---
description: Get information about Milldesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Milldesk Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Milldesk](/software/177951/milldesk)

# Milldesk

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> System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management
> 
> Verdict: Rated **5.0/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Milldesk?

Small and medium IT Support Center and other departments.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 31 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Milldesk
- **Location**: Joinville, Brazil
- **Founded**: 2005

## Commercial Context

- **Starting Price**: R$26.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Entre em contato e receba nosso orçamento detalhado\!
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Bolivia, Brazil, Chile, Colombia, Mexico, Spain, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Asset Tracking Software
- Change Management Software
- Contract/License Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Integrations (2 total)

- Microsoft Power BI
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software)
- [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4071 reviews)
4. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "The best option for helpdesk" — 5.0/5

> **Oscar Daniel** | *15 February 2019* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: I like everithing of Milldek, because this tool helped us to improve our helpdesk service. The most I like is the advantage to get control of all activities inside and outside the company. I can manage the tickets from my cellphone easily.
> 
> **Cons**: Maybe the price, I know about some options for free, at least in latinamerica.
> 
> We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.

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### "Percepção do Usuário e Benefícios Operacionais" — 5.0/5

> **Jarbas** | *18 December 2025* | Civil Engineering | Recommendation rating: 10.0/10
> 
> **Pros**: Vejo como um grande diferencial a autonomia que o administrador possui para criar e ajustar os workflows de forma ágil, conforme a necessidade de cada cliente. Essa flexibilidade permite personalização real do processo, sem engessamento e com foco na entrega.

Outro ponto extremamente relevante é a possibilidade de avaliação de cada chamado registrado. Esse aspecto, que antes representava um gargalo operacional, hoje está muito bem resolvido e contribui diretamente para a melhoria contínua dos atendimentos.

Destaco também a eficiência do suporte: o tempo de resposta é rápido e consistente, o que nos transmite segurança e confiança para seguir operando e escalando o uso da ferramenta.
> 
> **Cons**: Acreditamos que é fundamental manter a mesma facilidade na criação de workflows também para a elaboração de relatórios. A possibilidade de definir, de forma simples e flexível, quais informações irão compor cada relatório traz mais autonomia ao administrador e elimina dependências operacionais.

Dessa forma, torna-se possível gerar relatórios personalizados, aderentes à realidade e às necessidades específicas de cada empresa, garantindo agilidade, melhor tomada de decisão e maior valor estratégico das informações.
> 
> Ótima ferramenta, com interface agradável, simples e intuitiva. Atende muito bem às nossas necessidades e recomendo sem ressalvas.

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### "Milldesk CSC" — 4.0/5

> **Moara** | *27 February 2019* | Import & Export | Recommendation rating: 8.0/10
> 
> **Pros**: It allows my team to organize daily and recurrent tasks
> 
> **Cons**: It is not easy to manage the subordinate tasks - there is no way to prioritize
> 
> Obtain measurement of helpdesk efficiency

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### "Milldesk e a aplicação como um medidor de gargalos e comunicação interna." — 5.0/5

> **Rafael** | *17 December 2025* | Import & Export | Recommendation rating: 10.0/10
> 
> **Pros**: O sistema é incrível e consegue auxiliar a gestão, ao contrário do e-mail que tinha muita margem de erro, hoje não temos mais desculpas para o famoso "Esse e-mail não chegou".
O que coloca os processos em um novo patamar, através dele conseguimos metrificar os pontos de melhoria e saber os onde estão os campeões em não conformidade, conseguimos tirar da reunião da liderança o feeling e concentramos em números e o que precisa de fato receber energia para resolução.
> 
> **Cons**: Apesar da implementação ter sido espetacular e o motivo desse contra não pesar na avaliação, tem dois pontos que precisam de muita atenção, o suporte dentro da plataforma é confuso e precisa de um domínio maior para resolução de duvidas fora do escopo, o dash também deixa a desejar, poderia ficar disponível de forma padronizada a informação de quantos chamados em aberto cada setor tem e os setores que tem mais dificuldade em cumprir o prazo da SLA.
> 
> No geral tem sido muito produtiva e elevou o nível da comunicação interna, reduzindo ruídos e trazendo clareza aos processos e iluminando setores que antes não tinham tanta visibilidade.

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### "Recomendo a MillDesk" — 5.0/5

> **Verified Reviewer** | *30 July 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: O que mais gostei no Milldesk foi a facilidade de uso e a interface intuitiva. A automação dos fluxos de atendimento e os relatórios detalhados facilitaram muito a gestão do suporte.
> 
> **Cons**: O que menos gostei no Milldesk foi a ausência de recursos com inteligência artificial. Seria muito útil contar com automações inteligentes, como sugestões automáticas de resposta ou categorização de chamados, para otimizar ainda mais o atendimento.
> 
> Minha experiência com o Milldesk foi positiva. A ferramenta é robusta, com ótimos recursos de gestão de chamados, automação de fluxos e personalização. Ela atende bem às demandas do dia a dia no suporte. Apesar da ausência de inteligência artificial, que faria diferença em algumas rotinas, o sistema é estável, intuitivo e eficiente para equipes que buscam organização e controle no atendimento. Além disso, o suporte da equipe Milldesk é ágil e atencioso, o que fez toda a diferença na adaptação e no uso contínuo da ferramenta.

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## Links

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