & chat in 1 platform.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Thulium","position":3,"item":"/software/177330/thulium","@type":"ListItem"}],"@id":"https://www.capterra.in/software/177330/thulium#breadcrumblist"}]}
</script>