---
description: Get information about CFN Insight price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CFN Insight Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/31537/customer-journey-mapping-tools/software) > [CFN Insight](/software/178390/cfn-insight)

# CFN Insight

Canonical: https://www.capterra.in/software/178390/cfn-insight

> Journey Mapping platform that goes way beyond simple maps, driving actions tied to financial results for a better CX and bottom line.
> 
> Verdict: Rated **3.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses CFN Insight?

Companies who want to differentiate their brand by actively managing and constantly improving their holistic Customer Experience to drive financial results.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.5/5** | 2 Reviews |
| Ease of Use | 3.5/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: CustomerFirst Now
- **Location**: Englewood, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: $99.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Please contact CustomerFirst Now for more pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, India, United States

## Features

- Behavioral Analytics
- Collaboration Tools
- Customer Engagement Software
- Customer Experience Management
- Customer Profiles
- Customer Segmentation
- Dashboard Software
- Data Import/Export
- Data Visualization Software
- Feedback Management
- Health Score
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis Software
- Trend Analysis
- Usage Tracking/Analytics
- Visual Analytics

## Support Options

- Phone Support

## Category

- [Customer Journey Mapping Tools](https://www.capterra.in/directory/31537/customer-journey-mapping-tools/software)

## Related Categories

- [Customer Journey Mapping Tools](https://www.capterra.in/directory/31537/customer-journey-mapping-tools/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)
- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)
- [Customer Success Software](https://www.capterra.in/directory/30961/customer-success/software)

## Alternatives

1. [CustomerGauge](https://www.capterra.in/software/163253/customergauge) — 4.8/5 (11 reviews)
2. [SmartKarrot](https://www.capterra.in/software/189459/smartkarrot) — 4.4/5 (37 reviews)
3. [Lucky Orange](https://www.capterra.in/software/150695/lucky-orange) — 4.7/5 (260 reviews)
4. [Pipedrive](https://www.capterra.in/software/132666/pipedrive) — 4.5/5 (3042 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "At last a client venture planning arrangement" — 4.0/5

> **Nare Junior** | *16 April 2021* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Since this SaaS arrangement is worked for venture planning, it impeccably meets every one of my requirements for assisting my customers with making and keep up their touch focuses. Organizations frequently have many touch focuses, yet CFN Bits of knowledge can zero in the organization on the touch focuses that bring about the best return. CFN Bits of knowledge gives my customers an approach to constantly refresh their guides, run reports, interface contact focuses to measurements, center around snapshots of truth, address problem areas, allocate proprietors, and substantially more.
> 
> **Cons**: I'd appreciate a feature of editing in full screen.
> 
> I lead venture planning practices for some organizations. Until I found out about CFN Understanding, I needed to utilize essential projects like MS Word or different projects to electronically record the last guides. Presently I can make the guides electronically and surrender it to the customer for progressing checking and refreshing.

-----

### "quite inteligent, faster and so easy to access" — 3.0/5

> **Abias** | *4 March 2020* | Graphic Design Software | Recommendation rating: 7.0/10
> 
> **Pros**: quiet easy  and demonstrate how modern technology works
> 
> **Cons**: they need to be improved with time so that it makes our work easier and more faster
> 
> we are trying to solve efficiency in business the quicker they solve problems the better

## Links

- [View on Capterra](https://www.capterra.in/software/178390/cfn-insight)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/178390/cfn-insight> |
| de-AT | <https://www.capterra.at/software/178390/cfn-insight> |
| de-CH | <https://www.capterra.ch/software/178390/cfn-insight> |
| en | <https://www.capterra.com/p/178390/CFN-Insight/> |
| en-AE | <https://www.capterra.ae/software/178390/cfn-insight> |
| en-AU | <https://www.capterra.com.au/software/178390/cfn-insight> |
| en-CA | <https://www.capterra.ca/software/178390/cfn-insight> |
| en-GB | <https://www.capterra.co.uk/software/178390/cfn-insight> |
| en-IE | <https://www.capterra.ie/software/178390/cfn-insight> |
| en-IL | <https://www.capterra.co.il/software/178390/cfn-insight> |
| en-IN | <https://www.capterra.in/software/178390/cfn-insight> |
| en-NZ | <https://www.capterra.co.nz/software/178390/cfn-insight> |
| en-SG | <https://www.capterra.com.sg/software/178390/cfn-insight> |
| en-ZA | <https://www.capterra.co.za/software/178390/cfn-insight> |
| es | <https://www.capterra.es/software/178390/cfn-insight> |
| es-AR | <https://www.capterra.com.ar/software/178390/cfn-insight> |
| es-CL | <https://www.capterra.cl/software/178390/cfn-insight> |
| es-CO | <https://www.capterra.co/software/178390/cfn-insight> |
| es-CR | <https://www.capterra.co.cr/software/178390/cfn-insight> |
| es-DO | <https://www.capterra.do/software/178390/cfn-insight> |
| es-EC | <https://www.capterra.ec/software/178390/cfn-insight> |
| es-MX | <https://www.capterra.mx/software/178390/cfn-insight> |
| es-PA | <https://www.capterra.com.pa/software/178390/cfn-insight> |
| es-PE | <https://www.capterra.pe/software/178390/cfn-insight> |
| fr | <https://www.capterra.fr/software/178390/cfn-insight> |
| fr-BE | <https://fr.capterra.be/software/178390/cfn-insight> |
| fr-CA | <https://fr.capterra.ca/software/178390/cfn-insight> |
| fr-LU | <https://www.capterra.lu/software/178390/cfn-insight> |
| it | <https://www.capterra.it/software/178390/cfn-insight> |
| nl | <https://www.capterra.nl/software/178390/cfn-insight> |
| nl-BE | <https://www.capterra.be/software/178390/cfn-insight> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.in/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"CFN Insight","description":"Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/97d3e50d-bbd9-4e69-a9fa-ba2c8add1f64.png","url":"https://www.capterra.in/software/178390/cfn-insight","@id":"https://www.capterra.in/software/178390/cfn-insight#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.5,"bestRating":5,"ratingCount":2},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.in/software/178390/cfn-insight#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is CFN Insight?","@type":"Question","acceptedAnswer":{"text":"Customer Journey Mapping Innovation Award for 2018 was presented to CFN Insight, the leading journey mapping platform to help companies track, manage, and enhance their customers journey. CX is becoming the most important brand differentiator and indicator of long-term company success. Beyond simple journey maps, CFN Insight helps companies identify, prioritize, manage, and execute the most impactful actions that help companies deliver market-leading experiences and improved financial outcomes.","@type":"Answer"}},{"name":"Who Uses CFN Insight?","@type":"Question","acceptedAnswer":{"text":"Companies who want to differentiate their brand by actively managing and constantly improving their holistic Customer Experience to drive financial results.","@type":"Answer"}}]},{"@id":"https://www.capterra.in/software/178390/cfn-insight#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Journey Mapping Tools","position":2,"item":"/directory/31537/customer-journey-mapping-tools/software","@type":"ListItem"},{"name":"CFN Insight","position":3,"item":"/software/178390/cfn-insight","@type":"ListItem"}]}]}
</script>