---
description: Get information about Heyday price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Heyday Price, Features, Reviews & Ratings - Capterra India
---

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# Heyday

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> The \#1 customer messaging platform in retail, Heyday by Hootsuite combines the power of AI with the human touch to deliver 5-star CX.
> 
> Verdict: Rated **4.6/5** by 17 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Heyday?

Heyday lets mid-market and enterprise retailers in cosmetics, fashion, fitness, food, and furniture stay open online 24/7, even when their physical stores close for the day, with the power of AI.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 17 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Hootsuite Media
- **Location**: Vancouver, Canada
- **Founded**: 2008

## Commercial Context

- **Starting Price**: $499.00
- **Pricing Details**: For the latest information on enterprise pricing, visit https://www.heyday.ai/pricing/pricing-enterprise/.
For the latest information on pricing for Shopify merchants, visit https://www.heyday.ai/pricing/pricing-shopify/.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, Croatian, Dutch, English, French, German, Italian, Japanese, Korean, Lithuanian, Portuguese, Slovenian, Spanish, Traditional Chinese
- **Available Countries**: Canada, France, United Kingdom, United States

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Audience Targeting
- Autoresponders
- Call Center Management
- Campaign Management Software
- Chat/Messaging
- Chatbot software
- Communication Management
- Complaint Monitoring
- Content Management Software (CMS)
- Customizable Branding
- Data Import/Export
- Data Visualization Software
- Email Management Software
- Feedback Management
- Geotargeting
- Human Handover
- Inbox Management
- Landing Pages/Web Forms
- Lead Distribution
- Lead Notifications
- Lead Qualification
- Lead Segmentation
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Online Forms
- Performance Metrics
- Personalization Software
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Queue Management
- Real-time Consumer-facing Chat
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Analysis Software
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Personal Assistant (VPA)
- Workflow Management Software

... and 10 more features

## Integrations (28 total)

- Adobe Commerce
- Agile CRM
- Algolia
- BigCommerce
- Elastic Stack
- Gmail
- Google Analytics 360
- Justuno
- Klaviyo
- Lightspeed Retail
- LoyaltyLion
- Mailchimp
- Meta for Business
- NetSuite
- Nosto

... and 13 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Conversational Marketing Platform](https://www.capterra.in/directory/31562/conversational-marketing-platform/software)
- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Lime Connect](https://www.capterra.in/software/131558/userlike-live-chat) — 4.6/5 (647 reviews)
4. [Moveo.AI](https://www.capterra.in/software/1035057/mveoai) — 5.0/5 (9 reviews)
5. [Pypestream](https://www.capterra.in/software/205673/pypestream) — 4.8/5 (8 reviews)

## Reviews

### "Excellent web chat application" — 5.0/5

> **Erich** | *19 March 2020* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.
> 
> **Cons**: It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.
> 
> I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

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### "Great tool & great company" — 5.0/5

> **Redouane** | *23 November 2021* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.
> 
> **Cons**: Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)
> 
> We are able to answer better than before to our customers.

-----

### "Review of a + 6 months use" — 3.0/5

> **Amel** | *23 November 2021* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Facilty to change channels and select agents,
> 
> **Cons**: It is not fast enough, that little seconds wasted for loadig the pages
> 
> I am saving so much time with all our channels and messenger pages + instagram

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### "Simple Intuitive Platform" — 4.0/5

> **Curt** | *26 March 2020* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. 

This platform allows our clients to contact us on their preferred time schedule.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases.  The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right\!
> 
> **Cons**: At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. 

The data reporting could be more robust, but I do believe this is coming.
> 
> Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. 
They remain one of the best in this regard.

-----

### "A key factor in our growth" — 4.0/5

> **Guillaume** | *16 January 2020* | Farming | Recommendation rating: 10.0/10
> 
> **Pros**: Increase productivity by automating the  ordering process while maintaining a personalized approach to customer service
For our customer, simplify the restocking and respect of order deadline
Facilitates customer awareness of new product launch; 
Facilitates customer feedbacks regarding service and product quality
Increased value proposition of our indoor vertical farm concept we are developping
As allowed to pursue sales growth through direct sale rather than third party distribution channels
> 
> **Cons**: Dashboard could be a bit more user-friendly, but overall there's not much reason to complain
> 
> We are  Montreal-based indoor vertical farm than produces  microgreens for the local foodservice industry year -round.  
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the  highly-perishable nature of our product and the large amount of deliveries we make every week . 
-Without it, we would not have been able to experience a  rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

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## Links

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| en-AU | <https://www.capterra.com.au/software/177804/heyday-ai> |
| en-CA | <https://www.capterra.ca/software/177804/heyday-ai> |
| en-GB | <https://www.capterra.co.uk/software/177804/heyday-ai> |
| en-IE | <https://www.capterra.ie/software/177804/heyday-ai> |
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| en-IN | <https://www.capterra.in/software/177804/heyday-ai> |
| en-NZ | <https://www.capterra.co.nz/software/177804/heyday-ai> |
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| en-ZA | <https://www.capterra.co.za/software/177804/heyday-ai> |
| fr | <https://www.capterra.fr/software/177804/heyday-ai> |
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| fr-CA | <https://fr.capterra.ca/software/177804/heyday-ai> |
| fr-LU | <https://www.capterra.lu/software/177804/heyday-ai> |
| it | <https://www.capterra.it/software/177804/heyday-ai> |

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